Airpods Always Disconnecting on All Devices

Had the same issue since about 1 month ago. After testing all the possible things (forget device, repairing airpods, factory settings reset of airpods, phone restart etc), I decided to chat with Apple Support (doing so as I write). They insist on updating to iOS 13, but sounds to me as their default solution. Has anyone tried this?. I'm in 12.2 with FW version 6.8.8 of 1st gen airpods.

Same issue here. AirPods disconnect after listening to music for 50-60 seconds. Happens when listening both from Mac and iPhone with latest OS updates installed. Have tried all troubleshooting steps multiple times. Other than that battery is still okay and sound quality fine. Certainly seems like it’s firmware issue. Also not ready to buy a new pair just yet and wouldn’t want to do that with the current issue. Frustrating.

I’m having same experience. I’took me many, many hours and also a remote Apple support to get here: firmware 6.8.8 is the problem of inestabiliy

*Apple please downgrade the firmware*

we are a lot of people now hearing just 1 side

we paid for 2

we haven’t done anything wrong

we love Apple and Aipods

please, do not leave us: it’s very simple solution: go back. !!

I have the Gen 1 airpods which have hardly been used for a month.. and usually just been kept in my drawer without charge. The moment I upgraded to 6.7.8 & 6.8.8, my right airpods loses connection without warning after two minutes, putting it back in the case and taking it out fixes it and continues working for another minute before repeating.

This is absolutely a software problem and not hardware as my air pods are almost NEW.

Same problem for me on every device i use (PC, MAC, IPHONE.....). My Airpods always disconnect after 2min in a call. We really need a Apple update to fix this. The problem arrived since the last two version of the Airpods V1.

Well I heard in a YouTube video saying that you erase your whole phone and try if it works it. Worked for me for 1 day only it’s back that problem again and the battery levels are different like the left AirPod is showing 31 while the right was showing 31 to as soon as I placed back in the case and opened it showing it is 57 charged the right one but it still disconnects while watching sometimes like it a hour or even seconds I’m using iOS 14 beta

I also have this problem.

I noticed some unusual behavior today: The disconnect (one earphone, then the other) only happens when I'm walking or jogging outside.

If I'm inside sitting at my desk I can listen to music for over half an hour with no interruptions.

Walking outside: 5-10 minutes max.

Results are very consistent.

What could that mean?

No it was not, the disconnecting started after a software update, there are numerous complaints yet Apple does nothing about it, even when fully charged they disconnect after a short while, place them back in the case and they would work for a short while and then disconnect.

I have a question for you. Do you use one headset instead of two headset all of time. If no, it is not reasonable why only right headset has problem but not in left headset. Do you see any battery level change in left headset when your right headset drops to 95%? If no, it is sure that it is battery problem. It can also explain why some users has left headset issue and some has right issue. It is sure quality of battery.

I got my Airpods back from fixing today. No any surface damage.

The testing result is FULLY RECOVERED!!! I'm so excited that my Airpods can play 4.5 hours now (vs. less than 2 minutes before repairing).

It's re-born, and may work for next 3 years. Hope Apple never kill it again.

my previous posts:

https://discussions.apple.com/thread/250494933?answerId=252734042022#252734042022

https://discussions.apple.com/thread/250494933?answerId=253544521022#253544521022

Hi, emnat. Don't be cheated by APPLE genius bar. Your AIRPODS is disconnected when the battery reaches 95%. Everyone likes me thinks it is battery problem. If we use the same logic to iPhone, your iPhone turns off automatically when the battery reaches 95%. It is sure that is not battery problem. Our experience tells us, the aging of battery means the battery level drops faster than normally. It means the battery will drops from 90% -> 60% -> 30% -> 10% and then power off. It is not reasonable that AIRPODS power off at 95% in your case and 85% in my case, except APPLE does a fake battery level to cheat us.

In the following website, there is a photo for the typical of LI-ION discharge curve.

https://www.richtek.com/battery-management/en/designing-liion.html

It will match as Arthur2017 conclusion, the current drew from new firmware causes the problem. Compared between 2C and 1C curve, voltage drops 2C faster than 1C. My conclusion is APPLE new firmware drew more current that is out of original specification of battery, so it causes not only you but many users get the same problems in their AIRPODS. Surely, it is the SAME strategy of APPLE to ask you and others to replace their AIRPODS!!!

I HOPE MY MESSAGE WILL NOT BE DELETE HERE AGAIN. HOWEVER, MY MESSAGE WILL BACK HERE UNTIL MY ACCOUNT IS BLOCKED!!!

Same Problem, apple support can do nothing, i suggest to give a feedback on https://www.apple.com/feedback/airpods.html .

I don't think they will do something but is important to give a negative feedback on that point. Same problem for everybody and no solutions!!

6.8.8 broke both mine and my wife's airpods. I have tried everything short of taking apart the airpods and replacing the batteries.

Some useful resources if you Google search (include the quotes): "FixMyAirpods"

Hello everyone.

Another angry user here. I am also suffering the same problem and although I know that writing here will not do any good, at least I will vent.

First-gen Airpods had worked perfectly for me so far until some months ago. In fact, the battery still shows enough capacity to use them for hours, but since they were updated to the latest firmware (v6.8.8), the right AirPod is disconnected within a few seconds of use. I have tried to restore them a hundred times or use them with other devices, but I have the same problem in all situations. If I use only the left one it is fine, but if I take both out of the case and put them on, the right one is the one that fails and causes the connection of both to be lost in a matter of seconds (still having 99% battery left).

I am very upset, I have seen thousands of comments with the same problem here in Apple's support forums, in other forums, on YouTube… Is incredible the amount of angry customers that have the same problem and Apple only offer us the same solution: buy others for 75 euros each headset.

AirPods are not cheap headphones and their lifespan is now clearly very short. Although I was delighted when I bought them and I had even been thinking about buying the Airpods 2 or even the Airpods Pro for some time, since they will not last more than two years and because Apple does not take over afterwards and the repairs it offers are absolutely inordinate of price, I don't even think about it. I prefer to buy an alternative (which there are and very good for just € 30) and if after two years they stop working (which I doubt, I don't think they are as bad as Apple's), it won't hurt as much.

I have been user of the entire Apple ecosystem for many years, I have many Apple devices that work very well and when an iPhone, an iMac or an iPad has broken, I have bought another without hesitation because I believe that its useful life has been enough long and its failure was justified by simple use and time. But unfortunately I can’t ignore this problem with the Airpods, it is more than obvious that it’s not a problem with the battery, but with the update. And if it were the battery, I would agree to repair them out of warranty for € 20 or € 30, not € 75 and maybe a few months later Apple releases a new firmware update that will damage the other headset.

I’m very, very unhappy with Apple in this regard and I took the decision to not buy other Airpods again, neither normal, nor Pro, nor Max. And of course I am not going to recommend them to anyone ever again.