You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

icloud id on an previously used ipod

I got this ipod touch from a goodwill as-is store. It didn't work so I purchased a battery for it and now it works & holds a charge. But now I can't use it because previous owner didn't erase their info from it and I don't know who they are so I can't ask them to remove device from their account. What do I do???

iPod Touch (3rd Gen)

Posted on Jul 28, 2019 8:54 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 28, 2019 11:51 PM

Only the person whose account it's locked to can potentially remove it from their account, Apple won't help as it's a second-hand device. Take it back for a refund.

1 reply

icloud id on an previously used ipod

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.