You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I recently upgraded to iOS 12.3.1 and the face ID stopped working after few days. I tried resetting but cannot go past first step of 'position your face within frame'. It constantly prompts me to move the iphone 'higher/lower. But unable to position the face.
Kindly help
iPhone X, iOS 12
Follow ALL the steps provided in this support guide:
If Face ID isn't working on your iPhone or iPad Pro - Apple Support
If the issue still persists, have your device inspected at an Apple Store or Authorized Service Provider:
Reagrds
Giulio
Follow ALL the steps provided in this support guide:
If Face ID isn't working on your iPhone or iPad Pro - Apple Support
If the issue still persists, have your device inspected at an Apple Store or Authorized Service Provider:
Reagrds
Giulio
Thank you. These steps didnt help. I tried restoring my iPhone but no luck so far.
Same message keeps poppig up. 'Face ID verification failed'
Unfortunately it could be a hardware (true-depth camera) failure.
Regards
Giulio
Face ID set up problem
