MacBook Pro 13 (full spec screen issues)

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MacBook Pro 13 (full spec screen issues)

Has anyone experience the new MacBook Pro 13" (full spec) having screen issues (not flexgate related) - more to do with phasing or pixelation? RGBYR channels splitting and black and white blocks of pixels (forming small blocks of cubes) appearing on the screen? I just picked up the computer yesterday and it's the 3rd swap I've had in 2 months.

I purchased it with the intention of using it to full spec, but it's barely coping with single applications open (iMessage for instance and nothing else). I spent $4k AUD on it and Apple aren't really resolving the issues....

What happened to the Pros being a professional line?

Just to note that the OS is up-to-date and I'm not currently processing any video content or rendering any files. I purely have Chorme and iMessage open... that is it.

Help.

Thanks!

Lauren

MacBook

Posted on Jul 11, 2019 8:13 AM

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Answer 1

Jul 11, 2019 8:37 AM in response to Lauren-7

<<My point is that I'm continuously experiencing similar design flaws with each MacBook replacement I have. >>

If it is indeed a design flaw, then perhaps a change on the production line has introduced a problem (such as a revised design is a graphics chip) and you are getting samples with that problem over and over again.

The other possibility is that you are running something that conflicts. To look at that, download and run Etrecheck, and set preferences to "Allow Full disk Access". Its final report can be posted back here (use the "additional text" Icon, third from the right) for readers to go over and see if they can find issues.

Using EtreCheck - Apple Community

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Answer 2

Aug 22, 2019 5:38 PM in response to Lauren-7

About the issue you're experiencing—does it look like this?

If so, then you're definitely not alone. I've had the same problem and managed to "solve" it by turning off True Tone and auto-brightness in display settings.

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Answer 3

Jul 11, 2019 8:22 AM in response to Lauren-7

If you have a visible complaint that you can reproduce on a demand, exchange it again, as many times as needed to get YOU a perfect one. (you have 14 days from receipt). You have have encountered a "bad batch".

OR refund and try again later.

There have been no pervasive complaints from users that "they are all like that".

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Answer 4

Lauren-7 Author

Level 1

8 points

Jul 11, 2019 8:23 AM in response to Grant Bennet-Alder

Sorry, I'm not sure if I understand... ?

My point is that I'm continuously experiencing similar design flaws with each MacBook replacement I have.

As problems are intermittent, I think I'll just need to record my screen 24/7...

Will post when the next issue occurs...

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Answer 5

Lauren-7 Author

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8 points

Jul 11, 2019 8:43 AM in response to Grant Bennet-Alder

With basic use at the moment, I'm highly skeptical that it's an application I am running - ie, iMessage haha! But, Apple could have issues with their own software / hardware compatibility haha!

Ok noted, will give that a go.

Thanks for your help!

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Answer 6

Lauren-7 Author

Level 1

8 points

Jul 17, 2019 6:00 AM in response to Grant Bennet-Alder

Hi there,

I ran the EtreCheck and I didn't find any issues... the screen is still glitching and furthermore, the screen LEDs are exposed at the top of the screen (right hand side only), something that wasn't present in my previous swapped MacBooks. I've got some serious BAD LUCK here...

Shame about the lack of consistency with the marketed "high end" products...

Curious if any other MacBook Pro 13" (max spec - 2019) users are experiencing the same issues...

Lauren

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Answer 7

Jul 17, 2019 10:04 AM in response to Lauren-7

If you like, the Etrecheck report can be posted here, using the icon third from the right in the Reply window. When you hover over it, its Tool-Tip says "Additional text".

By design, the Etrecheck report has NO personally-identifiable information in it, not even the names of your drive(s).

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Answer 8

Lauren-7 Author

Level 1

8 points

Aug 21, 2019 8:05 AM in response to Grant Bennet-Alder

Ah ok.. well I am currently on my 5th MacBook Pro 13" (2019) replacement and just the last 2 days I have started noticing the flicker again. I'm not sure what's going on...

I've been looking in a couple of forums and a few more people are experiencing similar screen issues, so it seems like it could be a Mojave related related issue.

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Answer 9

Lauren-7 Author

Level 1

8 points

Aug 22, 2019 3:47 PM in response to Lauren-7

I have tried to record the screen issue with iMovie, but iMovie doesn't capture it... So perhaps it's a connection issue (logic board to screen)? Seems odd as my last 4 replacement MacBooks since May this year (2019) have had the same issue...

I was able to capture the issue today on my iPhone - note the flicker is not green in this...

Video linked.

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Answer 10

Lauren-7 Author

Level 1

8 points

Aug 23, 2019 4:23 AM in response to dsfagundes

Hey thanks for letting me know and sorry to hear you're also having trouble.

I already turned off both and am still experiencing issues... Flicker / glitchy screen not going away. This MacBook is probably about 2 weeks old...

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Answer 11

Lauren-7 Author

Level 1

8 points

Aug 29, 2019 3:24 AM in response to Lauren-7

Screen is still have issues and computer crashed... Not sure what's going on with these new Macs. Going to have to take it back to the store, I suppose. Rather curious that the 5th replacement is experiencing the similar / same issues to previous replacements..... There goes $4k ha

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Answer 12

Lauren-7 Author

Level 1

8 points

Jul 17, 2019 12:06 PM in response to Grant Bennet-Alder

Hey, yeah I was going to, but the report doesn't show any issues... so that's my problem. I have to catch the issues with my iPhone and recording the screen with QuickTime...

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Answer 13

Jul 17, 2019 2:44 PM in response to Lauren-7

There may be things in there that readers see that are not obvious or even flagged as problems by Etrecheck.

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MacBook Pro 13 (full spec screen issues)

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