FaceTime and face recognition
Does anyone know what face recognition doesn’t let me set it up and also why on FaceTime the screen is black
iPhone XR, iOS 12
User profile for user:
jeffd55
User level:
Community Specialist
Hello Kerryjd1980,
Thank you for using Apple Support Communities.
I understand that you are having issues with Face ID not working and allowing you to set it up and also with FaceTime not working.
Starting with Face ID, take a look at the first article here, review the section "Set up Face ID" and make sure you are not missing any essential steps. If it is still not working, then the second article will provide some troubleshooting steps.
Use Face ID on your iPhone or iPad Pro - Apple Support
If Face ID isn't working on your iPhone or iPad Pro - Apple Support
For FaceTime, take a look at this article to troubleshoot the issues:
If you can't make a FaceTime call on your iPhone, iPad, or iPod touch
If the camera on your iPhone, iPad, or iPod touch isn't working
Best regards.