Error after having hard drive replaced.

Question

Level 2

271 points

Error after having hard drive replaced.

Hi there,

I have a late 2012 27' iMac that recently had the hard drive replaced. The man who did it didn't fit the screen correctly so I had to take it back. The screen is now on correctly, but I am now having an issue whereby whenever I sleep or shut down my iMac, it actually restarts itself. The problem report is copied below and states an error with system sleep wake in EFI.

Thanks

----------------------------------------------

Sleep Wake failure in EFI

Failure code:: 0xffffffff 0x0000001f

Please IGNORE the below stackshot

================================================================

Date/Time: 2019-07-07 15:14:12 -0700

OS Version: ??? ??? (Build ???)

Architecture: x86_64

Report Version: 29

Data Source: Stackshots

Shared Cache: 0x8072000 5C5C58BF-3D1D-3000-9BF3-00655824D882

Event: Sleep Wake Failure

Duration: 0.00s

Steps: 1

Time Awake Since Boot: 48s

Process: swd [310]

Architecture: x86_64

Footprint: 440 KB

Start time: 2019-07-07 15:14:12 -0700

End time: 2019-07-07 15:14:12 -0700

Num samples: 1 (1)

Thread 0x7c0 1 sample (1) priority 4 (base 4)

1 start + 1 (libdyld.dylib + 72777) [0x7fff6c2a1c49] 1

1 ??? [0x10d1bd454] 1

1 ??? [0x10d1bd1dd] 1

1 __stack_snapshot_with_config + 10 (libsystem_kernel.dylib + 136374) [0x7fff6c40a4b6] 1

*1 ??? [0xffffff80002e6376] 1

*1 ??? [0xffffff800099a579] 1

*1 ??? [0xffffff80008b5b41] 1

*1 ??? [0xffffff80003094d7] (running) 1

Binary Images:

0x7fff6c290000 - 0x7fff6c2c5fff libdyld.dylib (729) <B89D53DE-5C27-3B07-9062-E173671855DD> /usr/lib/system/libdyld.dylib

0x7fff6c3e9000 - 0x7fff6c415fff libsystem_kernel.dylib (6153.0.13.131.3) <98C1DF48-C756-3EEC-841E-184DA646FD7F> /usr/lib/system/libsystem_kernel.dylib

Model: iMac13,2, BootROM 287.0.0.0.0, 4 processors, Intel Core i5, 2.9 GHz, 8 GB, SMC 2.11f14

Graphics: kHW_NVidiaGeForceGTX660MItem, NVIDIA GeForce GTX 660M, spdisplays_pcie_device, 512 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455352D474E2D4620

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455352D474E2D4620

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF4), Broadcom BCM43xx 1.0 (7.21.190.33 AirPortDriverBrcm4360-1408)

Bluetooth: Version 7.0.0d97, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: WDC WD10EZEX-22MFCA0, 1 TB

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: FaceTime HD Camera (Built-in)

USB Device: USB 3.0 Bus

USB Device: Expansion

Thunderbolt Bus: iMac, Apple Inc., 23.4

iMac Line (2012 and Later)

Posted on Jul 7, 2019 7:29 AM

Reply

Answer 1

Top-ranking reply

mateen110

Level 1

9 points

Aug 16, 2019 3:34 PM in response to rkaufmann87

Yeah that doesn't really help me. I'm swapping out a hard drive -- not performing open heart surgery...but appreciate the reply.

Anyways I found a fix.

To OP / anyone else that runs into this issue: Run the following command in terminal and you should be good to go.

sudo pmset -a standby 0

Reply

Answer 2

BeatBoyDude Author

Level 2

271 points

Aug 17, 2019 3:56 PM in response to mateen110

Hi Mateen,

Interestingly we sent ours off again to a different place at the expense of the first repairer and it needed a new logic board, CPU and GPU. Evidently one fried the next but it works perfectly now. Not sure whether your issue is the same one or if it just has similar symptoms, but it could be expensive to repair if it ends up in the same situation ours was in.

Reply

Answer 3

macjack

Level 10

111,210 points

Jul 7, 2019 1:36 PM in response to BeatBoyDude

The error is in the firmware. Maybe it needs a firmware upgrade. Check with the tech who did the install. Tell him to problem you're having and if they are reputable they should be able to help.

FWIW; I gave up on the Sleep function years ago. Ever since the inception of OS X there have been Sleep related issues. And even more lately. I just use Display Sleep and keep it set for 15 minutes so I'm not burning the screen. That way your Mac uses very little power over Sleep and is ready to use at the touch of a key without any grogginess. UNIX based systems were made to be always on and they’ve been running busy servers 24/7 for decades.

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Answer 4

rkaufmann87

Level 10

144,670 points

Jul 7, 2019 2:29 PM in response to BeatBoyDude

It is extremely useful, had you taken it to an Apple Authorized Service Provider that has the training, the tools and the experience you would not be having this issue. Continue using your local general PC repair shop and you will continue to have problems; your money, your computer, your choice!

Reply

Answer 5

rkaufmann87

Level 10

144,670 points

Aug 16, 2019 3:21 PM in response to mateen110

Same response, it would be a good idea to take the computer to your local independent Apple Authorized Service Provider (AASP) to have to computer setup correctly. Sometimes when users attempt to save money by taking a do-it-yourself approach or having a friend or someone that simply is not adequately trained it ends up costing more. At this point, take it to a professional that is an AASP and they will have the right tools and knowledge to help you out. You can begin locating one in your area by Googling "Find an Apple Authorized Service Provider".

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Answer 6

rkaufmann87

Level 10

144,670 points

Jul 7, 2019 8:16 AM in response to BeatBoyDude

Quit taking your computer to someone that clearly doesn't know what they are doing, please locate an Apple Authorized Service Provider in your area and have the repair completely properly.

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