If Zoom is crashing your Mac

What is your mac model?

I ask because it seems this issue affects recent models. That may help narrow it down.

This is most definitely a software issue. Macbook pro was working perfectly before the 10.14.6 update. Exact same issue as OP.

I talked with an Apple Senior Advisor. Here is the solution. https://www.youtube.com/watch?v=-Icp8ljJ_No

Because he wanted to make a Youtube video. If you would read into the issue we all know an external webcam would work. Even so could have just typed it out and move on with your life.

That doesn’t work. I had my hard drive erased at the Genius Bar and a host of NEW problems introduced in the process. Did not solve the Zoom crash issue. Reinstalling Mojave does not fix it.

And also escalate to zoom directly.

Having the same issues as well. Apple please fix and give some input. Here's a cheap fix for anyone who can't wait for the next update: https://www.youtube.com/watch?v=-Icp8ljJ_No

Install Catalina public beta

Quite a few apps were open at the time

Read the previous posts for the solution.

Updating to latest OS solved this issue for me.

Thank you for keeping us posted!

If it is indeed a software issue, as I suspect, there's nothing the Apple Store can do at the moment. We'll have to wait until the bug is fixed by Apple... assuming they are aware of it.

Hi - I also have this issue. It started when I installed 10.14.6 and I saw it freeze my computer using both Zoom and Slack video calls. I have a MacBook Pro 2018 15-inch, 2.2 ghz intel core i7, 16 GB 2400 mhz DDR4, Radeon Pro 55xx 4B, etc.

I will monitor this thread if anyone has recommendations for temporary fix.

I have the same issue. I use Google Hangouts and Microsoft teams predominately and not every-time but always at the worst time my computer's screen will freeze and then the whole computer will crash and turn off. It is ridiculously annoying. It also seems to use a lot of processing capacity as usually the fan is at full blaze.

I have already had to replace my Mac twice for hardware issues. I got the original in Feb 2019. My current one (3rd one) is not a cheap computer but I got it for stability and speed, i am thus far quite disappointed. I would love to find a solution that does not require me taking my computer back again..!

Specs are:

Macbook Pro 15in

2,6ghz i7

16 GB 2400 MHz DDR4

Radeon Pro 560X 4 GB

Intel UHD Graphics 630 1536 MB

Mojave 10.14.6

Same problem here. I have a MacBook Pro (15-inch, 2019), brand new, only 2 months old. Since updating to 10.14.6, I cannot use the camera anymore when conferencing through Google Meet, because the laptop restarts.

I really hope this gets fixed in the next update. I make video calls everyday for work.