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Level 1

43 points

MacBook Pro 15inch 2019 - OVERHEATING

Hi,

I had a 2018 MacBook Pro that was defective, so my Apple store replaced it with a top of the line 2019 model - 32GB ram, 1TB hard drive, the works. The day I got the 2019, I noticed it became extremely warm just using safari or even charging it. I immediately went back to the store and demanded a replacement as I was not going to go through what I did with the 2018 again. I have now had the replacement 2019 for exactly 1 day. As I am typing this with only Safari open the fan is whirring and the keyboard is hot to the touch and the bottom of the laptop burnt my legs, AGAIN. I am writing to the community to see if anyone else has had this issue and has any other advice rather than going back to the Apple store to get a 4th computer. Thanks - BTW this is a MacBook Pro 2019 15inch model. 2.4GHv I9 intel core, 32GB Ram, Intel Graphics, 1TB drive, and running OS 10.14.5.

MacBook Pro 15”, macOS 10.14

Posted on Jul 20, 2019 9:36 AM

Best reply

Grant Bennet-Alder

Level 10

127,633 points

Posted on Jul 20, 2019 11:24 AM

leroydouglas has your back on this one.

Users have previously reported that after running their new Mac for a day or so, an SMC Reset often straightened a lot of things out.

Be sure to follow the SMC Reset directions religiously, and use EXACTLY the correct keys on the specified side of the keyboard. The keys with the same labels on the other side are not "wired in" and will not accomplish what you need.

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70 replies

fvh1

Level 1

4 points

Mar 7, 2020 9:19 PM in response to hbothwell

Burnt through 10% of my battery in 15 minutes of use.. This is ridiculous! And on a brand new machine

dforward

Level 1

4 points

May 2, 2020 10:02 PM in response to DPJ

Uncommon issue? Are you freaking kidding me?

May 27, 2020 10:48 PM in response to Joseph_S.

That was just **** bro they are not taking any responsibility as shown by us or dubai apple service centre.

logesh96

Level 1

4 points

Jun 11, 2020 8:19 AM in response to hbothwell

Hey, I have the same issue. What was your outcome?

I also noticed the battery runs out so fast, I have charge 3 times in a day.

Jun 11, 2020 7:04 PM in response to hbothwell

Same thing happening with mine. But 13inch. I can't stop it, I don't know how to fix it and whether I should get it replaced...?

Jun 12, 2020 10:37 AM in response to hbothwell

I am very disappointed to Apple Product.

Same issue for me my MacBook Pro (13-inch) 2.4 GHS i5 8GB 256 SSD what is the solution ??

Jun 12, 2020 10:46 AM in response to Joseph_S.

I am already visited your Apple support they can not solve my problem. They only scan hardware say all is good. it's my first and very bad worst experience Apple Product.