Airpods Always Disconnecting on All Devices

Well I heard in a YouTube video saying that you erase your whole phone and try if it works it. Worked for me for 1 day only it’s back that problem again and the battery levels are different like the left AirPod is showing 31 while the right was showing 31 to as soon as I placed back in the case and opened it showing it is 57 charged the right one but it still disconnects while watching sometimes like it a hour or even seconds I’m using iOS 14 beta

You cannot downgrade the firmware. But you can try resetting it to its factory settings by:

1. Going into Bluetooth settings on your iPhone, iPad or iPod touch, and forget the device.
2. Place both of your AirPods in its charging case and leave the case lid open.
3. Press an hold the button(located at the back of the charging case) for at least 15 seconds. You’ll start seeing the LED indicator flash white.
4. After 15 seconds, you’ll see the LED indicator flash Amber a couple of times.
5. After that, you have reset your AirPods to factory settings and you may let go of the button.
6. Try pairing your airpods to your phone and hopefully this fixes your issue!

If this does not fix the issue, try rebooting your devices and see if that helps. If not, I would take it to the Apple Store and get it checked out. Good luck!

+1, same issue. 6.8.8 firmware. one headset disconnects after 1 or 2 mins. no luck with Bluetooth forget device and resetting AirPod/ restarting iPhone. is this a way for Apple forcing customer to upgrade to the new device - very unethical practice Apple. You are loosing some longtime loyal customers.

Yes, Exact same behavior. mine is getting disconnected every 30 mins then put back in case for 5 mins then pull out to connect again and like wise it works for another 15 mins then cycle repeat's.

i also noticed that battery life is also drastically decreased but case shows 90% sometime 70% and disconnects.

Please help "apple !!!" instead replace and pay same cost,upgrade the firmware quickly.

Thanks in advance.

Same here. Tried everything I could find online and all above mentioned procedures. Pretty sure by now that the firmware is the root cause of the problem. Fully charged left AirPod disconnects in seconds on calls, and lasts for 20 min listening to music. It was working fine before the update.

I got my Airpods back from fixing today. No any surface damage.

The testing result is FULLY RECOVERED!!! I'm so excited that my Airpods can play 4.5 hours now (vs. less than 2 minutes before repairing).

It's re-born, and may work for next 3 years. Hope Apple never kill it again.

my previous posts:

https://discussions.apple.com/thread/250494933?answerId=252734042022#252734042022

https://discussions.apple.com/thread/250494933?answerId=253544521022#253544521022

Hi bro, as I posted in https://discussions.apple.com/thread/250494933?answerId=253544521022#253544521022 , the root cause is that firmware 6.8.8 increases the voltage_low threshold (inference, no measurement proof), so to phase out old devices. The aged battery has faster drop curve than fresh battery.

Since no way to downgrade firmware or change the threshold yet, so the solution is to change the battery physically. Fortunately, I found local Airpods 1st/2nd gen battery replacement service via local B2C/C2C platform (like Amazon), which fixing cost is 23 USD, and 7 days express forth/back + fixing. I feel it's worthy to save my 190 USD Airpods (yr 2016) than buy a new one.

The new battery performance of playing music @60% volume:

20 minutes 90%

1 hour 78%

3 hours 53%

4 hours 12%

4h30m BT drop

PS.

If you have hot air welding/soldering tools and know how to use, then you can buy a pair of batteries totally 8 USD, and DIY like this: https://www.bilibili.com/video/BV1Ez411v7er

Same Problem, apple support can do nothing, i suggest to give a feedback on https://www.apple.com/feedback/airpods.html .

I don't think they will do something but is important to give a negative feedback on that point. Same problem for everybody and no solutions!!

Finally I do the two thingis, sign the request of Change.org and write to Apple the next message:

Subject:

Disconnection of 1st generation of AirPods on calls

Body:

The latest firmware version of first generation of AirPods disconnect the device in calls before than 1 minute with full case and AirPods with full battery.

I try all standard solutions and nothing works. Other people have the same problem. You can see this threads:

https://communities.apple.com/es/thread/251361302?answerId=253902533422&login=true

https://discussions.apple.com/thread/250494933?answerId=253903476022&login=true

Hi LCGVT,

I would be surprised if this would effect the issue in any way. Given the number of people with exactly the same problem description, this is unlikely to be related to the battery. Though very likely to be a built-in (sabotage) firmware issue.

Sorry Danny. I think Apple knows this issue but it does not want to solve it. I go to Apple support already but the replied answer is not helpful/support.

1. It cannot help to check what is the problem of aipod.
2. It says it has not receive such report/complain.
3. It will not care what the customers say on the forum or internet. It will only care what Apple say but we know NOTHING.
4. It will not return my airpod to let Apple to check although I agree to pay money.
5. It cannot help to downgrade the firmware although I have not agree to do the upgrade for all of time.

I have the same issue with my first-generation AirPods. It disconnect automatically with every device after few mins. I have tried following

• Factory resetting
• Forget/ Remove from Bluetooth device list.
• Testing with another iPhone or Laptop.
• Updating the latest ios on mobile.
• The current version of firmware is 6.8.8

But it's not working. These are just two years old and the issue I'm facing is for the last 1month. I won't but another Airpods.

APPLE PLEASE RESOLVE THE ISSUE