You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: JohnFreitag
JohnFreitag Author
User level: Level 1
15 points

Safari under OS X 10.14.5 corrupted

Safari had become exceedingly slow and many times returning "You are not connected to the internet" when other applications were operating fine: Mail, Firefox, Speedtest.


System comprised of: MacBook Pro 15 inch late 2107 running OSX 10.14.5 (Mohave), 100MBs connection over Ethernet.


Initially the Safari would operate over WiFi, albeit slowly but seemed to be unable when the computer was brought to base and connected over Ethernet. Following the advice of an earlier (ca2014) entry in this group I removed a Safari prefs file and a .db file. Unfortunately this made matters worse. At this point, Safari is not loading and I, apparently, need to install a new copy.


Is it even possible to do this without reinstalling the operating system?


Thanks for any assistance.


John

MacBook Pro Retina

Posted on Jul 8, 2019 11:55 AM

Reply
Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,537 points

Posted on Jul 8, 2019 12:27 PM

To reinstall Safari, you have to reinstall the OS.


After removing the files, did you restart the computer?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply        Pastebin


Etrecheck – System Information

View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,537 points

Jul 8, 2019 12:27 PM in response to JohnFreitag

To reinstall Safari, you have to reinstall the OS.


After removing the files, did you restart the computer?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply        Pastebin


Etrecheck – System Information

Reply

Safari under OS X 10.14.5 corrupted

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up