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App Store Header icons missing

After downloading Gemini 2 from the app store to my iMac 21.5"macOS 10.13.6 became non responsive after the install. The App show in the applications folder however, when I open the app I receive a message that the application is damaged. I contacted the developer and was instructed to uninstall the app and downlaod again from the app store...Issue When I open the app store the icons are not on the header as normal. I uninstalled th downloaded app, shut down the iMac, started in safe mode, opened the app store then quit it, the restarted in normal mode and there's till no icons..I set the iMac app store preferences to match those on the MacBook Air...Still no icons....Need suggestions... (To illustrate: Please see the screen shot of iMac without icons & screen shot of MacBook Air with icons outlined)

iMac 21.5", macOS 10.13

Posted on Jul 22, 2019 9:35 AM

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30 replies

Jul 23, 2019 6:20 AM in response to woodyfromdewitt

Restoration? I wouldn’t be sure that other corruptions haven’t or didn’t start earlier than the overt corruption, for whatever caused this. It’d be nice if this were the only corruption and that no other latent corruptions existed, but that’s not certain. Add-on privileged software—anti-malware, anti-malware, cleaner apps—have full system access and variously don’t and/or can’t coordinate with macOS for whatever parts of macOS they’re modifying... And you probably don’t want to restore to prior to when the cleaner was installed and if that app was the cause here, because that could well have been a while ago and you’d lose your other updates and changes.


Here’s a direct link to download High Sierra: https://itunes.apple.com/us/app/macos-high-sierra/id1246284741?ls=1&mt=12


Or use a second Mac, download High Sierra there, and build a bootable installer. Transfer that to the problem Mac, and use that for a backup, and to reinstall without the erasure.


Again, have a complete backup first. This because the corruptions might necessitate a wipe and reinstallation and migrating in your files and apps from the backup.

Jul 27, 2019 9:15 PM in response to woodyfromdewitt

Whew, most of my tools have a problem with http://www.techstream.net/, but my browser gets it???


Make a New Location, Using network locations in Mac OS X ...


http://support.apple.com/kb/HT2712


System Preferences>Network, top of window>Locations>Edit Locations, little plus icon, give it a name.


System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.


The interface that connects to the Internet should be dragged to the top of the list.



Instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.


System Preferences>Network, unlock the lock if need be, highlight the Interface you use to connect to Internet, click on the advanced button, click on the DNS tab, click on the little plus icon, then add these numbers...


8.8.8.8

8.8.4.4


Apply.

Jul 26, 2019 11:25 PM in response to woodyfromdewitt

New OS installed from bootable drive. Still no icons in App Store and have additional issue with Safari and websites loading. (I exported Book Marks before install and imported them back into Safari favorites)

(1) Safari Can't Connect to Server, most often when I select a link within an email to go to a page. (Example: Received email My electric bill statement was ready. Clicking on the link to go to their page resulted in Safari message Safari can't connect to Server. The site loads correctly when accessing with bookmark in favorites. After loggin off again got the Safari message) (2) When select some of the favorites to go to the website all but three of them load correctly. One of the loads the Safari Can't connect... the other two reroute to Azotel Outside site. (One of those is Apple.com) TO TOP THINGS OFF: THIS IT TRUE OF ALL MACS ON OUR WiFi Airport extreme network . I have never heard of Azotel and the search for it's website for info, won't load because Safari can't connect. I got an email from our ISP yesterday after I finished getting back on line that they are in the process of upgrades on their towers and on servers...I am starting to wonder if the problem mght not be local. When the errors started I had forgotten that Shortly after 11 pm on the 19th the internet went down and when I got up on the 20th the internet was still down about 7:30 AM The ISP tech support had me attempted to connect to by having me connect to the POE supply with my MacBook by ethernet with the MAC Address. I was told I needed a new power supply and someone would be out. I received a text from the owner shortly after noon I should be up but no explanation. Another email today to expect short periodic interruption. I went on line with Firefox and the same sites do not load on it either.

Beyond trying to resolve the Can't load issues, I going to wait for the ISP to work their bugs out.

Have you ever heard of Azotel? A short time ago I also got a message the same log in page for them when logging in after restart for the WiFi.

Jul 27, 2019 11:26 AM in response to woodyfromdewitt

EtreCheck is a simple little app to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac.

http://www.etresoft.com/etrecheck


Pastebin is a good place to paste the whole report...

https://pastebin.com/


Workable but harder for me to work with...the Note tool on the bottom of this editor's toolbar, as shown in the image, to copy and paste the output from EtreCheck.


There is also Malwarebytes...

https://www.malwarebytes.com/mac/


Jul 27, 2019 12:50 PM in response to BDAqua

Thank for the INFO...The etrecheck is being hijacked by Azotel. When I respond to "verify my email" on the pastebin user set up Safari can't find server... I was using malwarbytes prior to this starting but did not download again after the OS reinstall. At this point I would be happy to get rid of Azotel. ISP sent me email that Azotel is used for remote log in to their email server from the internet and he has no idea why the certificate is in my system. (KNOWN him for years and he's all Microsoft, well, except his email was "sent from my iPhone") Still treading water and no leaks in the preserver yet" HaHa.


Jul 27, 2019 3:11 PM in response to woodyfromdewitt

I tried the entrecheck from firefox and go security error but I my email verification for pastebin sent through. Security Error Attached: The Tracer Route was

Traceroute has started...
traceroute to google.com (216.58.193.142), 64 hops max, 72 byte
packets
 1  10.0.1.1 (10.0.1.1)  1.278 ms  0.958 ms  0.859 ms
 2  208.74.222.1 (208.74.222.1)  9.719 ms  10.210 ms  9.176 ms
 3  10.50.0.17 (10.50.0.17)  13.137 ms  11.646 ms  13.041 ms
 4  10.50.0.26 (10.50.0.26)  14.309 ms  16.887 ms  17.041 ms
 5  10.50.0.57 (10.50.0.57)  26.275 ms  19.420 ms  27.617 ms
 6  10.50.0.1 (10.50.0.1)  30.164 ms  29.836 ms  27.476 ms
 7  208.74.223.62 (208.74.223.62)  22.341 ms  23.444 ms  27.529 ms
 8  h245.7.132.40.static.ip.windstream.net (40.132.7.245)  31.475
ms  24.805 ms  22.258 ms
 9  h78.80.138.40.static.ip.windstream.net (40.138.80.78)  32.751
ms  26.984 ms  40.693 ms
10  ae8-0.agr01.ltrk01-ar.us.windstream.net (40.136.112.172)
32.757 ms  29.883 ms  30.255 ms
11  h118.81.138.40.static.ip.windstream.net (40.138.81.118)
40.637 ms  37.871 ms  32.872 ms
12  74.125.146.196 (74.125.146.196)  34.182 ms  31.299 ms  40.657
ms
13  108.170.240.129 (108.170.240.129)  39.349 ms  39.074 ms
38.100 ms
14  209.85.244.61 (209.85.244.61)  39.314 ms  32.374 ms  34.088 ms
15  dfw25s34-in-f14.1e100.net (216.58.193.142)  35.392 ms  37.779
ms  39.409 ms

(Good that you know what you're looking at; I did it twice

Traceroute has started…




traceroute to google.com (172.217.9.174), 64 hops max, 72 byte packets


 1  10.0.1.1 (10.0.1.1)  1.267 ms  0.913 ms  0.883 ms


 2  208.74.222.1 (208.74.222.1)  12.185 ms  9.946 ms  9.140 ms


 3  10.50.0.17 (10.50.0.17)  19.694 ms  18.710 ms  20.999 ms


 4  10.50.0.26 (10.50.0.26)  19.638 ms  30.029 ms  24.951 ms


 5  10.50.0.57 (10.50.0.57)  24.842 ms  24.643 ms  30.134 ms


 6  10.50.0.1 (10.50.0.1)  30.204 ms  28.540 ms  26.210 ms


 7  208.74.223.62 (208.74.223.62)  24.911 ms  28.288 ms  30.137 ms


 8  h245.7.132.40.static.ip.windstream.net (40.132.7.245)  30.146 ms  29.799 ms  35.402 ms


 9  h78.80.138.40.static.ip.windstream.net (40.138.80.78)  30.044 ms  33.610 ms  24.936 ms


10  ae8-0.agr01.ltrk01-ar.us.windstream.net (40.136.112.172)  30.206 ms  34.928 ms  30.168 ms


11  h118.81.138.40.static.ip.windstream.net (40.138.81.118)  39.282 ms  45.467 ms  39.315 ms


12  74.125.146.196 (74.125.146.196)  44.514 ms  44.423 ms  35.322 ms


13  108.170.240.129 (108.170.240.129)  34.231 ms  44.377 ms  39.306 ms


14  72.14.238.57 (72.14.238.57)  40.567 ms  35.246 ms  39.310 ms


15  dfw25s27-in-f14.1e100.net (172.217.9.174)  40.624 ms  35.323 ms  35.329 ms

Jul 27, 2019 8:49 PM in response to MrHoffman

@ Mr. Hoffman & BD Aqua: Reading both your comments gave me the Idea to verify and compare IP and MAC address for the Network connection. My ISP is www.techstream.net in Pine Bluff Arkansas. 

I entered them in the address bar of Safari, Firefox, & Google Chrome with the same result. When I enter www.Techstream.net & Azotel prefixes Techstream in the address bar and reroutes to Azotel. 

I did a Google Search in Firefox and Techstream's site info come up, but select the main website, support, residential plans or business plans and each is rerouted to Azotel. 

I believe it possible when I gave my MAC address on my MacBook to Tech Support & he used it attempting to connect to our radio it added the MacBook MAC Address to TechStream's network path for our account...I know the MAC Address of our Airport Express is used for communication with our network over their radio transceiver on the roof that communicates with their tower about 2 miles away. 

So, I took screen shots of the WiFi Network Info then went to Airport Utility and looked at my MacBook. Same IP and MAC Address. Checked MAC Address of Airport Extreme Not the same as WiFi Network Info.

If I am on the correct PATH. I need to contact Techstream to have my the Network info IP and MAC changed to the Airport Express. In Hind sight, I never remember Tech support wanting the MAC Address of one of my computers to connect to the ISP..

BTW I selected the Link to TechStream.net in the first line and it routed me to Azotel. Request you see if it will load correctly from your end.

Jul 22, 2019 2:21 PM in response to woodyfromdewitt

I think you'll have to Reinstall the OS since you can't get the App by itself.


Have you tried this?


To find out if it's system wide or user specific, try this...


Open System Preferences>Users & Groups, unlock the lock, click on the little plus icon, make a new admin account, log out & into the new account.


Does it work in the new account?

Jul 22, 2019 2:23 PM in response to woodyfromdewitt

So to confirm, you logged out of the App Store, and back in again?

And you also tried the Mac App Store while in Safe Mode?

Create a new user on your Mac, log into that, and log into the Mac App Store there. See if that works better.

Any add-on anti-malware, anti-virus, optimizers, cleaners or network-firewall-and-filtering apps installed here?

Jul 22, 2019 3:33 PM in response to MrHoffman

Yes, confirm: Logged out of the App Store, and back in again. Also tried the Mac App Store while in Safe Mode.

Just finished creating a new adminstator account using my wife name and email accounts... both in normal and safe modes App Store still no icons.

I do have an anti-malware "Malwarebytes/free" that I used for several years without issues and for over two years I have been using "Clean My Mac" that has cleaner and optimizers; which also has seemed not an issue. The only firewall used is the one in "security and privacy" in system preferences. The Malwarebytes has shown clean scans for several months. The Clean My Mac log shows it was run on Saturday 7/13/19 at 22:47.

Jul 22, 2019 5:22 PM in response to woodyfromdewitt

Get a complete and current backup, if you do not already have one.


Remove Clean My Mac.


Use the vendor’s instructions.


Given various other postings discussing issues with and discussing the removal of that and of similar cleaning tools, a (partial) reinstall of macOS may be required to remediate any remaining corruptions.


And by all appearances, you do have a corruption here.


Which means downloading High Sierra from the Mac App Store, and re-installing it here. Do not erase and reformat. That re-install is usually harmless to your files, but does reload the operating system and its files.


But again, do have that external backup. Or two. Your own data is the toughest to recover.

Jul 22, 2019 7:00 PM in response to MrHoffman

I have iMac doing time machine back ups...I tried obtaining High Sierra from withThe App Store Application, but when I search High Sierra download Nothing comes up. Without the tool bar icons seems I am unable to access my account except for the settings: Nothing else including downloads & Purchases. Can I restore the Operating System from time machine with a back up from BEFORE the 15th when the issue started?


Jul 23, 2019 10:01 AM in response to MrHoffman

Thank You...Yesterday I went uninstalled ALL anti-malware, cleaner, & Gemini 2 duplicate finder. I had several "NON NATIVE" other Bible Reference apps, so got rid of them as well. I will try the direct to download first, but I have 16 GB Flash drive I erased and formatted to Mac OS Extended to build a bootable drive from my wife's MacBook Air as second option.

Jul 27, 2019 8:11 AM in response to woodyfromdewitt

What you’ve shown looks like a captive Wi-Fi portal, or wireless network provider portal of some sort.


If this is effecting several local systems using the same ISP network connection, and if your ISP is reportedly working on upgrades, then this is almost certainly a problem with the network you’re connected to.


I suspect your ISP still has a few upgrade-related kinks to work out. Either with your ISP modem, or within the ISP network.

App Store Header icons missing

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