Not receiving emails from Comcast.net

My husband is not receiving emails from Comcast.net. Requested a password. He did not know b/c not needed for over 10 years. Contact Comcast and created new password. Tried to use, it now receive a message stating...Cannot Get Mail. The mail server imap.comcast.net is not responding. Verify that you have entered the current account information in settings. Not sure where to go. My husband has a 2012 MacBook Pro. Thanks

[Re-Titled by Moderator]

MacBook Pro 13", macOS 10.13

Posted on Jul 13, 2019 5:39 PM

Top-ranking reply

BDAqua

Level 10

250,259 points

Posted on Jul 13, 2019 6:35 PM

Open Keychain Access in Utilities, then either check the Password under that item, change it, or delete it and start over.

Enter the part after the @sign in the search bar.

You may have duplicate or more entries in Keychain Access.

If using a browser to login via WebMail works it's not Name or Password, but likely old passwords interfering.

There''ll be at least 2 entries, maybe more.

The trouble is that Mac Mail almost always chooses the old Passwords if you don't change or get rid of the old ones.

View in context

Not receiving emails from Comcast.net

Similar questions