I have an Apple TV 4th Generation (not the 4K one) and it's like three years old now. I dropped it from my study table and the glass part of the remote got this super weird crack, while the touchpad is working, holding the remote gets hard as the glass scratches through the hand. Any suggestions as to what should I do? I live in Kuwait and AppleCare doesn't exist here.
Thanks.
Apple TV 4, tvOS 12
The Siri Remote/Apple TV Remote is the same for the 4th generation and 4K models.
These do not get repaired for parts by Apple, but replaced instead.
The Siri Remote/Apple TV Remote is available as a separate item, e.g. for users that had it lost or broken.
You may want to consider one of the silicone shell cases for the replacement remote, for a little bit of extra protection.
Oh, Thank You for your suggestion. The thing is that, since Apple doesn't ship internationally and their resellers in Kuwait don't sell the remote. I guess I will have to stick with the broken one for a while.
Thanks again.
think even with apple care+ you would not get a free new remote if you drop and breaks it
I thought we would get one but never mind,
Thanks!
Shattered Apple TV remote
