You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

When phone is held to ear/face, it keeps accidentally hitting number keys or FaceTime

Anyone having keyboard sensitivity after updating to 12.4. When phone is held to ear/face... it keeps beeping (accidently hitting number keys) or hits facetime.


[Re-Titled by Moderator]

iPhone X

Posted on Aug 6, 2019 1:47 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 6, 2019 3:35 PM

Thr proximity sensor should turn off the screen before it touches your face.

if it does turn the screen off near your face but not quick enough, try taking more time over moving it to your face. Touch your ear first by angling the top towards your face.

If the screen does not turn off at all it’s possible the proximity sensor is not kicking in.

It may well need looking at in an Apple store. You will have to back it up if it goes  into Apple repair shop so why not try a back up and restore in iTunes first and see if it fixes it.

Restoring via iTunes will repair the iOS software on your iPhone.


How to back up your iPhone, iPad, and iPod touch - Apple Support


After backing up, restore via iTunes to repair the iOS software. You should test by setting it up as “new” after restoring:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support


If it seems to work OK after setting up as a new iPhone, restore your backup and test again:

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


1 reply
Question marked as Top-ranking reply

Aug 6, 2019 3:35 PM in response to HowCome123

Thr proximity sensor should turn off the screen before it touches your face.

if it does turn the screen off near your face but not quick enough, try taking more time over moving it to your face. Touch your ear first by angling the top towards your face.

If the screen does not turn off at all it’s possible the proximity sensor is not kicking in.

It may well need looking at in an Apple store. You will have to back it up if it goes  into Apple repair shop so why not try a back up and restore in iTunes first and see if it fixes it.

Restoring via iTunes will repair the iOS software on your iPhone.


How to back up your iPhone, iPad, and iPod touch - Apple Support


After backing up, restore via iTunes to repair the iOS software. You should test by setting it up as “new” after restoring:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support


If it seems to work OK after setting up as a new iPhone, restore your backup and test again:

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


When phone is held to ear/face, it keeps accidentally hitting number keys or FaceTime

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.