DVD player won't open or play movie when DVD inserted in USB Superdirve

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Level 1

11 points

DVD player won't open or play movie when DVD inserted in USB Superdirve

I have an iMac updated to macOS Mojove 10.14.6 and a USB connected DVD Superdrive. When I put a DVD in, nothing happens. The DVD player doen't open and no movie plays. I can't eject the DVD by normal means. The computer acts like it is busy and nothing (like system preferences) can be opened. Unable to shut down except by the button on the back. The only way I can get the DVD out is to hold the eject button while the computer starts again. Then everything is retruned to normal. This happens repeatedly with burned and none burned DVDs. I bought a new Superdirve (delivered today) thinking it was a problem with my original Superdrive, but the same problem persists.

Posted on Aug 1, 2019 3:55 PM

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Answer 1

Best reply

den.thed

Level 9

78,592 points

Aug 3, 2019 1:14 PM in response to jonnywink

go to > Insert CDs and DVDs into Mac - Apple Support

and follow the steps in the "Choose what happens when you insert a CD or DVD" section.

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Answer 2

MichelPM

Level 10

81,068 points

Aug 1, 2019 6:27 PM in response to jonnywink

There is a known issue with external optical drives and macOS Mojave.

I know there is some sort of fix or firmware update for this, but my very old iMac cannot run Mojave, so I cannot tell you how, exactly, to fix this.

Perhaps someone with more knowledge about this optical drive issue and Mojave will see this thread post and offer some help.

I know there was a fix or workaround for this issue.

Hope this gets resolved for you.

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Answer 3

QuickPost

Level 10

103,335 points

Aug 1, 2019 5:07 PM in response to jonnywink

Hello,

It sounds like your SuperDrive is no longer functional. You will need to try a replacement.

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Answer 4

jonnywink Author

Level 1

11 points

Aug 3, 2019 12:36 PM in response to QuickPost

After the first Superdrive "failed", I purchased a new one from Apple and had the same problem. But thanks for the advise anyway. Normally this would have been a great answer. Thank you.

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