I can't seem to download videos from DJI Go app

Question

I can't seem to download videos from DJI Go app

So I have the DJI Go app which works with the DJI Osmo 2 mobile stablizer for recording videos.

It records everything in a separate folder than our regular iphone photos & video album.

I like this and I absolutely hate this.

I can NOT seem to download these videos from my iphone and I want to flip out.

I've tried itunes>iphone>file sharing>DJI Go>hg300 Storage>save

I get an error every time telling me "hg300 storage" could not be copied because an error occurred. This device is not connected"

Yet it's clearly connected because I see the file on the iphone to save.

I've disconnected and re-connected the phone multiple times, only to get the same error message.

Anyone have any idea how to use this stupid app and download all of my content? I almost want to switch platforms and away from DJI their app is so terrible.

iPhone XS, iOS 12

Posted on Jul 22, 2019 5:05 PM

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Answer 1

Jul 22, 2019 6:35 PM in response to johnnyscience

If iTunes doesn't recognize your iPhone, iPad, or iPod

If you connect your device to your computer with a USB cable and iTunes doesn't recognize your iPhone, iPad, or iPod, get help.

When iTunes on your computer doesn't recognize your connected device, you might see an unknown error or a "0xE" error. If you do, follow these steps and try to connect your device again after each step:

Make sure that your iOS device is unlocked and on the Home screen.
Make sure that you have the latest version of iTunes that works with your computer.
Check that you have the latest software on your Mac or Windows PC.
Make sure that your device is turned on.
If you see a Trust this Computer alert, unlock your device and tap Trust.
Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.*
Restart your computer and iPhone, iPad, or iPod.
Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support.

For more help, follow the steps below for your Mac or Windows PC.

If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

https://support.apple.com/en-us/HT204095

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I can't seem to download videos from DJI Go app

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