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Level 1

16 points

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I took my new iMac in for a repair of a usb's did not work. Ever since I get this error message every day . and other errors for other things as well.

Sleep Wake failure in EFI

Failure code:: 0x00000000 0x0000001f

Please IGNORE the below stackshot

================================================================

Date/Time: 2021-03-18 07:26:43.883 -0400

OS Version: ??? ??? (Build ???)

Architecture: x86_64

Report Version: 32

Data Source: Stackshots

Shared Cache: 52762DF1-0E55-3F8B-9588-8169E6D0EB95 slid base address 0x7fff202e9000, slide 0x2e9000

Event: Sleep Wake Failure

Duration: 0.00s

Steps: 1

Time Awake Since Boot: 31s

Process: swd [284]

Architecture: x86_64

Footprint: 352 KB

Time Since Fork: 4s

Num samples: 1 (1)

Thread 0x803 1 sample (1) priority 4 (base 4)

1 start + 1 (libdyld.dylib + 87585) [0x7fff20615621] 1

1 ??? [0x101912454] 1

1 ??? [0x1019121e8] 1

1 __stack_snapshot_with_config + 10 (libsystem_kernel.dylib + 143386) [0x7fff205e801a] 1

*1 ??? [0xffffff80002601f6] 1

*1 ??? [0xffffff80009698cb] 1

*1 ??? [0xffffff80008733c1] 1

*1 ??? [0xffffff80002831c9] 1

*1 ??? [0xffffff80002ba3ed] (running) 1

Binary Images:

0x7fff205c5000 - 0x7fff205f3fff libsystem_kernel.dylib (7195.81.3) <AB413518-ECDE-3F04-A61C-278D3CF43076> /usr/lib/system/libsystem_kernel.dylib

0x7fff20600000 - 0x7fff2063afff libdyld.dylib (832.7.3) <4641E48F-75B5-3CC7-8263-47BF79F15394> /usr/lib/system/libdyld.dylib

Model: iMac19,1, BootROM 1554.80.3.0.0, 6 processors, 6-Core Intel Core i5, 3 GHz, 8 GB, SMC 2.46f13

Graphics: kHW_AMDRadeonPro570XItem, Radeon Pro 570X, spdisplays_pcie_device, 4 GB

Memory Module: BANK 0/ChannelA-DIMM0, 4 GB, DDR4, 2667 MHz, SK Hynix, HMA851S6CJR6N-VK

Memory Module: BANK 2/ChannelB-DIMM0, 4 GB, DDR4, 2667 MHz, SK Hynix, HMA851S6CJR6N-VK

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x7BF), wl0: Sep 11 2020 16:57:49 version 9.30.440.2.32.5.61 FWID 01-129bddb

Bluetooth: Version 8.0.3d9, 3 services, 27 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Serial ATA Device: APPLE HDD ST1000DM003, 1 TB

USB Device: USB 3.1 Bus

USB Device: FaceTime HD Camera (Built-in)

Thunderbolt Bus: iMac, Apple Inc., 47.4

iMac 27″, macOS 10.15

Posted on Mar 19, 2021 7:47 AM

Best reply

leroydouglas

Community+ 2024

Level 10

184,182 points

Posted on Mar 19, 2021 8:17 AM

Artist3 wrote:

I took my new iMac in for a repair of a usb's did not work. Ever since I get this error message every day . and other errors for other things as well.

If a brand new machine you have a limited 14 -days for a full refund or exchange for one that works out of the box.

Sleep/wake issues Try resetting the SMC https://support.apple.com/en-us/HT201295

verify your software is up to date.

Typically you have a 90- warranty on all parts and labor for a recently repaired Mac— call the store where you had the work done if you are having issues.

Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232

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repair now this

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