iPad screen won't turn on

Question

Level 1

4 points

iPad screen won't turn on

My iPad pro screen will not turn on. I can hear clicking like it is working except for the screen is black. I have tried the recommended actions but no joy. HELP! This was working fine until the last couple weeks - its only 8 months old.

iPad Pro, iOS 12

Posted on Jul 12, 2019 11:21 AM

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Answer 1

Clutsy03 Author

Level 1

4 points

Jul 12, 2019 12:13 PM in response to lobsterghost1

I did both these steps with no luck

If your screen is black or frozen

If your screen is black or frozen, you might need to force restart your device. A force restart won't erase the content on your device. You can force restart your device even if the screen is black or the buttons aren't responding. Follow these steps:

iPad models with Face ID: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Press and hold the Top button until the device restarts.
iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Press and hold the Side button until you see the Apple logo.
iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold both the Side (or Top) button and the Volume Down button for at least 10 seconds, until you see the Apple logo.
iPad with Home button, iPhone 6s or earlier, and iPod touch (6th generation) or earlier: Press and hold both the Side (or Top) button and the Home button for at least 10 seconds, until you see the Apple logo.

If your device still won't turn on or start up

Plug in your device and let it charge for up to one hour.

After a few minutes, you should see the charging screen.

If you don't see the charging screen within an hour, or you see the connect to power screen, check the jack, USB cable, and power adapter. Make sure that everything is plugged in firmly, free of debris, and not damaged. You might want to try a different USB cable or power adapter.

If your device still doesn't turn on, see what to do next.

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Answer 2

Jul 12, 2019 11:41 AM in response to Clutsy03

Not knowing what recommended steps you have taken, this link provides what Apple recommends. Give these steps a try:

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

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Answer 3

Jul 12, 2019 12:16 PM in response to Clutsy03

And the last link in what you posted includes the following:

If you need more help

Contact Apple Support to set up service if you have any of these issues:

You still see a black screen after charging, force restarting, or following the steps in this article.
You see a black screen, but you can hear alerts, sounds, and vibrations.
The screen remains black, but the device chirps when you unmute it and connect it to power.
Your screen is on, but it doesn't respond when you tap, slide, or try other gestures.
You can't force your device to restart because a button is broken or stuck.
Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Sounds like it's time to schedule an appointment at your Apple Store Genius Bar for evaluation and options.

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