If Zoom is crashing your Mac

Same issue. After about 20 minutes using the video camera it freezes, fan spins up and just shuts down. I really thought this was a zoom issue but others are having the same issue with facetime. It looks like the camera is the issue and possibly an energy saving preference issue? Using 2018 MacBook Pro.

This is happening to my Macbook Pro 2018 10.14.6 as well. It only happens when using my laptop camera. When I plug my laptop into my apple monitor and use the camera there I have not crashes. I feel like this was working before a few upgrades ago but I do use my monitor and not the laptop camera much. I'll google how to test me camera and see if anything weird comes up.

I am having the same problem since this update........

I have now found a trend that it is crashing any time i am using video conference on Zoom, Slack or Google Hangout.

Google Hangout is on the chrome browser

Slack is the App

Zoom is the App

I had no problems with this till the update and my computer has crashed during ever conference call - already 4 times today

After todays' update, I do not see this problem. Had an hour of meeting involving several people with Zoom and MS Teams and nothing happened.

Thanks Apple for the quick fix and hope to see that we will not see any more Mac restart while having a video conferencing .

Thank you all for keeping this thread boiling and putting a peer pressure on Apple to bring in a quick fix.

Ah crap, it worked fine for almost two weeks. Now this morning it just crashed again two times after a couple minutes of Skypeing. Called Apple and let them know their stuff is still not working, and they told me that the engineers are still working on this particular issue. Back to using a USB webcam.

Seems this problem has happened to other users after 10.14.6. I also have the same issue. I thought it was some software problem at first because it coincided with when I installed discord that it happened for the first time, but yesterday it happened also on skype 2 minutes after starting the call. I hope the issue is fixed in the new OS as I never had a problem before with videocalling

To answer all of the questions about have you restart after the update....

Yes I have. It is still an issue and as as I said in my previous reply it crash using Zoom, Google Hangout and Slack.

The fix of using a usb camera on a MACBook Pro that is lass than a year old is a sad one... I understand it is a work around. Apple needs to get this fixed.

I have been a long time supporter of Apple and never posted on these forums. Like so many others my house and family have many products currently and through the years.... however; like so many other I am also starting to lose faith in Apple.

Same here.

MBP 2018, crashes in 3-8 minutes.

MBP 2014, crashes in 30-40 minutes.

Visited Apple Care with MBP 2018, laptop was returned with "Can't reproduce the problem". They tried to reproduce it watching YouTube on my laptop and running load tests. Looks like Apple is trying to hide some well-known problem, because in the problem description was specified steps to reproduce - "video conferences or video calls" and list of software used.

I erased laptop and ran the same test on absolutely fresh installation. In my case it failed in 8 minutes.

Tomorrow will visit them again.

We use Zoom for work video conferences and I'm getting freezes and the machine runs hot. Never happened before 10.14.6.

I tried using Turbo Boost Switcher to turn off the Turbo Boost of the CPU, hoping that would reduce the problem, it did not. I'd use my 13" but with the dual core i5, the Zoom app goes to graceful degradation (removal of some features).

If anyone has any ideas, or if that 10.14.6 supplemental solves this, please advise!

I erased laptop, re-installed MacOS and got the issue with FaceTime only, with not a single 3rd party app installed at all.

P.S. But even for Zoom, if 3rd party application ran with user access rights crashes the kernel and affects whole machine, then it's nor "3rd party app problem"

I agree with the disappointment, but I think you're too understanding that Apple would conceivably not solve this in Mojave first. Apple's software quality control has gone further in the dumper in recent years. Where I used to hold off updating my fleet until at least a "x.2" release of a new macOS, I waited until 10.14.5 this time just based on all the issues we had with High Sierra.

It's almost funny that 10.14.5 was mostly fine, and then 10.14.6 threw a bunch of my users into Apple's "road apple" training and de-enhancement protocol.

I'm thinking 10.15 might need to be skipped entirely in my fleet. I already put a policy in the MDM to prevent users from running the installer. Apple's now wasting my time the way Microsoft used to with their crap software.

Oy...

Thanks for posting the link @amartin253

Yes, I wrote up an article last night that goes over the issue and lists the current status along with all workarounds that have been found.

This article is perfect if you need to give a an overview to support if someone is asking for more details.

https://mrmacintosh.com/10-14-6-update-causes-kernel-panic-when-using-facetime-camera/

I will update the article until a fix is released.

I have be programming apps as a developer for Apple for 30+ years.

As they add complexity to their ecosystem they are release more-and-more half-baked stuff.

In the hurry to release their new stuff fast to the public their quality control is breaking .

This round of software releases for iOS and macOS and iPadOS and TVOS (Xcode 11) is very flaky.

Its a blemish on their company in my opinion.

They should be more careful.

There is serious competition lately.

My MBP is also crashing in the same conditions:

MBP (15-inch, 2019), 2.3 GHz Intel Core i9, 16 GB 2400 MHz DDR4

Radeon Pro Vega 16 4 GB, Intel UHD Graphics 630 1536 MB

I am wondering if forcing the use of the Radeon or the Intel graphic card would make a change…