Level 1

43 points

MacBook Pro 15inch 2019 - OVERHEATING

Hi,

I had a 2018 MacBook Pro that was defective, so my Apple store replaced it with a top of the line 2019 model - 32GB ram, 1TB hard drive, the works. The day I got the 2019, I noticed it became extremely warm just using safari or even charging it. I immediately went back to the store and demanded a replacement as I was not going to go through what I did with the 2018 again. I have now had the replacement 2019 for exactly 1 day. As I am typing this with only Safari open the fan is whirring and the keyboard is hot to the touch and the bottom of the laptop burnt my legs, AGAIN. I am writing to the community to see if anyone else has had this issue and has any other advice rather than going back to the Apple store to get a 4th computer. Thanks - BTW this is a MacBook Pro 2019 15inch model. 2.4GHv I9 intel core, 32GB Ram, Intel Graphics, 1TB drive, and running OS 10.14.5.

MacBook Pro 15”, macOS 10.14

Posted on Jul 20, 2019 9:36 AM

Top-ranking reply

Grant Bennet-Alder

Level 10

145,215 points

Posted on Jul 20, 2019 11:24 AM

leroydouglas has your back on this one.

Users have previously reported that after running their new Mac for a day or so, an SMC Reset often straightened a lot of things out.

Be sure to follow the SMC Reset directions religiously, and use EXACTLY the correct keys on the specified side of the keyboard. The keys with the same labels on the other side are not "wired in" and will not accomplish what you need.

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70 replies

david845

Level 1

4 points

Aug 5, 2020 7:48 PM in response to hbothwell

Well, guess what. I have the same computer and it is OVERHEATING. It starts up, nothing running - fan starts going, heat is to the point that it literally burns to touch above the touch bar....and then, as I get on with Apple Support Chat, it emergency powers down. One more attempt, about 5 min in - powers down.

On flat surface

Activity log - nothing hogging CPU.

It is one day old.

I am typing this from my 2013 MacBook Pro. Yeah, it is plenty slow and probably can't handle an OS upgrade, but hey, I am not sweating to death, burning my fingers and such...

I need to meditate on how to be kind and patient in this situation, but It will be a test....

Oct 27, 2019 6:36 AM in response to AngelaDawn1120

The main issue is that u ask for support of APPLE, they claim that the computer is fully normal, and they don't want to change computer or refund the payment ... What I have to do ..

Nov 7, 2019 12:49 AM in response to hbothwell

I also have this problem. I use MS Word and it became hotter and hotter until it is unbearable to type.

Nov 7, 2019 6:24 AM in response to fritzsalar

Yes, they don't have to solution for that issue, just to claim that is all normal

Nov 22, 2019 9:02 PM in response to Dj Sirmis

Also thats is not a normal device if it had 1000% kernel_task system failure...

The apple all things say it normal!!!

Nov 23, 2019 4:03 PM in response to Grant Bennet-Alder

I have do all this... apple is looking for solutions to a problematic product. and knows very well that its products are problematic.

Nov 24, 2019 2:30 AM in response to _baseball

Hi i paid 4000 euros and must be working perfect thats the point i know all this fancontrol smc format nvram all... i have macbook pro 2011 and working better? ridiculous.

Dec 8, 2019 7:06 AM in response to leroydouglas

This worked for me. (2019 19MBP 16GB)

JRoe238

Level 1

8 points

Dec 20, 2019 7:30 PM in response to leroydouglas

thanks for the suggestion, didn’t work for me.

JRoe238

Level 1

8 points

Dec 20, 2019 7:36 PM in response to Grant Bennet-Alder

Great suggestion, tried this and my 2019 1TB 32Gb RAM Mbp keybaord sufrace is still 109F. Do you think the i9 chip might be a factor at all?

dforward

Level 1

4 points

May 2, 2020 10:02 PM in response to DPJ

Uncommon issue? Are you freaking kidding me?

May 27, 2020 10:48 PM in response to Joseph_S.

That was just **** bro they are not taking any responsibility as shown by us or dubai apple service centre.

logesh96

Level 1

4 points

Jun 11, 2020 8:19 AM in response to hbothwell

Hey, I have the same issue. What was your outcome?

I also noticed the battery runs out so fast, I have charge 3 times in a day.

Jun 11, 2020 7:04 PM in response to hbothwell

Same thing happening with mine. But 13inch. I can't stop it, I don't know how to fix it and whether I should get it replaced...?

Jun 12, 2020 10:37 AM in response to hbothwell

I am very disappointed to Apple Product.

Same issue for me my MacBook Pro (13-inch) 2.4 GHS i5 8GB 256 SSD what is the solution ??

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MacBook Pro 15inch 2019 - OVERHEATING