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Level 1

5 points

Audio

I have an iphone7 and this started recently. When I receive a call or I call someone I can’t speak and the speaker button is greyed out. Also, when I record a video there is no audio and my headphones don’t work. Why?

iPhone 7, iOS 12

Posted on Jul 17, 2019 8:30 PM

Top-ranking reply

sergekills

Level 7

33,273 points

Posted on Jul 17, 2019 8:33 PM

Sounds like a hardware problem to me.

Schedule an appointment at a Genius Bar or the nearest Apple Authorized Service Provider for diagnostics.

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