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icloud id on an previously used ipod

I got this ipod touch from a goodwill as-is store. It didn't work so I purchased a battery for it and now it works & holds a charge. But now I can't use it because previous owner didn't erase their info from it and I don't know who they are so I can't ask them to remove device from their account. What do I do???

iPod Touch (3rd Gen)

Posted on Jul 28, 2019 8:54 PM

Best reply

King_Penguin

Level 10

334,156 points

Posted on Jul 28, 2019 11:51 PM

Only the person whose account it's locked to can potentially remove it from their account, Apple won't help as it's a second-hand device. Take it back for a refund.

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icloud id on an previously used ipod

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