Why does the supplied type C, charging cable, feel sticky, powdery and leaves white residue on my hands?

Hi,


Just bought a brand new MacBook 12-inch, 2018 in a sealed box ( MNYG2ZP/A) on 06th August 2019, from an official reseller.

Why is the supplied type C, charging cable, feels sticky, powdery and leaves white residue on my hands upon touching. Running it on my bla ck t-shirt also leaves a visible white line on it.

Upon returning it to the reseller, on 07th August 2019, I was told that it is normal and I‘m the first person, ever to complain about a cable being sticky and powdery.

After insisting that is not normal, they reluctantly gave me a new similar cable as a replacement but the problem persist, and was finally told that, there must be a reason for it to be the way it is, without elaborating further.

As a last resort they agree to have it sent to an Apple authorised repairer for verification.

Today, 09th August 2019, I received an official report from the repair centre that they are not able to replicate the problem and concluded that there’s nothing wrong with my cable and returned it to the reseller for me to collect it back.

Upon ‘Googling’ I realised that there’ve been numerous postings with similar grievances since 2015..... are the people in the community still having similar problems in 2019?

......or they had long given up and bought, an ‘Anker cable’ , and forget about it.


*( ...never had similar issues with my MagSafe 45W cables even after 9 years )


Thank you.

[Re-Titled by Moderator]

iPhone XS

Posted on Aug 9, 2019 2:14 AM

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12 replies

Aug 13, 2019 11:36 AM in response to ufadzil

Given power cables sometimes have a history of need to be cleaned on occasion,

seems to me that you could try one of the methods (re: non-corrosive damp wipe

only on cable insulation) to include product such as armor-all that leaves protective

film on surface, after cleaning. This may be a final finish to a cleaning effort.


Even outdoor extension cords get messy stuff on them; just avoid industrial cures

to clear a surface condition. One of the organic orange cleaners may do. I've cleaned

many different products, including vintage film camera gear and computers, so do

have several ideas that could be workable; and not void warranty or melt the cable.


Or wear an apron whilst using the MacBook, to avoid the oxidized chalk-effect! 😜🌩🙃

Aug 10, 2019 8:58 AM in response to ufadzil

Again, there is no such thing as a 2018 MacBook. You may have purchased it in 2018, or even earlier this year (Apple no longer sells them), but it is still a 2017 model. Regardless, my concern is that you may not have purchased a genuine Apple product and why I provided you with what the box that it would come in look like.


Inside the sealed box you should have also found a power adapter and a single USB-C cable. That cable should not show any signs of corrosion or damage. Regardless, unlike you, I have never come across anyone, including myself, with cables that Apple provided with their new devices that had these issues that you describe.

Aug 10, 2019 11:09 AM in response to ufadzil

Great, then any accessories would be covered with that AppleCare+ plan as well. I'm not sure why you are getting cables that appear to be defective. Not sure what else I can help you with on this matter. Be sure to give Apple an opportunity to make this right if you are not satisfied. Even raising it up the Apple management chain, if needed. Good luck!

Aug 9, 2019 8:54 AM in response to ufadzil

Maybe because Apple does not sell a 2018 MacBook 12" model. They did; however, sell a 2017 model with Model Identifier: MacBook10,1 and Model Number: A1534. It would come in a box with a side image of the MacBook on the cover, an Apple logo on both end sides, and the word "MacBook" on the other sides. It would also have a number of identifying labels on the bottom which would include the notebook's model and serial number. Is this what you got?

Aug 13, 2019 5:19 PM in response to HWTech

I would do the same to any old cables, but for a new cable, out of the box, from Apple?

It is disappointing to say the least.

Anyway, thanks for your feedback.


p.s. To the moderator, thanks for changing the tittle of my question.

I’m quite new to this forum, in future, I’ll be more specific with my queries and post questions straight to the point.



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Why does the supplied type C, charging cable, feel sticky, powdery and leaves white residue on my hands?

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