Airpods Always Disconnecting on All Devices

I have my 1st gen airpods about more than 1 year ago and have been using it on my iPhone X, iPad Mini and HP laptop with no issues. Just recently, my airpods always disconnects to these devices after about 1 minutes listening to music. Reconnecting it, only the left unit is functioning and disconnects again after a minute. I have tried resettting it and it works properly for about a minute and the same issue occurs. Tried other suggestions like closing other bluetooth connections of other devices, disabling automatic ear detection, etc but I still encounter the same issue. Note that the batteries are more than 95% charged. The same issue happens to my iPhone X, iPad mini and HP Spectre laptop. Note that the airpod firmware is 6.7.8. Has anybody experiencing the same issue? It's frustrating as I cannot use my airpods. Any suggestions? How can I downgrade the firmware? Hoping for a solution to this. Thank you.

iPhone X, iOS 12

Posted on Jul 18, 2019 7:32 PM

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Question marked as Top-ranking reply

Posted on Jul 18, 2019 9:15 PM

You cannot downgrade the firmware. But you can try resetting it to its factory settings by:

  1. Going into Bluetooth settings on your iPhone, iPad or iPod touch, and forget the device.
  2. Place both of your AirPods in its charging case and leave the case lid open.
  3. Press an hold the button(located at the back of the charging case) for at least 15 seconds. You’ll start seeing the LED indicator flash white.
  4. After 15 seconds, you’ll see the LED indicator flash Amber a couple of times.
  5. After that, you have reset your AirPods to factory settings and you may let go of the button.
  6. Try pairing your airpods to your phone and hopefully this fixes your issue!


If this does not fix the issue, try rebooting your devices and see if that helps. If not, I would take it to the Apple Store and get it checked out. Good luck!

384 replies

May 31, 2021 1:50 PM in response to imikeanaya

I feel your frustration. I am in disbelieve too. Not particularly an Apple fan but iPhone/iPad/Airpods have been my number 1 for years. I also understand why you feel that having this discussion open has no purpose, though I think if none of us speak up Apple will keep doing this again and again. Rather I would suggest to keep posting here and referring to this discussion on as many other tech platforms as you can. Every company eventually succumbs under great media pressure.

Jul 2, 2021 5:21 AM in response to tommie12

So here we are, this issue started around mid 2018 with a firmware upgrade that, like in my case as many others I see here, just messed up our AirPods 1st Gen. Still here in 2021 with not even a glimpse of mercy from Apple's side to truly address this issue. Not planing on ever buying another AirPods in my life if I don't see this fixed. Incredible how they force people to buy new gen products by rendering previous ones useless, not because of physical damage, but with updates in charge to do it. And people we are at fault for letting it happen by falling in their game knowing this kind of stuff is happening. Unacceptable...

Jul 23, 2021 6:51 AM in response to tommie12

This is also happening to me. My L air pod isn't working on my Macbook, so I reset them using my iphone. They both work for about 30 seconds, then disconnect from my iphone. When. They will stay connected to my macbook, but only the R airpod working. Very frustrating, and a waste of my time to keep trying to forget the device, reboot, reset.

Jul 23, 2021 7:50 AM in response to PavelGoldman

I agree, but would still like to confirm if at least a few have solved it by replacing the battery, just something I read somewhere, I am desparate to find at least one proof that it could work in some cases, also would be nice to have an opinion of someone who recently bought a brand new 1st gen airpods and see if out of the box the problem is there nowadays. But would be nice to know if at least one have tried it before trying myself with the battery replacement.

Jul 23, 2021 8:56 AM in response to GinNoTsuyo

If you buy brand new ones, you'll have warranty. Issue solved!

Your affected AirPods will NEVER work again, you can use them for whatever else you want. Issue solved!

You can never buy another AirPod again or if you're really that mad, an Apple product never again. Issue solved!


Honestly, this thread can be close now, this is not going to get any attention, solution or response from Apple, get over it people!

Sep 8, 2021 10:49 AM in response to tommie12

Depressing read!

I haven't used my Airpod 1 for a couple of years (I have Pros that I normally use), and now encountered this problem when I picked them out of the drawer to use as Teams headphones.

Unfortunately I have tried everything suggested in the thread before I found the thread.

Now I realized I have wasted time on something Apple will not solve!


I will call Apple support tomorrow. I hope they have some type of help for me as I own most of their products.

/M

Oct 26, 2021 6:09 PM in response to tommie12


I have my 1st gen airpods about more than 1 year ago and have been using it on my iPhone X, iPad Mini and HP laptop with no issues. Just recently, my airpods always disconnects to these devices after about 1 minutes listening to music. Reconnecting it, only the left unit is functioning and disconnects again after a minute. I have tried resettting it and it works properly for about a minute and the same issue occurs. Tried other suggestions like closing other bluetooth connections of other devices, disabling automatic ear detection, etc but I still encounter the same issue. Note that the batteries are more than 95% charged. The same issue happens to my iPhone X, iPad mini and HP Spectre laptop. Note that the airpod firmware is 6.7.8. Has anybody experiencing the same issue? It's frustrating as I cannot use my airpods. Any suggestions? How can I downgrade the firmware? Hoping for a solution to this. Thank you.

Oct 27, 2021 11:40 PM in response to Vkey11

Same thing, right airpod disconnects in 30 seconds and then after putting them back in the case and using again plays for 30 secs and disconnects again. Battery 100% on both the pods. Case at 100% too. This is crap. Apple should be sued for deliberately malfunctioning their old products through a software update. An investigation into the matter in needed. This is illegal

Nov 24, 2021 1:58 PM in response to -ariel1984

Same here. I can't believe apple does not even acknowledge the issue and provide solution after TWO YEARS! with thousands of users posting here.


Instead of tossing my old airpods 1 with exactly same left ear disconnecting issue and wasting another $100+ for a new pair as Apple wished.


Here are what I did lately.


1) Placed an order for a 1:1 replica airpods 2 with wireless charging case at $40 after tax. I know it won't be as good as authentic airpods. But the online reviews say it is 90% as good. Well, you may ask why I did not buy another brand, but rather a replica. Apple ! you get my point here?


2) Also, I and also two fiends of mine skipped iphone 13 pro. I spent $80 in total on three 3rd party batteries and replaced my mine and two other friends' 3-4 years old iphone X. I convinced them to use their old iphone X as long as I can fix them for free.


Thanks Apple for helping us make our decisions.

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Airpods Always Disconnecting on All Devices

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