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Level 1

67 points

If Zoom is crashing your Mac

Hi everyone,

I recently updated my 2019 Macbook Pro to 10.14.6 and since then every time I use my video camera (FaceTime, MS Teams, Zoom, etct) the OS crashes or just the machine hangs.

I even re-installed macOS twice and the issue now continues! My first macOS reinstall I used Time Machine to recover apps and my files - that didn't work. The second macOS reinstall I didn't use Time Machine, my laptop crashed within an hour of using FaceTime or any app that uses the video camera.

I even reset SMC and this didn't help either.

I'm considering bringing my laptop to the Apple Store and have them replace it - the laptop is not even two months old.

Any suggestions?

[Re-Titled by Moderator]

Posted on Aug 9, 2019 9:41 AM

Best reply

edgonz305 Author

Level 1

67 points

Posted on Aug 13, 2019 11:39 AM

Well, I took my laptop to my closest Apple Store and let me tell you that I'm somewhat disappointed.

First, they were quick to blame a 'third party' application when there were no applications loaded on my laptop as I left it as a 'clean' install with no apps other than whatever is bundled from Apple. On their technical forums (as they refuse to look at these or read these notes as I politely asked them to) there's no mention of issues reported other than Skype and the camera after update 10.14.6 - so they kept insisting that the issue was Skype! I told them there is no Skype app installed!

Second, this is a month old laptop with Apple Care and after two complete MacOS re-install they're not allowed to replace the laptop as it may be a software issue. Finally they stopped chanting 'third party' application issue. The store manager was pleasant to speak to but when I was dealing with the floor technician I believe he took offense on how knowledgeable I was and I wasn't buying his bs comments and explanations. I also challenged him on several of his comments and he seemed to get annoyed at that.

Finally the laptop crashed after 15 minutes of FaceTime use!

They're keeping the laptop for repairs and will keep it for at least a week.

I guess I have to follow the same mantra I used to follow with Windows updates - wait at least two months before upgrading.

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If Zoom is crashing your Mac

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