If Zoom is crashing your Mac

thanks, i will

Did it solve the issue after you update?

If updating your Mac to 18G1012 doesn’t fix your issue then, you’ve got bigger issues that are not at all related to this post

Hello

I am having this issue as well. I just purchased the latest macbook pro. I used Slack and Zoom often to share my webcam on client calls. No problems on the 2016 macbook. The new macbook will crash within 2 minutes of sharing webcam on any app. I have uninstalled and reinstalled Zoom and the issue persists. The issue will not trigger until my webcam is shared.

When it crashes, it is the same consistent behavior every time. The computer will freeze and within a few seconds power down and restart.

This is definitely a problem that Apple needs to be looking into. I can assure you it is not related to the third party apps.

Thank you.

I'm having this issue as well since updating to 10.14.6.

I live in Israel and sent the MBP to Apple's official lab which found nothing wrong with my laptop and decided that

probably Skype and Zoom are not "fully compatible" with the OS.

Also happens on another new MBP of a colleague.

Very frustrating to have calls with clients suddenly dropping and having to use my iPhone instead for a business call.

I have the same problem.

I got 2018 15" MacBook Pro with Mojave 10.14.6, and every time I use a video calling app (Skype, FaceTime, GoToMeeting), my laptop ends up crashing. Usually it happens when a video call is longer than an hour, but few times it happened to me after around 30 minutes. I hope that Apple will address it swiftly.

The consistent work-around solution is to use an external USB camera. With such, no problem using Zoom or any other video conference app. Using the MacBook camera invariably causes the crash. Apple has not provided a fix for this. I suspect they're focused on getting Catalina out.

Same thing on my computer, I was so happy with the last OS realease, but I wanted to install the new update trusting on Apple as always, now when im watching youtube (and nothing else) it freezes without any error message or anything...the cursos dissapears...the screen freeze and it keeps hanging till always...its annyoing to have a working computer and then aftern an udpate a trashcan...that you can't trust any work since it gets stuck any time without warnings

Are all/any of these laptops 15'' with external graphics, by any chance?

In any case, it would be most useful to contact support and let them know. The more data points they have, the more likely it is that they will do something about it... and find the root of the problem. I haven't seen any official response acknowledging the problem in this thread.

This only affects newer MacBook Pro’s with the T2 chip. The best fix without actually installing Catalina is to follow the steps to install the beta on a flash drive or external hard drive. During the install process updated firmware is installed that fixes the issue.

We had the same issue and this is what worked for us.

Disable automatic switching. This can be done from the following location:

System Preferences > Energy Saver > Automatic graphics switching.

Replying to add that macOS Mojave 10.14.6 was released on/around July 22, 2019. The original post of this thread, started by @edgonz305, was posted on Aug 9, 2019.

More data

Same with MBP 2012, so it's definitely software update.

Issue reproduced with Skype, Facetime and Zoom.

I don't have a dual card setup. But I can't use the internal camera any more.

A second supplemental update has FINALLY been released and should address this issue.

https://forums.macrumors.com/threads/apple-releases-macos-mojave-10-14-6-supplemental-update-2.2201865/