If Zoom is crashing your Mac

Hi everyone,


I recently updated my 2019 Macbook Pro to 10.14.6 and since then every time I use my video camera (FaceTime, MS Teams, Zoom, etct) the OS crashes or just the machine hangs.

I even re-installed macOS twice and the issue now continues! My first macOS reinstall I used Time Machine to recover apps and my files - that didn't work. The second macOS reinstall I didn't use Time Machine, my laptop crashed within an hour of using FaceTime or any app that uses the video camera.

I even reset SMC and this didn't help either.


I'm considering bringing my laptop to the Apple Store and have them replace it - the laptop is not even two months old.


Any suggestions?



[Re-Titled by Moderator]

Posted on Aug 9, 2019 9:41 AM

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Posted on Aug 28, 2019 8:42 AM

I contacted Apple support regarding this issue. They told me to reboot in recovery mode and reinstall Mojave (https://support.apple.com/en-us/HT201314). Conveniently, the reinstall does not mess with user files or applications.


After reinstalling Mojave I had a couple of 30'-long FaceTime video calls without any problems.

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242 replies

Oct 24, 2019 3:45 PM in response to filipfromauckland

What is the solution? I’m going out of my mind. $3,500 brand new Mac purchased specifically to use zoom and crashed on my 4 client zooms. It’s been back twice. They cleared it. I lost everything (my error back up). And again they blame zoom. All apple can tell me is to buy a new Camera to attach on the laptop which will be more comparable with zoom. I know don’t use my laptop for clients as I am not confident it won’t crash. How pathetic is that for Apple $3,500 laptop. What do the rest of you do? Have you purchased another camera to attach onto your laptop and that worked?


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If Zoom is crashing your Mac

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