Airpods Always Disconnecting on All Devices

I have the same issue the left bud will work but the right one dies after 30 seconds. If I put it back in the case for a few seconds it repeats the same. I have also reset and followed all the suggested remedies with no success. The apple maintenance centre says buy a new pair !!

If you have reached this post in this discussion ¡CONGRATULATIONS! you just realized Apple is NOT going to fix the 6.8.8 firmware issue, any troubleshooting you might find will NOT work and taking them to an Apple Store will NOT be fixed since the ONLY solution to this problem is to buy a new pair. Apple is not going to provide support to a product that is no longer under warranty and out of their lineup.

So you either buy a new pair or you don't... honestly there is no purpose to keep having this open discussion.

I feel your frustration. I am in disbelieve too. Not particularly an Apple fan but iPhone/iPad/Airpods have been my number 1 for years. I also understand why you feel that having this discussion open has no purpose, though I think if none of us speak up Apple will keep doing this again and again. Rather I would suggest to keep posting here and referring to this discussion on as many other tech platforms as you can. Every company eventually succumbs under great media pressure.

Hi All,

I think it's safe to say that Apple is not going to address this issue any time soon.

What could help is to put pressure on Apple by sharing this issue and discussion on all your social media platforms.

Also leave a 1-star review for Apple and its products on different platforms with the request to address this issue.

:)

So here we are, this issue started around mid 2018 with a firmware upgrade that, like in my case as many others I see here, just messed up our AirPods 1st Gen. Still here in 2021 with not even a glimpse of mercy from Apple's side to truly address this issue. Not planing on ever buying another AirPods in my life if I don't see this fixed. Incredible how they force people to buy new gen products by rendering previous ones useless, not because of physical damage, but with updates in charge to do it. And people we are at fault for letting it happen by falling in their game knowing this kind of stuff is happening. Unacceptable...

This is also happening to me. My L air pod isn't working on my Macbook, so I reset them using my iphone. They both work for about 30 seconds, then disconnect from my iphone. When. They will stay connected to my macbook, but only the R airpod working. Very frustrating, and a waste of my time to keep trying to forget the device, reboot, reset.

Please let me know if anybody has changed the batteries after the issue started, and if it fixed it. I've been thinking about replacing them, but I haven't found anybody who could say if they tried it.

I agree, but would still like to confirm if at least a few have solved it by replacing the battery, just something I read somewhere, I am desparate to find at least one proof that it could work in some cases, also would be nice to have an opinion of someone who recently bought a brand new 1st gen airpods and see if out of the box the problem is there nowadays. But would be nice to know if at least one have tried it before trying myself with the battery replacement.

That's what I think too, I've been in this situation since this thread started, but just wanted to know if someone had the issue buying a brand new one and installing the latest updates, and also if at least one solved it by replacing the batteries.

If you buy brand new ones, you'll have warranty. Issue solved!

Your affected AirPods will NEVER work again, you can use them for whatever else you want. Issue solved!

You can never buy another AirPod again or if you're really that mad, an Apple product never again. Issue solved!

Honestly, this thread can be close now, this is not going to get any attention, solution or response from Apple, get over it people!

Same problem here. Have the latest firmware for gen1 airpods. They disconnects after 5-10 minutes and the battery level is 70% and above. If i put the airpods in the case for 1 second and then take it out i can listen in 5-10minutes. No sound for lowbattery or nothing... just cuts the connection. Killed by firmware =( that's sad and should be illegal...

I have the same problem too..! Looking at the thread, seems it’s widespread and almost every one facing the problem with the firmware update.. this discussions are going on for a long time and still no resolution from apple yet? Very disappointing!!

I just got it checked at apple store and through diagnostics tests they found the AirPod battery failed to keep the charge though it shows fully charged in your phone.. you have to replace the specific affected AirPod.. that’s the only solution..

Same problem with me. I have never updated the airpods so it's not a firmware issue. I use them on my samsung s9. Must be a hardware problems with the 1st gen airpods. Has anyone tried getting a replacement/refund at the Apple store?

I'm from Spain. Last week I made an appointment at the Genius Bar and they made me a replacement for second-generation ones paying €55. I had to claim a lot, but in the end they recognized that this is a problem that is repeated many times in the airpods 1gen in the 6.8.8. I recommend that you go and claim it! Good luck!