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MacBook Pro 15inch 2019 - OVERHEATING

Hi,

I had a 2018 MacBook Pro that was defective, so my Apple store replaced it with a top of the line 2019 model - 32GB ram, 1TB hard drive, the works. The day I got the 2019, I noticed it became extremely warm just using safari or even charging it. I immediately went back to the store and demanded a replacement as I was not going to go through what I did with the 2018 again. I have now had the replacement 2019 for exactly 1 day. As I am typing this with only Safari open the fan is whirring and the keyboard is hot to the touch and the bottom of the laptop burnt my legs, AGAIN. I am writing to the community to see if anyone else has had this issue and has any other advice rather than going back to the Apple store to get a 4th computer. Thanks - BTW this is a MacBook Pro 2019 15inch model. 2.4GHv I9 intel core, 32GB Ram, Intel Graphics, 1TB drive, and running OS 10.14.5.

MacBook Pro 15”, macOS 10.14

Posted on Jul 20, 2019 9:36 AM

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Posted on Jul 20, 2019 11:24 AM

leroydouglas has your back on this one.


Users have previously reported that after running their new Mac for a day or so, an SMC Reset often straightened a lot of things out.


Be sure to follow the SMC Reset directions religiously, and use EXACTLY the correct keys on the specified side of the keyboard. The keys with the same labels on the other side are not "wired in" and will not accomplish what you need.

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70 replies

Jul 1, 2020 4:44 PM in response to hbothwell

Hi i have just recently got my Macbook Pro and have the exact same issue when using only safari. it is so hot it could burn my son's hand if he touches it. Did your's get rectified and how?


Also it lags sometimes and recently randomly the speakers stopped working, after inserting a headphones jack into the machine they soon started working - how bizarre!


I would appreciate any help.

Jul 15, 2020 7:49 PM in response to Dj Sirmis

Hi Dj Sirmis,


I've been having exactly the same issue with my "MacHot Pro".


I spent 4k euros on the model A1908. It is a I9 Intel processor, 32 GB Ram, 512 SSD. I've contacted Apple several times in 2 years and I've opened a lot of service call requests. I formatted my laptop twice, I've reset my SMC 4 times. Battery runs out from 100% to 3% in seconds.


I was getting paranoid with my laptop, checking the temperatures all the time and worried with the laptop and I stopped and ask to myself: "This is mental, this is not my issue!!! This is an engineer problem ! It is a Apple problem and they need to fix it" Unfortunately, they won't and they seen don't care either. Adding on that, today my laptop just fried, smells burnt, monitor is gone and space keyboard doesn't work anymore !


The problem is the MacBook Pro's chassis: It simply isn't big enough to properly cool the CPU. Do to its overheating. The MacBook Pro's i9 "can't even maintain the base clock speed." For those wondering, the base speed is 2.9 GHz. It is a very clear engineer problem for me !!!!


My old laptop model I've user for almost 10 years and I never had to format before. I never reseted the SMC on my previous model. I didn't even know that option exists with my old devices. I tested Cinebanch 5 on my old Macbook pro 2012 that I gave to me nephew and it is faster !!!!!!


After almost 15 years using Apple's devices I'd say I'm leaving Apple forever ! It is really frustrating and I can completely understand your comments. The true is: ...."APPLE HAS DIED WITH STEVE JOBS"



Aug 5, 2020 7:48 PM in response to hbothwell

Well, guess what. I have the same computer and it is OVERHEATING. It starts up, nothing running - fan starts going, heat is to the point that it literally burns to touch above the touch bar....and then, as I get on with Apple Support Chat, it emergency powers down. One more attempt, about 5 min in - powers down.


On flat surface

Activity log - nothing hogging CPU.

It is one day old.


I am typing this from my 2013 MacBook Pro. Yeah, it is plenty slow and probably can't handle an OS upgrade, but hey, I am not sweating to death, burning my fingers and such...


I need to meditate on how to be kind and patient in this situation, but It will be a test....

Aug 8, 2020 5:00 PM in response to david845

A computer that gets hot enough to emergency power-down has an indisputable Hardware problem.


If you bought DIRECT from Apple you have 14 days in the same county as purchased (except the Far East) to return it for refund or replacement within 14 days of receipt. In the US, you can use any available Apple-owned outlet, such as a nearby Apple Store.


Other resellers policies may vary.

MacBook Pro 15inch 2019 - OVERHEATING

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