You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
I made 7+ attempts to resolve the error (53) issue following the solution provided on the Apple support page. Each time, regardless of using restore or update functions, I get half way through the progress line and it freezes, saying the phone cannot be restored and gives unknown error (53). Prior to the issue, I backed up my phone and updated iOS software, per Apple instructions. The phone is completely frozen currently.
iPhone 6s
If you see error 53 when you update or restore your iPhone or iPad
Learn about error 53 and what to do if you see it in iTunes.
About error 53
After you try to update or restore your iOS device in iTunes on your Mac or PC, you might see error 53 in iTunes. Error 53 appears when a device fails a security test. This test was designed to check whether Touch ID works properly before the device leaves the factory, and wasn’t intended to affect customers.
For anyone who experienced error 53, Apple released an update in iOS 9.3 to allow you to successfully restore your device using iTunes on your Mac or PC. Use the steps in this article to restore and recover your device. If you believe that you paid for an out-of-warranty device replacement based on an error 53 issue, contact Apple Support to ask about reimbursement.
What you should do
If Touch ID on your device didn't work before you saw error 53, the feature still won't work after you update or restore your device. Contact Apple Support to ask about service options for Touch ID.
If you continue seeing error 53, contact Apple Support.
If you see error 53 when you update or restore your iPhone or iPad ...
If you see error 53 when you update or restore your iPhone or iPad
Learn about error 53 and what to do if you see it in iTunes.
About error 53
After you try to update or restore your iOS device in iTunes on your Mac or PC, you might see error 53 in iTunes. Error 53 appears when a device fails a security test. This test was designed to check whether Touch ID works properly before the device leaves the factory, and wasn’t intended to affect customers.
For anyone who experienced error 53, Apple released an update in iOS 9.3 to allow you to successfully restore your device using iTunes on your Mac or PC. Use the steps in this article to restore and recover your device. If you believe that you paid for an out-of-warranty device replacement based on an error 53 issue, contact Apple Support to ask about reimbursement.
What you should do
If Touch ID on your device didn't work before you saw error 53, the feature still won't work after you update or restore your device. Contact Apple Support to ask about service options for Touch ID.
If you continue seeing error 53, contact Apple Support.
If you see error 53 when you update or restore your iPhone or iPad ...
It's a hardware problem. Make an appointment at the genius bar of your local Apple store.
on
Unknown Error (53)
