If Zoom is crashing your Mac

I did something similar. For zoom, at least, I will turn on my video to wave 'hey', then turn it off and everything is good. Even if other users are on video it won't crash. (as context zoom and slack both crash video). My workaround is if I really need video is to use my phone and turn off audio on it so I can login with my laptop to screen share. Geez!

Been having the same problem. Brand new MacBook Pro 15 2019. Ran flawlessly out of box but crashed on the first FaceTime video call and then every FaceTime video call after. Audio FaceTime worked fine. Video crashes my computer and everything. Every time...then I updated my iCloud settings on my MacBook and iPhone. (had to turn keychain on on my iPhone to get it to work) and now it works flawlessly with video FaceTime. Not bullying or trolling and I definitely know my way around both windows and Mac OS'(x)s. Not having your iCloud stuff in order can really mess stuff up. Hopefully it'll be all good with Sidecar in the new Catalina!! I mean, it's the Catalina Fu&*I %^ wine mixer

macOS Mojave 10.14.6 Supplemental Update   –– Restart Required

This update contains bug fixes that improve the stability, performance, and security of your Mac, and is recommended for all users.

This update:

• Resolves an issue that may cause certain Mac notebooks to shut down during sleep
• Fixes an issue that may degrade performance when working with very large files
• Addresses an issue that may prevent Pages, Keynote, Numbers, iMovie, and GarageBand from updating

For more detailed information about this update, please visit: https://support.apple.com/kb/HT209149

For detailed information about the security content of this update, please visit: https://support.apple.com/kb/HT201222

Might be a bad update. Our company is having user computers crash left and right after updating to 10.14.6. Most of the crashes happen when on zoom, hangouts call with video on. If video is off crashing does not happen.

Not sure if this will help anyone, but if I run a Windows Fusion VM with Skype in that VM the problem does not occur using integrated camera. This is not a solution for everyone, but for me it works better than using an external camera.

Recently upgraded from a 2016 MBP to new 2019 i9 so this is very disappointing to have to rely on Windows to get something pretty fundamental to work on a very expensive new laptop.

I took my Mac Book Apple store for support and also said it most likely was the third party software.

After the diagnose test there was no time to "try to reproduce the issue"

Here is the summary and notes as I asked for a copy.

Issue: Customer states that after latest update, fans would run loudly,

and device would freeze and unexpectedly shutdown while running Google

Hangout, Slack conference call, and Zoom conference call software. Also

stated that issue was present with FaceTime. Customer had read online

articles with similar issues.

Steps to Reproduce: Could not reproduce the issue in appointments. Passed MRI Diagnostics and cooling systems test.

Cosmetic Condition: No visible damage.

Proposed

Resolution: Suggested checking in the device for further screening to

pinpoint the issues, but customer could not leave the device at this

time. Customer will create a test user to see if issue continues.

Model: MacBook Pro (15-inch, 2018)

Has anyone else trie a different user?

Not really a work around because you are actually installing updated firmware. Apple just hasn’t made it available outside of Catalina. You don’t have to install the beta or even run it just install it to the external reboot and away you go. Or split out a small partition on your boot drive. Took me about 5minutes to fix.

Look, I get that you are upset your Mac is crashing, but if you are a dev, you should also be familiar with Crash logs in Console to get to the bottom of why your Mac is behaving poorly or you can do what was suggested to you earlier which was to restore the OS (Though, as an Apple Certified Mac Tech, I'd suggest digging into the crash logs thoroughly). I'm not defending Apple’s poor QA as of late, but this thread is CLEARLY NOT related to your issue (since you have a mid 2015 MacBook Pro) so please do not hijack it just to complain about Apple’s negligence. I’ve already repeatedly stated that I’ve been told by trusted sources within Apple Enterprise support that a supplemental update is in the works and they are well aware of the issue that is SPECIFICALLY affecting T2 chip 15” MacBook Pro laptops (2018/2019). The kernel panic is a handshake issue between the CPU handler within the macOS system and the BridgeOS (which is the firmware OS embedded in the T2 chip). I can’t go into more than that but the reason that the Catalina update is fixing the issue is because it is upgrading the BridgeOS firmware version from 220.270.99.0.0 (iBridge: 16.16.6571.0.0,0) to 1037.0.73.0.0 (iBridge: 17.16.10553.5.3,0) which has some updated bits in it that fix the issue. Apple is just working out the best way to deploy that BridgeOS update to 10.14.6 users independently.

As mentioned before, you don't have to actually upgrade to Catalina to get the BridgeOS update but rather, install Catalina onto a bootable USB drive and run it in option boot on a T2 chip enabled Mac and the BridgeOS will automatically install the firmware update to run Catalina. Then reboot back to your primary startup disk which is still running Mojave.

I'm amazed that users managed to find the issue before Apple's QA, diagnose and pinpoint exactly where the problem lies before Apple's engineers, and find a (somewhat) nice workaround... while Apple did nothing at all.

Can confirm, Catalina's boot also fixed the issue for me.

I have found that quitting EVERYTHING except FaceTime and the internet connection helps...

Same thing happens for me. Also macbook pro 15'' 2018.

About to try disabling the automatic GPU switch fix. Will report later with results.

Apple - It is a problem with the camera independently of the application. See the discussion for work arounds...

Update: Zoom is releasing a test version of zoom client to address the issue. You can reach out to their support to see if they will share that test version with you. They believe it will fix the issue, but they are continuing to work on the problem. I don't know about Slack yet.

I'm experiencing the issues explained in this thread as well.

I'm using the 2017 Macbook Pro though, and the issue seems to come up if I use bluetooth headphones and stream music, as well as when I open Outlook, Zoom, some System Preferences menus, and seemingly randomly.

I had automatic graphics switching enabled but finally managed to make it through System Preferences to disable it.

Here are my system specs:

Hardware info:

Model Name: MacBook Pro

  Model Identifier: MacBookPro14,3

  Processor Name: Intel Core i7

  Processor Speed: 2.9 GHz

  Number of Processors: 1

  Total Number of Cores: 4

  L2 Cache (per Core): 256 KB

  L3 Cache: 8 MB

  Hyper-Threading Technology: Enabled\

  Memory: 16 GB

They sent us the test patch which did not fix the issue. It is definitely an Apple issue so I am not convinced that Zoom can fix this without Apple. Everyone at my office who upgraded to the new MacOS has had the issue and the patch they just released did not help anyone.