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tommie12 Author

Level 1

116 points

Airpods Always Disconnecting on All Devices

I have my 1st gen airpods about more than 1 year ago and have been using it on my iPhone X, iPad Mini and HP laptop with no issues. Just recently, my airpods always disconnects to these devices after about 1 minutes listening to music. Reconnecting it, only the left unit is functioning and disconnects again after a minute. I have tried resettting it and it works properly for about a minute and the same issue occurs. Tried other suggestions like closing other bluetooth connections of other devices, disabling automatic ear detection, etc but I still encounter the same issue. Note that the batteries are more than 95% charged. The same issue happens to my iPhone X, iPad mini and HP Spectre laptop. Note that the airpod firmware is 6.7.8. Has anybody experiencing the same issue? It's frustrating as I cannot use my airpods. Any suggestions? How can I downgrade the firmware? Hoping for a solution to this. Thank you.

iPhone X, iOS 12

Posted on Jul 18, 2019 7:32 PM

Top-ranking reply

tommie12 Author

Level 1

116 points

Posted on Jul 19, 2019 8:55 PM

Tried rebooting my iPhone and again restored to factory settings my airpods. Now after now 1 minute of listening to music, the left airpod disconnects and right is still working. Tried to put back the disconnected pod on the charging case and after 3 seconds I put it back on my ear and the connection is restored. After again 1 minute or so, the same left pod is disconnected again. The right airpod is always working on all this testing.

What could be defective on my left ipod? Thanks.

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Similar questions

384 replies

Jul 23, 2021 7:15 AM in response to GinNoTsuyo

Hi LCGVT,

I would be surprised if this would effect the issue in any way. Given the number of people with exactly the same problem description, this is unlikely to be related to the battery. Though very likely to be a built-in (sabotage) firmware issue.

Aug 29, 2020 6:47 PM in response to Danny Diep

Sorry Danny. I think Apple knows this issue but it does not want to solve it. I go to Apple support already but the replied answer is not helpful/support.

It cannot help to check what is the problem of aipod.
It says it has not receive such report/complain.
It will not care what the customers say on the forum or internet. It will only care what Apple say but we know NOTHING.
It will not return my airpod to let Apple to check although I agree to pay money.
It cannot help to downgrade the firmware although I have not agree to do the upgrade for all of time.

May 31, 2021 12:40 AM in response to tommie12

I have the same issue with my first-generation AirPods. It disconnect automatically with every device after few mins. I have tried following

Factory resetting
Forget/ Remove from Bluetooth device list.
Testing with another iPhone or Laptop.
Updating the latest ios on mobile.
The current version of firmware is 6.8.8

But it's not working. These are just two years old and the issue I'm facing is for the last 1month. I won't but another Airpods.

APPLE PLEASE RESOLVE THE ISSUE

mokjc85

Level 1

8 points

Oct 23, 2021 1:04 AM in response to tommie12

Update 2021-10-23.

Same issue to my Airpod 1 (Firmware 6.8.8, and is auto update).

Issue happen on my:

iPhone (iOS14.5.1)
iPad (iOS (14.6)
iMac (macOS Mojave 10.14.6)

Quite frustrated that the audio will just like "pop" then disconnect. Tried all way from google but still cant works.

Very weird

Oct 3, 2020 5:29 AM in response to emnat

I test for my AIRPOD 1. The right headset drops the battery level from full charge to 85% in less than 10 mins. Then music cuts off. I put the right headset to the box and it can charge to full charge again in a few minutes. Then I play the music again. The connection cuts off again in a few minutes later when the battery drops to 84-85%. Sure it is a battery issue.

tommie12 Author

Level 1

116 points

Jul 18, 2019 11:37 PM in response to Danny Diep

I reset the airpods to the factory settings but the same disconnection issue on the iPhone X still occurs after 1 minute. Same observation also on my HP laptop.

What other suggestions can you suggest to have this problem resolved? Thanks.

Jul 18, 2019 11:52 PM in response to tommie12

Have you tried rebooting your devices? If not, try that and see if that helps. If not, I would take it to the Apple Store to get it checked out. I’m sorry but I do not have other suggestions to get this problem resolved. Good luck!

tommie12 Author

Level 1

116 points

Jul 21, 2019 4:46 PM in response to syafiqjay

Yes, I think this has something to do with the 6.7.8 firmware. That is why I asked if it can be downgraded to the old firmware. Hope Apple will release a new airpod firmware soon. I will try to go the the Apple service center this week to have this checked. I am not sure if these will be replaced as the units are more than a year.

I will also check if I can buy/replace the left unit but I'm not sure if the issue will not happen again. I am planning to purchase the 3rd gen airpods but I am having second thoughts because of this issue. We hope we can have solution very soon. Good luck to us.

Aug 1, 2019 4:54 PM in response to tommie12

I have exactly the same problem. After trying without luck all the basic recommendations to fix the problem, I took my AirPods to an authorized Apple Service Provider and they told me that my AirPods must be replaced (at the same price than new ones). Obviously, I rejected the solution because I prefered to buy new AirPods. But now that I'm reading your story, I'm pretty sure that the problem is the 6.7.8 firmware. I hope Apple release soon an update that fixes this problem.

Sep 11, 2019 5:44 PM in response to Danny Diep

Still the left unit keep disconnecting after about 30 sec playing song. 6.8.8 firmware didnt help. Actually apple wanted us to spend more money on new AirPods 2. Thats all. I wont buy apple airpods after this. There are so many option out there, Mi True wireless, sony WF-1000XM3, JBL, beats powerbeats pro etc.

Hobslobs

Level 1

5 points

Sep 23, 2019 9:56 AM in response to syafiqjay

Had the same issue since about 1 month ago. After testing all the possible things (forget device, repairing airpods, factory settings reset of airpods, phone restart etc), I decided to chat with Apple Support (doing so as I write). They insist on updating to iOS 13, but sounds to me as their default solution. Has anyone tried this?. I'm in 12.2 with FW version 6.8.8 of 1st gen airpods.

Sep 23, 2019 1:49 PM in response to Hobslobs

Didn't work for me. I've been on iOS13 beta for 2 months now, updating to all new versions, but the left AirPod still dies after 20 minutes, or around 50%, without warning. During calls it dies in 3 seconds. I was hoping firmware 6.8.8 could fix this, but not the case. Still waiting for a new firmware release that can make it work.

Sep 23, 2019 6:17 PM in response to Hobslobs

Im on iOS 13, it didnt help ! Come on apple do something, this is not a rare case, dont go radio silent, someone please tell the world

(through blog, tech website) , so that others who are not here will know,

Fawaz619

Level 1

4 points

Sep 24, 2019 9:05 AM in response to tommie12

Hii

i got this same issue

this all happened after apple launched their new airpod

they just want us to buy the new one.

since they have full control over the updates, they make these errors on purposely.

has anyone got solution to it?

Sep 24, 2019 10:45 PM in response to Danny Diep

No by updating to firmware 6.8.8 didn't help, then I waited for iOS 13 and updated the same, but then I could hear music in the airpods continuously for sometime. But when tried to make a call in between left airpod got disconnected and after some seconds right as well. So firmware update 6.8.8 or iOS 13 has not helped first series airpods. However, it is very annoying that Apple is not addressing this issue in any platform.

Airpods Always Disconnecting on All Devices