MacBook Pro not sending signal to Dell monitor via Belkin docking station

Hi,


I am trying to plug 2 Dell monitors on my laptop, but I have only 2 USB-C plugs available and other devices to use.


I'm using a Belkin Docking station and I use 1 of my USB-C ports for it.

My other USB-C port can be used for one of my monitors.


Then, I try to connect the other monitor but it fails to catch any signal from my Mac.


I have tried with USB-C and Display port. If I plug the USB-C directly on the Mac, it works.

But through a docking station I get the following message: "scanning for signal" then "no usb Type-C signal from your device".


I have 2 monitors, both work fine if I plug them individually or simultaneously on the laptop. both work fine individually and the other has the same issue if I try to connect it via the docking station.


I have also tried switching cables, etc.

Is it a known issue? It just does not work via a docking station? Should I get a USB-C hub to connect both my monitors on the same USB-C port on the Mac instead of going through the docking station?


Thank you.

Thierry.

MacBook Pro 13", macOS 10.13

Posted on Jul 24, 2019 10:44 AM

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14 replies

Jul 24, 2019 10:55 AM in response to YoshiGreen

USB-C/ThunderBolt-3 signals for a display are generally NOT passed through a dock, except to a Thunderbolt Display. You usually have to fall back to one of the other display ports provided by the dock.


Your situation is complex. If you would like to examine this in detail, Readers would need the exact make&model of each device, and which displays adapters and cables you are using.

Jul 24, 2019 11:31 AM in response to YoshiGreen

One thing I see right away -- the Dell display has a DisplayPort IN and a DisplayPort OUT. You must be certain to plug into the correct one, to get the signal IN to the display. The second DisplayPort will have Drivers, not Receivers, and can not possibly accept the signal coming from the computer.


It does not explicitly say that the display's USB-C port is available as an input. In most cases these are USB-C Outputs with Charging capability.


That DsiplayPort-DisplayPort cable would probably have to come from the DisplayPort OUT of the Dock.

Jul 25, 2019 8:55 AM in response to YoshiGreen

To get a Mac display to become active, you need the Mac to query the display, and the display to answer with its name and capabilities. Otherwise, the display will not be shown as present, and no data will be sent to the display.

 

This query is only sent at certain times:

• at startup

• at wake from sleep

• at insertion of the Mac-end of the display-cable, provided everything on that cable is ready-to-go

• on invoking Option-(Detect Display) button in Displays preferences

 

so try doing some of those things and see if the display comes alive.


Modern Displays with multiple ports are sometimes busy scanning the other ports, looking for an input, and miss the query from the Mac. They need to pay attention to the port you are actually using, or they will miss the query.


Some displays have On-Screen Display settings that can be used to tell the display a computer is attached on a certain port, or a certain port should be highest priority. Changing those may make your display more responsive.


Some displays include their own private "sleep" settings for the display alone. This can allow the display to enter its own sleep mode, on top of the Mac's not sending it data. A display that is sleeping on its own cannot respond to the Mac's query, and will stay dark.

Jul 24, 2019 11:45 AM in response to Grant Bennet-Alder

In order to use the USB-C port on the display as an input, the signal MAY have to come directly from the computer.


The Apple ThunderBolt-3 to ThunderBolt-2 adapter, for example, does not provide a usable display signal (except direct ThunderBolt) of any type. If you want a direct display signal, it must be created at the computer port.


One of the horrible problems is that "USB-C" is the name of the connector, ONLY. There are several different things that might be carried by the many varieties of cables with USB-C connectors on each end. The classic counter-example is the Mac charging cable, which has only charging conductors, and reluctantly, USB-2 [suitable for keyboards] (because USB-2 is required to negotiate higher charging rates and voltages).

Jul 25, 2019 8:25 AM in response to YoshiGreen

Your Dell displays can provide charging power for your MacBook Pro when connected directly to a USB-C port. So plug one display in there.


Plug the second into the DisplayPort on the Belkin Dock.


Any more ports you need can be found on your Belkin Dock. You should not need a USB-C port on the computer free.


If you travel, use the supplied power adapter instead of a dell display to provide power.

Jul 24, 2019 11:01 AM in response to Grant Bennet-Alder

Thank you for the very fast answer.


The monitors are both Dell 24 - P2419HC

The Belkin Docking station is a Thunderbolt 3 Express Dock HD F4U095

The Mac is a MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports) running High Sierra 10.13.4


Please, note that I have tried with a display port cable plugged from one of my monitors to the docking station and it does not work either.


Thank you.

Thierry.

Jul 24, 2019 12:09 PM in response to Grant Bennet-Alder

Ah, it is actually not working the way I expected it to.

Plugging one monitor to another via display ports only seem to work with the same display (both screens display exactly the same thing).

I have tried again to plug one or the other hdmi port from one of my monitors to the docking station and it did not work. With one port, it simply does not have any reaction and with the other, it says "scanning for signal" and then "no DP cable".


I solved this issue too fast. I will open a new one.

Jul 25, 2019 7:14 AM in response to Grant Bennet-Alder

Thanks, but it's already off.

The problem is I see the exact same thing as your screenshot, even thought I have 3 screens, two of them being cloned because they are linked with a DP cable. My Mac just does not seem to know there is a third screen. It looks like the first screen just replicates the display to the other one. So there is no option on the Mac, since it does not detect a third screen.


That's why I have reopened the issue. I think linking two screens together is not the proper solution to my problem.


I suspect the only solution would be to get a USB-C hub so I can plug both screens to my Mac without going through the docking station.


Thierry.

Jul 25, 2019 8:46 AM in response to Grant Bennet-Alder

Both external monitors have their individual source of power.

So does the docking station.

I did not plug any power to the MacBook Pro.


If I plug a DP cable on my external monitor and on my docking station, I get the following response: "no DP cable" (I have tried both DP ports on the external monitors, one of them results in the message being displayed on the external monitor and the other simply does not do anything).

If I plug a USB-C cable on my external monitor and on my docking station, I get the following response: "no usb Type-C signal from your device"

If I plug a USB-C cable on my external monitor and on my MacBook Pro, it works.

If I plug a DP cable on my external monitor and on my other external monitor and then plug a USB-C cable to one of the external monitor and on my MabBook Pro, both external monitors work but display exactly the same thing (which is different from what the monitor on my MacBook Pro displays, only the two external monitors display the same thing).


Did I misunderstand anything from your reply? I have a feeling I'm missing something.


Thank you.

Thierry.

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MacBook Pro not sending signal to Dell monitor via Belkin docking station

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