itunes on mac

itunes on my mac is not loading the music in my library and displays a blank screen when I click on "for you", "browse", "radio" and "store"

MacBook Air 13", macOS 10.14

Posted on Jul 11, 2019 8:47 PM

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What is the cause of Apple Music GUI to become blank? When I drill down on an Apple Music curated playlist (mac osx) from the "For You" or "Browse" tab, the next screen is completely blank. All other Apple Music features are working properly, it's only the GUI screen after clicking on an Apple Music curated playlist. Curiously, if I click the Play icon that's on the lower right corner of a curated playlist, it will start playing. Troubleshooting tips I've performed 1. Logged out of Apple Music, restarted my computer, and logged back in. 2. In iTunes Advanced Preferences, Reset Warnings, Cache, and Identifiers. 3. Deleted "iTunes Library Genius.itdb" and had iTunes recreate the file upon startup. Nothing has worked so far. I'm curious what could be the cause and solution to this issue. I'm on iTunes v.12.9.5.5 which is the latest version I can go to.
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1 reply

turingtest2

Level 10

278,091 points

Jul 12, 2019 7:37 AM in response to allypatricia

Try holding down option+cmd as you launch iTunes to open it in safe mode. That may sometimes resolve odd behaviour.

tt2

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itunes on mac

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