Airpods Always Disconnecting on All Devices

Mi succede la stessa cosa pure alle mie AirPods di prima generazione, firmware 6.8.8 La. cuffia Dx si disconnette. Credo che sia un problema di software, che dovrebbero sistemare al più presto.

Se non sono capaci dovrebbero cambiarle con la nuova serie.

Last week I contacted Apple and told them about this issue and they tried all normal means to rectify the defect (restarting the airpod, reconnecting etc.). Then they advised me to go to nearest apple store and issued a ticket number. When I went to apple store even before checking my ticket number and to listen to my complain, they told it is the problem with headsets and I have to change it and each piece will cost me $73 and will cost me $146 in total... which I told them is absurd and why I should buy the same type or upgraded versions if I cannot count on their quality or performance.

Even I told them there is no defect in the headsets as it is working and is getting disconnected after 30-40 secs. Without even listening to me the apple store personnel is insisting that it is the problem of the headset and not any software issue and by listening to everything I understood apple has done this purposely and have advised all of their service centers to tell to customers as above in order to increase the sale of airpod successors, which is completely unacceptable, ridiculous and unfair.

So I have decided not to go with airpods any more and will discourage all of my friends and known persons from buying such defective stuffs. There are similar headsets available for $20 (twenty US dollars) online with more features and quality than airpods but will connect only with iPhone, Mac and iPad and unfortunately no connectivity with apple watch. However, it is better to spend 100s of dollars and buy defective models.

I have the same problem with my 2 yr old airpods since the latest firmware update, really inconvenient and dissatisfying, I hope Apple will rectify this with a proper update soon, or we'll be hearing a bout a new airpod_gate on the tech world soon.

I wouldn't know how to get their attention.

  Signature collection seems bullshit to me.

  Lawyer ?? 🤔

I believe this forum serves nothing.

Non saprei come attirare la loro attenzione.

 Raccolta firme mi sembra una stronzata.

 Avvocato ?? 🤔

 Credo che questo forum non serva nulla.

My current Airpods first gen is on firmware 6.8.8. I've been having this issue since late last year.

I think that Apple is just shutting down the older 1st gen Airpods to push for sales on the 3rd gen.

My friend bought his 1st Gen ones late last year and they're working fine.

I don't want to go to the Apple Service Center as my previous experience was horrible.

Went there with my faulty iPhone, took it in, returned it to me and charged me $60 SGD for doing absolutely nothing to it.

The same issue happened oened to my airpods 1 after update. They disconnect after every 2 minutes. Before they were working perfectly. Apple is doing this purposeful. They want us to buy new airpods so they they put error through software.

Hi Guys,

I am facing the same issue since the firmware upgrade last year. Did all the tricks mentioned by apple. Battery full charged but still it’s disconnecting after 1 minute.

i think it’s Apple strategy of forcing us to buy new AirPods. Shame on apple. No solution since 4months. I have 7 apple products. Will boycott apple if they don’t give any solution and stop using this strategy.

#Shameapple

I have been having this disconnecting issue as well. One they worked fine and all of a sudden they stopped working right, and it got a little worse after they became a year old. I don’t know if it is related to the firmware or when my firmware was updated. But this is crazy. I have the original Beats wireless headset and they still work no degradation about 7 years after purchase but a little over a year AirPods degrade instantly. Hmmm...... something is weird here.

I have the same problem on my airpods 1gen. After a bit, about 30sec/max 1 minute, disconnect 1 airpod and after a bit disconnect the other one. I checked in live when it work on bluetooth list devices on my phone and when it stopped to play it says "disconnected" so is a surely software problem. The same thing with 3 phones i tryed, pc and macbook. The same problem if i listen to music or if i'm in a call speaking. Isn't possible to load a different or older firmware with usb cable to pc/mac ?

Francesco Mantovani

Same issue here. AirPods disconnect after listening to music for 50-60 seconds. Happens when listening both from Mac and iPhone with latest OS updates installed. Have tried all troubleshooting steps multiple times. Other than that battery is still okay and sound quality fine. Certainly seems like it’s firmware issue. Also not ready to buy a new pair just yet and wouldn’t want to do that with the current issue. Frustrating.

I’m so glad I found this thread. I thought i was going mad. I’ve done everything to reset them too and I still get the same issue. After about 1 minute my gen 1 left AirPod cuts out. Then after about 10 more minutes the right one cuts out too.

if I put them back in the case and then back in my ears the same things happens.

I know 100% this is software. Try this - upload an audio file that’s long to the files app. Connect your AirPods and then play the audio file from files. It will play perfectly for as long as the clip is. I have a dj mix that’s an hour long, plays perfectly and no disconnects. Then play something from Apple Music or a podcast or anything else and it will cut out after a minute.

I haven’t had time to go into an Apple shop yet but this proves it is software. Try it.

i have a similar issue as well the left disconnects after 3 mins and the right disconnects after like 8 mins and i have tried resetting the airpods , reseting the network settings , i would think it is the software issue as well as they were working fine until a month ago . Hopefully apple has a fix in the works cause there is no guarantee this wont happen again even if i have to get new airpods . Very surprising that Apple products would have an issue like this especially for something that is only a year and half old .

Another brick in the wall. AirPods disconnect after 30 seconds of music, after 5 seconds only left returns to life and after another 30 seconds disconnect again. This is so infuriating that Apple silently ignores a problem that’s being shout out EVERYWHERE about any of their products.

How was that class action suit going!? I live in Brazil, would I be able to opt in?

Model n. A1523

serial : FX****8TT

Version Firmware : 6.8.8

Version Hardware : 1.0.0

[Personal Information Edited by Moderator]

Did you guys happen to use your AirPods with multiple devices?

I used to pair it with my iPhone, my Mac, and my wife's iPhone.

(Just trying to figure out similarities we might have in using our AirPods 8~)

I found this unrelated issue and solution: https://www.reddit.com/r/airpods/comments/bq6p3a/airpods_syncing_troubles_and_firmware_mismatch/

I imagine we're all cluelessly trying to sort things out. I try this procedure later...