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App Store Header icons missing

After downloading Gemini 2 from the app store to my iMac 21.5"macOS 10.13.6 became non responsive after the install. The App show in the applications folder however, when I open the app I receive a message that the application is damaged. I contacted the developer and was instructed to uninstall the app and downlaod again from the app store...Issue When I open the app store the icons are not on the header as normal. I uninstalled th downloaded app, shut down the iMac, started in safe mode, opened the app store then quit it, the restarted in normal mode and there's till no icons..I set the iMac app store preferences to match those on the MacBook Air...Still no icons....Need suggestions... (To illustrate: Please see the screen shot of iMac without icons & screen shot of MacBook Air with icons outlined)

iMac 21.5", macOS 10.13

Posted on Jul 22, 2019 9:35 AM

Similar questions

30 replies

Jul 27, 2019 8:55 AM in response to MrHoffman

Our ISP is a wireless (Radio) networks. The POE I mentioned powers the radio transmitter/receiver on the roof to their tower aprroximatly two miles away... So Azotel is used as a network portal? Explains why it show up recently. Thank You for all the assistance.

Jul 27, 2019 10:24 AM in response to BDAqua

@BDAqua: Your reference to the Azotel Screenshot? Thank You for the observation: I had not noticed. That's the pop up I can't get rid of and keychain shows the certificate to be root based and won't let me delete the certificate. I will foward a screen shot to the ISP and tag the Mobile app to see if he is using the software to access clients. Weird and never before STUFF showing up. I was hopeful the reinstall would fix, but like "Mr. Hoffman related to, Hopefully after the ISP finishing playing around it will be fixed.I am still posting and have not posted from anything the iMac Mid 2012.

BDAqua

Level 10

245,189 points

Jul 27, 2019 1:36 PM in response to woodyfromdewitt

You don't have another Browser to test?

Open Network Utility>Traceroute tab, enter google.com, what does that report?

Traceroute has started…

traceroute to google.com (172.217.11.174), 64 hops max, 72 byte packets

1 192.168.43.1 (192.168.43.1) 1.675 ms 1.684 ms 2.125 ms

2 10.198.37.33 (10.198.37.33) 49.668 ms 55.172 ms 59.907 ms

3 10.0.115.1 (10.0.115.1) 60.066 ms 66.144 ms 59.960 ms

4 10.198.37.1 (10.198.37.1) 59.275 ms 56.150 ms 61.440 ms

5 10.165.50.210 (10.165.50.210) 58.583 ms 57.804 ms 66.578 ms

6 10.165.50.213 (10.165.50.213) 51.811 ms 53.633 ms 58.948 ms

7 10.164.176.225 (10.164.176.225) 61.155 ms 49.916 ms 60.416 ms

8 209.85.174.14 (209.85.174.14) 65.554 ms 62.227 ms 61.987 ms

9 108.170.247.129 (108.170.247.129) 57.838 ms 63.171 ms 60.289 ms

10 108.170.225.69 (108.170.225.69) 62.408 ms 83.941 ms 71.312 ms

11 lax28s15-in-f14.1e100.net (172.217.11.174) 57.040 ms 67.654 ms 51.928 ms

BDAqua

Level 10

245,189 points

Jul 27, 2019 3:47 PM in response to woodyfromdewitt

That IP, 216.37.60.121, has either been hacked or something weird with it's credentials...

NetRange: 216.37.60.0 - 216.37.60.255

CIDR: 216.37.60.0/24

NetName: NFRAME

NetHandle: NET-216-37-60-0-1

Parent: NFRAME (NET-216-37-0-0-1)

NetType: Reassigned

OriginAS: AS6402

Customer: The Ebiz Shop (C02281763)

RegDate: 2009-07-24

Updated: 2009-07-24

Ref: https://rdap.arin.net/registry/ip/216.37.60.0

CustName: The Ebiz Shop

Address: 701 Congressional Boulevard

Address: Suite 100

City: Carmel

StateProv: IN

PostalCode: 46032

Country: US

RegDate: 2009-07-24

Updated: 2011-03-19

Ref: https://rdap.arin.net/registry/entity/C02281763

OrgAbuseHandle: ART14-ARIN

OrgAbuseName: Abuse Response Team

OrgAbusePhone: +1-317-805-3759

OrgAbuseEmail: abuse@nframe.com

OrgAbuseRef: https://rdap.arin.net/registry/entity/ART14-ARIN

OrgNOCHandle: NOC1968-ARIN

OrgNOCName: Network Operations Center

OrgNOCPhone: +1-888-227-9400

OrgNOCEmail: operations-support@expedient.com

OrgNOCRef: https://rdap.arin.net/registry/entity/NOC1968-ARIN

OrgTechHandle: NETWO2745-ARIN

OrgTechName: Network Services

OrgTechPhone: +1-888-227-9400

OrgTechEmail: operations-support@expedient.com

OrgTechRef: https://rdap.arin.net/registry/entity/NETWO2745-ARIN

Jul 27, 2019 7:10 PM in response to BDAqua

That route is odd.

Going from private IP addresses to public IP addresses and then back to private IP addresses (⁉️) and then (finally) to public is... unexpected.

I haven’t encountered that configuration before.

Call whoever is managing this network.

As for the whacky address for “Google”, that’s probably either the portal, or a problem with the DNS server. That’s not Google.

Azotel or the network provider looks like they have a certificate configuration problem, too.

Again, this network looks hosed, and macOS and most other systems are going to be tossing diagnostics about this setup. Contact the network provider. Or switch to a different provider. Maybe to cellular for instance, if there’s coverage in this area.

Jul 27, 2019 9:04 PM in response to woodyfromdewitt

Attempts to log into tech support are corrupted but I do have the email of the owner. When I send him with screen shots I posted here does either commenters have an issue with my including OUR communities communications should he have questions pertaining troubleshooting ?

Jul 27, 2019 9:13 PM in response to woodyfromdewitt

I know you want to solve this here, but you’re posting unrelated data.

Your Mac MAC address doesn’t make it off your local network; past your IP router.

At most, your network provider would see the MAC address of your router at their modem; at their radio.

Please contact (call) your network provider for further assistance here.

The posted traceroute data is odd, certainly.

If your network provider can’t solve this, then you’re headed for either direct technical assistance with access onto your network (and somebody you definitely need to trust!) to work with the network provider, or toward a different network provider.

Jul 29, 2019 4:06 PM in response to BDAqua

@BDAqua & @Mr. Hoffman Thanks to both for your input.

Reinstall of OS was Not needed....But I did I gained the knowledge of creating a bootable disk and know how to check network settings, so that a gain not a loss.

Response to my email to Owner last night:

I just saw this. I am sorry the idiots at tech support decided to take matters into their own hands and not put your account back to the way it was.

I will contact their supervisors and tell them how wonderful I think their techs are.

You should be able to power cycle now and go back to working.

Our system accounting is based on IP and MAC validation. If one doesn’t match then no internet access.

Larry

I power cycled the radio and restarted airport & ALL IS WELL, Even the icons on the Apple App Store are back, all broken links have been restored and best of all there's a bunch of great and helpful people in this community

Text from Larry after email: "If Tech Support ever wants you to hook up like that again, DON'T and text me."

Again, Thanks for your input...And Thank the Lord I know the owner so was able to bypass "support".