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MacBook Pro 15 inch 2017 Flexgate / Stage Light problem

Macbook 15 inch 2017 has the same stage light / Fluxgate problem that the 13 inch model has. Please provide link to Apple repair / replacement program

Posted on Jul 3, 2019 10:44 AM

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Question marked as Top-ranking reply

Posted on Jul 3, 2019 12:29 PM

At this time the Service Program is limited to 13".


https://support.apple.com/13-inch-macbook-pro-display-backlight-service


however if at any time it is expanded to include your 15", typically Apple will issue a refund for out of pocket expenses for parts & labor... Having a service ticket will be your receipt..."affected by this issue, and you paid to have your display repaired, you can contact Apple about a refund."


In the mean time—



please submit your feedback as well on your effected machine:

Apple Feedback http://www.apple.com/feedback




Similar questions

255 replies

Feb 12, 2021 7:02 PM in response to Ahmedista

Also my the left side speaker on my 2016 15” MBP stopped working within weeks of getting it. I was in the middle of south East Asia producing music, no where near an AppleStore. So fixing it wasn’t an option. 2 years later the back light issue and deteriorating processing power left me in the middle of Central Asia on an island, also no where near an Apple store, last year at the beginning of the pandemic.. and I’m there with my 7 year old daughter, and her mama in another country. We were safe on that island.. and I was trying my best to setup my gear so I can work. and at the beginning of 2020 my screen stops working completely, after having this stage light effect. I was able to find a monitor to use, but it was from 2005 or something... I liked the retro look, but when I tried to set this gear up for work.. it wasn’t possible.


I paid money for tools. And when I needed those tools the most, they failed to work due to the designers design flaws. When I ask the designer who I gave my money to, they are ignoring me. This has been saddening and maddening. And now I’m here writing like a silly person on the internet. I don’t know what to do.

Feb 19, 2021 5:57 AM in response to riaz99

I have same exactly issue with my MacBook Pro 15” 2017 .

after 2.5 years


Apple asking 680 $ for repair .


It Is now Class Action Lawsuit Over Macbook Pro's "Flexgate"

Scandal

https://www.prnewswire.com/news-releases/parris-law-firm-apple-hit-with-nationwide-class-action-lawsuit-over-macbook-pros-flexgate-scandal-301055528.html


It mainly talking about 2016 13” Flexgate defect . I will be

contacting law firm to clarify if 15” included as well

Feb 21, 2021 10:02 PM in response to riaz99

The crazy thing is there are lots of emails coming into my inbox for this thread and when I want to reply them they are gone


simple Threads asking for laws suit for example, deleted.

still the thread has almost 200 replies!


apple is trying to move this under the carpet so all people who would eventually take advantage of a replacement will buy not one but several machines until then.


that’s criminal. Apple should be brought to justice for fraudulent and wrongful promotion of faulty products


Feb 24, 2021 9:56 PM in response to riaz99

My 2017 MacBook Pro has the same issue open about 45 deg and boom screen goes out. My apple care expired Sept 2020 and now I am being told its going to be about $700 to replace a whole screen when I read its a $2 ribbon cable that causes it. I have to use my MacBook as a desktop now, dusted off the old Cinema Display. A $2000 + laptop turned into a makeshift iMac

Mar 10, 2021 3:54 PM in response to riaz99

I have the stage light problem now on my 2016 MBP 15" Apple has a program that they are applying ONLY to 13 " models, providing a 5 year extended warranty to cover what is a $600 replacement. I tried calling Apple support anyway, and they were clueless and unhelpful. I went in to the Apple store today, just to get the problem validated by a "Genius", but we need to make some noise about this.

I am trying to find my way around this website where you can write to Apple-there is such a page, but I can't figure out where it is...


Mar 15, 2021 6:53 AM in response to dmitri229

"Apple does not admit that this is a problem and not offering

any program. They are asking ~700$ US for repair"


so far that looks like what can be interpreted from their silence.


They admit / take responsibility for this exact issue with the 13 inch, less expensive to fix models, but for the 15 inch, more expensive to fix models, yes, they didn't admit this is a problem yet.

May 7, 2021 11:15 AM in response to GG1984GG

I am just amazed that there still is no solution from Apple!


It has been more than one year since my 2016 MacBook Pro that I bought new in Feb 2017 has been stuck with this problem. So it has been one year that I am using my $3K+ laptop as a desktop with an external display.


It is really disappointing that Apple has still not issued a free replacement / fix for our laptops.


Still waiting... :(

May 7, 2021 1:48 PM in response to GranDuc

Question is do they read these posts? My experience with the phone banks is that those folks always claim not to have heard of any problems I bring up. When I got my MBP I had the skipping and wandering cursor. Same thing. They also refuse to accept any request to pass up a problem report, saying they have no way of doing so. They are very basically trained to tell you what you can find online anyway.

MacBook Pro 15 inch 2017 Flexgate / Stage Light problem

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