If Zoom is crashing your Mac

My income does depend upon Zoom, FaceTime, Skype, etc. and I did order a webcam - also a Logitech C270 a day ago. I'm really happy it is a work around... Thanks!

Not for me... The only thing that has helped, but not solve, is to quit EVERYTHING except the internet and whatever video app I am using...

Catalina public Beta seems to have fixed the issue.

use catalina public beta

https://www.techradar.com/how-to/how-to-download-and-install-macos-1015-catalina-beta-right-now

I noticed something similar (turning off graphics switching). I wondered if it was a coincidence, but I didn't experience any crashes after I'd switched it off. Maybe I've just been lucky.

I am having this exact same issue after updating to 10.14.6. Everything worked perfect before then and it doesn't matter which video service I am using, from FaceTime to Zoom. It always crashes. No external video cam is being used. Just the one built-in to my MacBook Pro 2018.

I am having a same issue on MacBook Pro 2019 after the update to macOS Mojave version 10.14.6 (18G87). Before this update video calls worked perfectly (FaceTime, Hangouts, Zoom, Slack Video Calls)

MacBook Pro (15-inch, 2019)

2.6 GHz Intel Core i7

16 GB 2400 MHz DDR4

Radeon Pro 555X 4 GB

Intel UHD Graphics 630 1536 MB

As soon as camera activates screen freezes and touchpad and keyboard become unresponsive. After a couple of seconds black screen appears and machine restarts itself.

Please help!

Many thanks,

Filip

Good luck! Please do let us know what the verdict is.

I doubt that this is a hardware issue, given the fact that video calls worked flawlessly prior to the 10.14.6 update. There are several articles online about Apple patching a camera-related vulnerability of some app called zoom. It would be nice if the patches for specific apps didn’t affect those of us that use the default apps, i.e. facetime...

I am running into the same problem after upgrading to 10.14.6. It happens whenever I am using the Zoom app with Video. The laptop crashes at random points in time.

This did not happen with 10.14.5 and it started happening right after the upgrade (3 days ago). Definitely a macOS issue.

I am also on a new MacBook Pro. Everything worked well until the update on Friday, August 9th. Now all 3rd party, live streaming services using the video camera freezes and restarts my computer. I use Zoom, FaceTime & Skype with clients as well as I take part in several weekly seminars through Zoom. The last time I used my (very expensive) new MacBook in a seminar, it shut down 4 times in an hour! This is not acceptable, Apple! Luckily, I can connect by phone but it is not ideal at all!

Same boat. 15" late 2018 MBP, 2.6GHz, 16GB, dual radeon/intel graphics. Everything was fine with 10.14.5, upgraded to 10.14.6 and I'm getting the "unknown" panic. Zoom and Slack. Machine is now unusable for business.

Troubleshooting, to no avail has included:

• Reset of SMC and PRAM
• Full HD format and reinstall of 10.14.4, no upgrades
• Full HD format and reinstall of 10.14.4, update to latest 10.14.6
• Full HD format and reinstall of 10.14.6
• Run of video with no software installed except zoom or slack client
• Unchecking graphics switching

Kind of ridiculous...let's see a fix, apple.

Hi all,

I have MacPro2019 and started experience system freeze and reboot while Video Calls (Skype, Zoom, FaceTime) since MacOS upgrade to 10.14.6. Clearly. Apple introduced a new bug with latest MacOS software update although they have not admitted it yet. Log files and tracing did not gave a hint for workaround so please posted any known workaround here.

It seems to me that this platform right here is mainly a user forum. Better file a bug report at apple.com/feedback or get in touch with technical support. I've done the former. Presumably, bug reports reach the MacOS development team eventually. I expect that the more reports they receive about an issue, the more likely it becomes that they will prioritize solving it.

Having the same issue as well, to the detriment of my work and company. This is really frustrating. It's anytime video is employed - will continue to troubleshoot whether or not it's the camera, ANY incoming streaming video, different software, etc - but it seems ubiquitous across all software and was NOT apparent until I begrudgingly updated my OS.

I find it infuriating that this is diagnosed as a hardware issue by Apple, when even general evidence in this thread supports the idea that it's directly attributable to the OS change.

MacBook Pro (15-inch, 2018)

Mojave 10.14.6 (18G87)

2.2 GHz Intel Core i7

16 GB 2400 MHz DDR4

Radeon Pro 555X 4 GB

Intel UHD Graphics 630 1536 MB

Me too, new Mac MacBook pro (15") macOS Mojave (10.14.6), it crashes randomly when zoom meeting with video is on. It seems ok without video, but usually I need video.

IT support just suggests updating Zoom, but everything is up to date. External camera may be solution for now.