Level 1

118 points

Airpods Always Disconnecting on All Devices

I have my 1st gen airpods about more than 1 year ago and have been using it on my iPhone X, iPad Mini and HP laptop with no issues. Just recently, my airpods always disconnects to these devices after about 1 minutes listening to music. Reconnecting it, only the left unit is functioning and disconnects again after a minute. I have tried resettting it and it works properly for about a minute and the same issue occurs. Tried other suggestions like closing other bluetooth connections of other devices, disabling automatic ear detection, etc but I still encounter the same issue. Note that the batteries are more than 95% charged. The same issue happens to my iPhone X, iPad mini and HP Spectre laptop. Note that the airpod firmware is 6.7.8. Has anybody experiencing the same issue? It's frustrating as I cannot use my airpods. Any suggestions? How can I downgrade the firmware? Hoping for a solution to this. Thank you.

iPhone X, iOS 12

Posted on Jul 18, 2019 7:32 PM

Top-ranking reply

Danny Diep

Level 1

17 points

Posted on Jul 18, 2019 9:15 PM

You cannot downgrade the firmware. But you can try resetting it to its factory settings by:

Going into Bluetooth settings on your iPhone, iPad or iPod touch, and forget the device.
Place both of your AirPods in its charging case and leave the case lid open.
Press an hold the button(located at the back of the charging case) for at least 15 seconds. You’ll start seeing the LED indicator flash white.
After 15 seconds, you’ll see the LED indicator flash Amber a couple of times.
After that, you have reset your AirPods to factory settings and you may let go of the button.
Try pairing your airpods to your phone and hopefully this fixes your issue!

If this does not fix the issue, try rebooting your devices and see if that helps. If not, I would take it to the Apple Store and get it checked out. Good luck!

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384 replies

Rutolf

Level 1

36 points

Jan 26, 2022 6:36 AM in response to Danny Diep

Exactly the same issue with just one of them... disconnects in less than 30 seconds everytime. It is really frustrating.

I don't know if it is just me but it is hard to believe it is an issue of the battery of just one of them as the other one is working fine and both of them always were charged and "discharged" exactly the same, I used both always together.

Definitely it is quite frustrating for a device as costly as this one. I would never buy AirPods again and never recommend them to anyone.

yisits

Level 1

17 points

Jul 12, 2022 10:42 AM in response to Danny Diep

Apple would recommend this solution which is useless and doesn't fix the problem at all. All I read is complaints and the same solutions offered which don't work. Apple has thrown away our money so they can sell us the newer version(s) and then make them obsolete ad infinitum. I guess the business model is working for them ...

Jul 20, 2019 1:21 PM in response to tommie12

My next suggestion is try turning off Automatic Ear Detection and see if that helps.

Jul 22, 2019 12:23 AM in response to tommie12

Hopefully when they release a new firmware, it’ll fix the issues. Hopefully you’ll be able to get it replaced. Good luck to you!

Aug 8, 2019 11:35 PM in response to tommie12

My airpods 1 too,after update error like your airpods

Aug 10, 2019 2:22 AM in response to Vkey11

Me too bro.. please apple update for firmware

Aug 28, 2019 8:50 AM in response to tommie12

I have this same issue, hope Apple will look into this and suggest a solution...!!!

Sep 11, 2019 2:18 PM in response to Maverick3345

Apple pushed AirPods firmware 6.8.8. Did this firmware help fix the issues?

Sep 16, 2019 10:10 AM in response to Danny Diep

No, firmware 6.8.8 didn't fix the issues with my AirPods.

Sep 24, 2019 5:59 AM in response to syafiqjay

Return to the first version of the solution, but the apple has not given improvements

Hobslobs

Level 1

5 points

Sep 24, 2019 2:42 PM in response to Fawaz619

Now that iOS 13.1 has been released, apparently FW 6.8.8 will be pushed to everyone. So we shall see if this creates an avalanche of issues with AirPods as we are having.

Jayp0817

Level 1

18 points

Sep 28, 2019 1:36 PM in response to tommie12

Same thing happens to me. On the right airpod, after connecting. 5 minutes later it drops and battery level is FULL!!

Jayp0817

Level 1

18 points

Sep 28, 2019 1:37 PM in response to Fawaz619

Nope, same issue. I think they did it on purpose...

Nov 12, 2019 7:51 AM in response to Jayp0817

I thought so

Nov 18, 2019 10:40 AM in response to Maverick3345

È davvero vergognoso.

Mi sarei aspettato un cambio con il nuovo pagando la giusta differenza visto che è un problema loro.

SHAME!!!!

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Airpods Always Disconnecting on All Devices