If Zoom is crashing your Mac

"We found it not only influences ZOOM but also Facetime, Skype and other Camera involving Apps, we are still working with Apple to fix it but currently as a workaround, please turn off your video when joining ZOOM meetings or use external camera by USB."

Another update:

All of the apps mentioned here: Zoom, Skype, Google Hangouts, even Slack calls - they all work fine when video is disabled. It's the moment the camera is turned on and streamed outwards that the crashes happen. Usually within about 30-45 seconds. Receiving streaming video is fine, it's broadcasting where the issue lies.

This is ABSOLUTELY not a 3rd party software issue, let alone one from a singular piece of software (ie. working with just Zoom to fix a problem might not cut it).

I have the same problem.

I got 2018 15" MacBook Pro with Mojave 10.14.6, and every time I use a video calling app (Skype, FaceTime, GoToMeeting), my laptop ends up crashing. Usually it happens when a video call is longer than an hour, but few times it happened to me after around 30 minutes. I hope that Apple will address it swiftly.

I have the same problem. Crash happens with Zoom and Skype. My machine is a 15" MacBook Pro (2018) with Mojave 10.14.6 (18G87). Software update says I'm up to date.

I'm not sure when I updated to 10.4.6 but the crashing is new. No other aspect of my configuration or workflow has changed.

Hi Edgonz305,

It's not clear to me how your MacBook Pro story ended. After you brought your computer to the Apple Store and they kept it in for repairs, what happened? Did they actually identify a hardware problem and repair it? Now your MacBook Pro works properly and you have no more crashes when your webcam streams video?

Thanks.

Its already known that an external web cam will work but its absolutely unacceptable that this issue is a month old and I have to tell my attorneys to use a $20 clip on webcam to make their $3000 MacBook pro work for web conferences. We are a virtual law firm and use Zoom a lot and to have to outfit 50+ laptops because of a kernal panic that Apple could fix with a supplemental update is ludicrous.

In my experimentation, I found that plugging in an external USB camera but not even using it in Zoom, continuing to use the built-in camera, would prevent the crash. After five minute meeting of no problem, meeting still running, unplugging USB camera, 30-45 seconds later, computer restarts. Repeated three times, same result.

Anyone else care to try that?

Apple just now released a supplemental update for 10.14.6 which is supposed to fix sleeping Mac's that crash and other things. Installing it right now, will report in a couple of days if it fixed the issue for me.

After installation: macOS 10.14.6, Build 18G95, T2 firmware was updated to 16P6571, Boot ROM stayed at 220.270.99.0.0.

It worked fine the first time I tried it after I installed the new update, but then I decided to reboot and try again, and it crashed the laptop again, just as before. arrgggg

No, wait, not JUST as before, it seems to be about 5 minutes to crash now, not 1-2 minutes. I suppose that's better...

Same issue. After about 20 minutes using the video camera it freezes, fan spins up and just shuts down. I really thought this was a zoom issue but others are having the same issue with facetime. It looks like the camera is the issue and possibly an energy saving preference issue? Using 2018 MacBook Pro.

I don't know what they fixed with that latest 10.14.6 Supplemental update, but it's definitely not the camera & kernel panic issue. My MBP (2019, 15'' base model) experienced yet another kernel panic during a FaceTime video call. Same story: the computer suddenly froze during the call. About 10-15 seconds later, the fans started spinning fast for a couple of seconds and immediately after the MBP restarted.

So I would like to know why they released a 1.25GB supplemental update that did NOT fix this issue. Its putting millions of dollars of their “pro” equipment in a holding pattern and honestly is 100% unacceptable that its been almost a month now since their update broke this. Can anyone get through to Apples engineers for an update?

If someone tells me the solution is to reinstall Mojave from recovery mode and I have to do that on 50+ machines that are all across the country I will go ape ****. That is a 100% unacceptable solution from Apple and hopefully its just one option for the immediate need but there has to be a solution coming in a software update.

Already reinstalled, doesn’t help it at all.

People forget this problem occurs at a random time when using the camera. It not always crashes on sight. Thus they believe it’s solved at first, but then...disappointment

Someone from Apple's support suggested me to install high sierra on an external hard drive (don't know how, can't even download previous OS from apple), and if the problem persists, I should take my MBP (15, 2019, base model) in again. If there's no problem with HS, I should wait for Catalina, beacuse there is where the devs time focus is at.

Catalina release is expected to be next month.