If Zoom is crashing your Mac

There have been several reports that the last 10.14.6 Supplemental Update fixes or at least alleviates the problem.

Some people reported that merely adding a usb webcam (even if still they use the iSight camera for the videoconference) makes the problem go away.

Another workaround is to grab an older mac if you have one lying around - since the problem only affects the newer macs with T2 chips.

I applied the supplemental update yesterday. I had a half hour Google Hangout without issue this morning. Haven't tested with ZOOM or Skype yet. I have a Skype call this evening. Will update afterwards.

For several of us, that update seemed to help until we restarted again. Be sure to do that before getting comfy with the fix.

An external USB webcam plugged in, not even necessarily used for your meeting, also seems to "fix" it.

Pleased that the update solved your camera issues. It very much has not solved the issue for me, nor for others contributing to this conversation. The only way I can prevent my 2018 MacBook Pro from crashing when using video services (Zoom, Skype, etc.) is by using an external USB camera. This in spite of the supplemental update being installed and having restarted several times.

Dear –_--I0O—O0I--_–:

I hope I did not misspell your name. At least I didn't have to pronounce it.

My big question to you is, have you restarted again since installing the update?

Many of us were initially pleased that the supplemental update seemed to solve the problem, but after one or

two restarts, it was back. Please try that and let us know.

THx

I have the same problem too. I'm using Zoom.us.app and after a few minutes, everything on screen freezes for a few seconds, and then it goes black and the fans whirl really fast for a second. Then my computer proceeds to restart. I thought it was the Zoom.us.app, but since other have been having issues with FaceTime, I guess it's beyond Zoom.

I'm also on Mojave 10.14.6. Maybe from now on I'll have to join my business meetings with the camera turned off and see if that helps until Apple fixes the issue.

The consistent work-around solution is to use an external USB camera. With such, no problem using Zoom or any other video conference app. Using the MacBook camera invariably causes the crash. Apple has not provided a fix for this. I suspect they're focused on getting Catalina out.

Ah crap, it worked fine for almost two weeks. Now this morning it just crashed again two times after a couple minutes of Skypeing. Called Apple and let them know their stuff is still not working, and they told me that the engineers are still working on this particular issue. Back to using a USB webcam.

Seems this problem has happened to other users after 10.14.6. I also have the same issue. I thought it was some software problem at first because it coincided with when I installed discord that it happened for the first time, but yesterday it happened also on skype 2 minutes after starting the call. I hope the issue is fixed in the new OS as I never had a problem before with videocalling

To answer all of the questions about have you restart after the update....

Yes I have. It is still an issue and as as I said in my previous reply it crash using Zoom, Google Hangout and Slack.

The fix of using a usb camera on a MACBook Pro that is lass than a year old is a sad one... I understand it is a work around. Apple needs to get this fixed.

I have been a long time supporter of Apple and never posted on these forums. Like so many others my house and family have many products currently and through the years.... however; like so many other I am also starting to lose faith in Apple.

I installed 14.6 and then started a zoom meeting with camera. The system didn't crash. I'm not saying it's fixed, but my initial mini-test appears promising. Will update this thread when I have call to test it more extensively.

I am having exact same issue. First I thought it crashes only when using facetime. but it crashes while using anything which interacts with camera. sadly this started exactly on the day I had last day of my warranty. now I am stuck hoping new software update would fix it.

Same thing on my computer, I was so happy with the last OS realease, but I wanted to install the new update trusting on Apple as always, now when im watching youtube (and nothing else) it freezes without any error message or anything...the cursos dissapears...the screen freeze and it keeps hanging till always...its annyoing to have a working computer and then aftern an udpate a trashcan...that you can't trust any work since it gets stuck any time without warnings

Same here.

MBP 2018, crashes in 3-8 minutes.

MBP 2014, crashes in 30-40 minutes.

Visited Apple Care with MBP 2018, laptop was returned with "Can't reproduce the problem". They tried to reproduce it watching YouTube on my laptop and running load tests. Looks like Apple is trying to hide some well-known problem, because in the problem description was specified steps to reproduce - "video conferences or video calls" and list of software used.

I erased laptop and ran the same test on absolutely fresh installation. In my case it failed in 8 minutes.

Tomorrow will visit them again.

Yep, because I also blamed T2.

I have 2012, 2014 and 2018 models. Issue was reproduced on all of them.

Pre-T2 just have this issue extremely rarely. Actually I observed it one time on 2012 (10 mins) and one time on 2014 (40 mins)

On T2 equipped it was reproduced dozens of times, 1 to 40 minutes usually to crash. But I had a meetings 40 to 90 minutes without crash.

Based on this data and on my analyze of few dozens crash logs, I think that new update introduced some purely probabilistic race condition defect. And T2-enabled MBPs just have much higher probability to enter this state.