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Level 1

115 points

Airpods Always Disconnecting on All Devices

I have my 1st gen airpods about more than 1 year ago and have been using it on my iPhone X, iPad Mini and HP laptop with no issues. Just recently, my airpods always disconnects to these devices after about 1 minutes listening to music. Reconnecting it, only the left unit is functioning and disconnects again after a minute. I have tried resettting it and it works properly for about a minute and the same issue occurs. Tried other suggestions like closing other bluetooth connections of other devices, disabling automatic ear detection, etc but I still encounter the same issue. Note that the batteries are more than 95% charged. The same issue happens to my iPhone X, iPad mini and HP Spectre laptop. Note that the airpod firmware is 6.7.8. Has anybody experiencing the same issue? It's frustrating as I cannot use my airpods. Any suggestions? How can I downgrade the firmware? Hoping for a solution to this. Thank you.

iPhone X, iOS 12

Posted on Jul 18, 2019 7:32 PM

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tommie12 Author

Level 1

115 points

Posted on Jul 19, 2019 8:55 PM

Tried rebooting my iPhone and again restored to factory settings my airpods. Now after now 1 minute of listening to music, the left airpod disconnects and right is still working. Tried to put back the disconnected pod on the charging case and after 3 seconds I put it back on my ear and the connection is restored. After again 1 minute or so, the same left pod is disconnected again. The right airpod is always working on all this testing.

What could be defective on my left ipod? Thanks.

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384 replies

mokjc85

Level 1

8 points

Oct 23, 2021 1:04 AM in response to tommie12

Update 2021-10-23.

Same issue to my Airpod 1 (Firmware 6.8.8, and is auto update).

Issue happen on my:

iPhone (iOS14.5.1)
iPad (iOS (14.6)
iMac (macOS Mojave 10.14.6)

Quite frustrated that the audio will just like "pop" then disconnect. Tried all way from google but still cant works.

Very weird

Feb 15, 2022 9:48 PM in response to tommie12

It might be battery related:

Turn off Automatic Ear Detection.
Leave your airpods in the case.
Turn them on and hold the case with airpods up to your ear.

If they don't disconnect after ~1min, then it makes me think it could be battery related. Like, the airpods will only work if they are continuously charging off the case battery.

Sep 28, 2020 2:50 AM in response to tommie12

I may get the reason of this issue. It's BATTERY.

Again, as the usual tricky way Apple applies on stale model iPhones, 6.6.8 firmware increases the AirPods battery level threshold, so tiny voltage down will cause BT drop.

Now I'm going to repair my AirPods (1st gen, bought on 2016/12, now could not be alive more than 2 minutes) by replacing the battery, which costs me 23 USD. Hope this may rescue my AirPods. I'll post the result later.

Oct 3, 2020 5:29 AM in response to emnat

I test for my AIRPOD 1. The right headset drops the battery level from full charge to 85% in less than 10 mins. Then music cuts off. I put the right headset to the box and it can charge to full charge again in a few minutes. Then I play the music again. The connection cuts off again in a few minutes later when the battery drops to 84-85%. Sure it is a battery issue.

tommie12 Author

Level 1

115 points

Jul 18, 2019 11:37 PM in response to Danny Diep

I reset the airpods to the factory settings but the same disconnection issue on the iPhone X still occurs after 1 minute. Same observation also on my HP laptop.

What other suggestions can you suggest to have this problem resolved? Thanks.

Jul 18, 2019 11:52 PM in response to tommie12

Have you tried rebooting your devices? If not, try that and see if that helps. If not, I would take it to the Apple Store to get it checked out. I’m sorry but I do not have other suggestions to get this problem resolved. Good luck!

Jul 21, 2019 11:40 AM in response to tommie12

I have the same problem, tried all the suggestion (turn off ear detection, change microphone on right or left airpods only, reset the airpods, etc as stated in most apple fan website)

but nothing seems fix the issue, after playing song for 30 sec, my left pod disconnected, only right pod remain working.

i think this has something related to the new firmware 6.7.8

i'm still finding solution.. zzZZ

tommie12 Author

Level 1

115 points

Jul 21, 2019 4:46 PM in response to syafiqjay

Yes, I think this has something to do with the 6.7.8 firmware. That is why I asked if it can be downgraded to the old firmware. Hope Apple will release a new airpod firmware soon. I will try to go the the Apple service center this week to have this checked. I am not sure if these will be replaced as the units are more than a year.

I will also check if I can buy/replace the left unit but I'm not sure if the issue will not happen again. I am planning to purchase the 3rd gen airpods but I am having second thoughts because of this issue. We hope we can have solution very soon. Good luck to us.

Aug 1, 2019 4:54 PM in response to tommie12

I have exactly the same problem. After trying without luck all the basic recommendations to fix the problem, I took my AirPods to an authorized Apple Service Provider and they told me that my AirPods must be replaced (at the same price than new ones). Obviously, I rejected the solution because I prefered to buy new AirPods. But now that I'm reading your story, I'm pretty sure that the problem is the 6.7.8 firmware. I hope Apple release soon an update that fixes this problem.

Sep 11, 2019 5:44 PM in response to Danny Diep

Still the left unit keep disconnecting after about 30 sec playing song. 6.8.8 firmware didnt help. Actually apple wanted us to spend more money on new AirPods 2. Thats all. I wont buy apple airpods after this. There are so many option out there, Mi True wireless, sony WF-1000XM3, JBL, beats powerbeats pro etc.

Hobslobs

Level 1

4 points

Sep 23, 2019 9:56 AM in response to syafiqjay

Had the same issue since about 1 month ago. After testing all the possible things (forget device, repairing airpods, factory settings reset of airpods, phone restart etc), I decided to chat with Apple Support (doing so as I write). They insist on updating to iOS 13, but sounds to me as their default solution. Has anyone tried this?. I'm in 12.2 with FW version 6.8.8 of 1st gen airpods.

Sep 23, 2019 1:49 PM in response to Hobslobs

Didn't work for me. I've been on iOS13 beta for 2 months now, updating to all new versions, but the left AirPod still dies after 20 minutes, or around 50%, without warning. During calls it dies in 3 seconds. I was hoping firmware 6.8.8 could fix this, but not the case. Still waiting for a new firmware release that can make it work.

Sep 23, 2019 6:17 PM in response to Hobslobs

Im on iOS 13, it didnt help ! Come on apple do something, this is not a rare case, dont go radio silent, someone please tell the world

(through blog, tech website) , so that others who are not here will know,

Fawaz619

Level 1

4 points

Sep 24, 2019 9:05 AM in response to tommie12

Hii

i got this same issue

this all happened after apple launched their new airpod

they just want us to buy the new one.

since they have full control over the updates, they make these errors on purposely.

has anyone got solution to it?

Sep 24, 2019 10:45 PM in response to Danny Diep

No by updating to firmware 6.8.8 didn't help, then I waited for iOS 13 and updated the same, but then I could hear music in the airpods continuously for sometime. But when tried to make a call in between left airpod got disconnected and after some seconds right as well. So firmware update 6.8.8 or iOS 13 has not helped first series airpods. However, it is very annoying that Apple is not addressing this issue in any platform.

Airpods Always Disconnecting on All Devices