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I recently upgraded to iOS 12.3.1 and the face ID stopped working after few days. I tried resetting but cannot go past first step of 'position your face within frame'. It constantly prompts me to move the iphone 'higher/lower. But unable to position the face.
Kindly help
iPhone X, iOS 12
Follow ALL the steps provided in this support guide:
If Face ID isn't working on your iPhone or iPad Pro - Apple Support
If the issue still persists, have your device inspected at an Apple Store or Authorized Service Provider:
Reagrds
Giulio
Follow ALL the steps provided in this support guide:
If Face ID isn't working on your iPhone or iPad Pro - Apple Support
If the issue still persists, have your device inspected at an Apple Store or Authorized Service Provider:
Reagrds
Giulio
Thank you. These steps didnt help. I tried restoring my iPhone but no luck so far.
Same message keeps poppig up. 'Face ID verification failed'
Unfortunately it could be a hardware (true-depth camera) failure.
Regards
Giulio
Face ID set up problem
