If Zoom is crashing your Mac

I have this issue too. All side effects of the horrible software engineering pattern called Agile. Modus operandi of Agile, release half baked items and allow people to fight on discussions forums. Crap.

But I face this issue frequently when I use video chat in Microsoft Teams. I have the following configurations

Hardware Overview:

  Model Name: MacBook Pro

  Model Identifier: MacBookPro15,1

  Processor Name: Intel Core i7

  Processor Speed: 2.6 GHz

  Number of Processors: 1

  Total Number of Cores: 6

  L2 Cache (per Core): 256 KB

  L3 Cache: 9 MB

  Hyper-Threading Technology: Enabled

  Memory: 16 GB

  Boot ROM Version: 220.270.99.0.0 (iBridge: 16.16.6568.0.0,0)

I have already raised an issue in the tech community support team of MS Teams. Now it looks like this is an issue with Mac.

Please help me resolve this issue.

Same issue - Skype/FT/Hangouts/Zoom - right after the update to Mojave 10.14.6

2018 MBP- 15in 2

2.2 GHz Intel core i7

16 GB 2400 DDR4

Radeon Pro 555x 4GB

Intel UHD Graphics 630 1536 MB

Would be nice to have this resolved as quickly as possible as the majority of my daily meetings are via one of the various 3rd party applications which utilizes Video.

Thanks for your assistance!

Update: It seems that enabling the camera (photobooth, facetime without a call active) is not problematic. It's purely when streaming video from any source (Zoom, Skype, Facetime, etc).

Other things to consider that maybe we can corroborate on this thread:

Active on my machine (relative to colleagues who have the same machine with different software):

• Adobe CC
• Bluetooth connection to apple keyboard and mouse
• Google Chrome almost always open on the machine

I have the same problem. Crash happens with Zoom and Skype. My machine is a 15" MacBook Pro (2018) with Mojave 10.14.6 (18G87). Software update says I'm up to date.

I'm not sure when I updated to 10.4.6 but the crashing is new. No other aspect of my configuration or workflow has changed.

Hi Edgonz305,

It's not clear to me how your MacBook Pro story ended. After you brought your computer to the Apple Store and they kept it in for repairs, what happened? Did they actually identify a hardware problem and repair it? Now your MacBook Pro works properly and you have no more crashes when your webcam streams video?

Thanks.

It worked fine the first time I tried it after I installed the new update, but then I decided to reboot and try again, and it crashed the laptop again, just as before. arrgggg

No, wait, not JUST as before, it seems to be about 5 minutes to crash now, not 1-2 minutes. I suppose that's better...

I don't know what they fixed with that latest 10.14.6 Supplemental update, but it's definitely not the camera & kernel panic issue. My MBP (2019, 15'' base model) experienced yet another kernel panic during a FaceTime video call. Same story: the computer suddenly froze during the call. About 10-15 seconds later, the fans started spinning fast for a couple of seconds and immediately after the MBP restarted.

So I would like to know why they released a 1.25GB supplemental update that did NOT fix this issue. Its putting millions of dollars of their “pro” equipment in a holding pattern and honestly is 100% unacceptable that its been almost a month now since their update broke this. Can anyone get through to Apples engineers for an update?

If someone tells me the solution is to reinstall Mojave from recovery mode and I have to do that on 50+ machines that are all across the country I will go ape ****. That is a 100% unacceptable solution from Apple and hopefully its just one option for the immediate need but there has to be a solution coming in a software update.

Already reinstalled, doesn’t help it at all.

People forget this problem occurs at a random time when using the camera. It not always crashes on sight. Thus they believe it’s solved at first, but then...disappointment

I am using Zoom.us and it kept crashing when I used the app. I am about to try using it just from the web browser. Has anyone used that?

Also do you know if you use the Zoom.us app and an external camera if it will crash also?

After upgrading to macOS 10.14.6 my Macbook Pro consistently crashes during zoom video meetings.

  Model Name: MacBook Pro

  Model Identifier: MacBookPro15,1

  Processor Name: Intel Core i7

  Processor Speed: 2.2 GHz

  Number of Processors: 1

  Total Number of Cores: 6

  Hyper-Threading Technology: Enabled

  Memory: 16 GB

Zoom and other video chat applications started to consistently crash for me last week (around 8/20/2019).

Model Name: MacBook Pro

Model Identifier: MacBookPro15,1

Processor Name: Intel Core i9

Processor Speed: 2.9 GHz

Number of Processors: 1

Total Number of Cores: 6

L2 Cache (per Core): 256 KB

L3 Cache: 12 MB

Hyper-Threading Technology: Enabled

Memory: 32 GB

Boot ROM Version: 220.270.99.0.0 (iBridge: 16.16.6568.0.0,0)

I am having the same issue. The system locks up using video applications. I have had the issue occur using Facetime, Zoom, Google Meeting (Hangout) and, most recently (in the middle of a demo to Japanese prospects), Skype.

This has been a very helpful thread. Thank you to all who have posted their experiences with the MacBook video crashing. I have been having the same symptoms since installing 10.14.6. Will do some experimenting--but reading through the thread has been enlightening.