old apple id keeps popping up on itunes

old apple id keeps popping up on itunes. when i click on account the the old apple id is showing. then i click on "view my account" there is a pop up with old id to sign in. but behind that the correct id is showing as logged in.

iPhone X

Posted on Jul 31, 2019 4:13 AM

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Posted on Aug 2, 2019 3:04 AM

See What to do after you change your Apple ID or password - Apple Support, and see if there are any steps that you've missed out. See Hide and unhide music, movies, TV shows, audiobooks, and books - Apple Support to make sure that there are no hidden purchases that you want to access. See Redownload apps, music, movies, TV shows, and books from the App Store, iTunes Store, and Apple Books - Apple Support for steps to redownload your content. As long as the past purchases show in your account you should be able to delete current copies that are linked to the old email address, then replace with a fresh download.


tt2

3 replies
Question marked as Top-ranking reply

Aug 2, 2019 3:04 AM in response to netteamusa

See What to do after you change your Apple ID or password - Apple Support, and see if there are any steps that you've missed out. See Hide and unhide music, movies, TV shows, audiobooks, and books - Apple Support to make sure that there are no hidden purchases that you want to access. See Redownload apps, music, movies, TV shows, and books from the App Store, iTunes Store, and Apple Books - Apple Support for steps to redownload your content. As long as the past purchases show in your account you should be able to delete current copies that are linked to the old email address, then replace with a fresh download.


tt2

Jul 31, 2019 11:59 AM in response to turingtest2

Your old Apple ID, someone else's, or and old email address that you've now changed on your current Apple ID?


When does this ID pop up, e.g. when you try to sync or play certain content?


Either authorise the computer for the account if it is yours (i do this), or remove the content from the library.


If you've changed the email address associated with your Apple ID you may need to delete old copies of protected content and redownload. (How do i do that? you use to could update the apps and the ones that would not update were the ones with an old ID)


thanks for the post


Jul 31, 2019 11:48 AM in response to netteamusa

Your old Apple ID, someone else's, or and old email address that you've now changed on your current Apple ID? When does this ID pop up, e.g. when you try to sync or play certain content? Either authorise the computer for the account if it is yours, or remove the content from the library. If you've changed the email address associated with your Apple ID you may need to delete old copies of protected content and redownload.


tt2

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old apple id keeps popping up on itunes

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