If Zoom is crashing your Mac

Well, this is not helpful for the rest of us. Are you saying a brand new computer needs to be erased for this problem? Could you be more clear on what the problem is, 153 people here are experiencing the same thing, my laptop restarts in the middle of meetings.

Hope to get answers on what to do.

Thorbjorg Helga

I've been having this issue since July... I'm not sure what the problem is but it's been happening with Facetime and Messenger Video Call. Discord works just fine for me. This is definitely a software issue. I've been through this with apple support about 4 times and none of the things I tried helped at all.

I installed 14.6 and then started a zoom meeting with camera. The system didn't crash. I'm not saying it's fixed, but my initial mini-test appears promising. Will update this thread when I have call to test it more extensively.

I am having exact same issue. First I thought it crashes only when using facetime. but it crashes while using anything which interacts with camera. sadly this started exactly on the day I had last day of my warranty. now I am stuck hoping new software update would fix it.

All of them had dual cards setup. Great hint, I'll try to disable one of them and we will see.

Support informed, but they ignored crash logs, the problem and steps to reproduce. Will visit them soon again, then will escalate.

I am having the same issue. Happens on FaceTime, Skype, and Zoom. Only in Mojave. Computer hangs, fans rush immediately when the computer is turned off. Seems to happen at random.

Specs:

MacOS Mojave 10.14.6

MacBook Pro (15-inch, 2018)

Processor 2.6 GHz Intel Core i7

Memory 16 GB 2400 MHz DDR4

Startup Disk Macintosh HD

Graphics Intel UHD Graphics 630 1536 MB

Several colleagues of mine are experiencing this issue as well. Apple's lack of ownership is very disappointing here, it would be nice if we could get confirmation that the issue will not be present in Catalina and/or will be addressed in an update to Mojave

I have also been experiencing these same issues, in particular with FaceTime. Disappointing that Apple continues to blame 3rd party software. I am ok with their being a bug but to ignore the trend is not what I expect from Apple.

I’m having the same issue. I thought I was the only one. I formatted my MBP 2017 and it is the same issue when camera is in used. It crashes and restart and giving an error. I’m posting a screenshot of the error

are you guys getting the same error after it restart by itself?

I have the same problem with Mojave 10.14.6 (18G95)

Model Name: MacBook Pro

  Model Identifier: MacBookPro15,1

  Processor Name: Intel Core i9

  Processor Speed: 2.3 GHz

  Number of Processors: 1

  Total Number of Cores: 8

  L2 Cache (per Core): 256 KB

  L3 Cache: 16 MB

  Hyper-Threading Technology: Enabled

  Memory: 16 GB

Every time I use the camera (with facetime or messenger web) the laptop freezes and I have to hard reset it. I factory reset it a couple of time and it's always the same problem. And yes the fan starts spinning fast!

Same here. I thought it was b/c I migrated. And the migration actually went perfect , until crashes on Skype and Google meeting.

Then wasted a whole day with clean install. First time I use Skype - crash,

Was not able to force quit open apps when the computer froze or do anything to recover ... except to push and hold the power switch to shut the machine off. (Didn't try pulling out the cord because the battery was full).

macOS Mojave Version 10.14.6

MacBook Pro (Retina, 15-inch, Mid 2015)

Processor 2.8 GHz Intel Core i7

Memory 16 GB 1600 MHz DDR3

Graphics AMD Radeon R9 M370X 2 GB

Intel Iris Pro 1536 MB

Number of Processors: 1

Total Number of Cores: 4

L2 Cache (per Core): 256 KB

L3 Cache: 6 MB

Hyper-Threading Technology: Enabled

Memory: 16 GB

Boot ROM Version: 194.0.0.0.0

SMC Version (system): 2.30f2

APFS Volume:

Available: 48.83 GB (48,830,033,920 bytes)

Capacity: 1 TB (1,000,345,825,280 bytes)

Mount Point: /Volumes/APFS Volume

File System: APFS

Writable: Yes

Ignore Ownership: No

BSD Name: disk1s5

Physical Drive:

Device Name: APPLE SSD SM1024G

Media Name: AppleAPFSMedia

Medium Type: SSD

Protocol: PCI

Internal: Yes

Partition Map Type: Unknown

S.M.A.R.T. Status: Verified

This situation happened to me also.

Go through @edgonz305 's repair experience, similarly, my company's hardware support also said which belongs to "third party" issue.

But based on so many reporters encountered the same issue under different scenarios, I DO believe that there has much possibility to system issue.

In another post, you can see the detail analysis and report. Hope apple technical support can take high focus on it.

The issue also confused me a long time, even crashed within 1 min and 19 seconds video which not allow to happen, especially in apple product.

I've spent a million bucks in machinery and 35 years of programming and promotional to build of a medical app during the last 35 years. Becoming increasingly upset with Apple repeatedly breaking the operating system and apps going forward, and corrupting all developer's work just to sell more business models and aspects of their gadgets. Recent put our app on Android as a result of stuff like I just experienced with 10.14.6. An evangelist NO more.