If Zoom is crashing your Mac

They sent us the test patch which did not fix the issue. It is definitely an Apple issue so I am not convinced that Zoom can fix this without Apple. Everyone at my office who upgraded to the new MacOS has had the issue and the patch they just released did not help anyone.

Update from Apple: The engineers are aware of this exact issue, they have numerous reports and are currently working on a fix. It is most likely a software bug which most likely will be fixed with an update, but the senior advisor does not have detailed information about that. He also said he does not know if the fix is going to be released as a Mojave Supplemental Update or if it gets included into Catalina.

It seems to me that this platform right here is mainly a user forum. Better file a bug report at apple.com/feedback or get in touch with technical support. I've done the former. Presumably, bug reports reach the MacOS development team eventually. I expect that the more reports they receive about an issue, the more likely it becomes that they will prioritize solving it.

I have the same issue. I use Google Hangouts and Microsoft teams predominately and not every-time but always at the worst time my computer's screen will freeze and then the whole computer will crash and turn off. It is ridiculously annoying. It also seems to use a lot of processing capacity as usually the fan is at full blaze.

I have already had to replace my Mac twice for hardware issues. I got the original in Feb 2019. My current one (3rd one) is not a cheap computer but I got it for stability and speed, i am thus far quite disappointed. I would love to find a solution that does not require me taking my computer back again..!

Specs are:

Macbook Pro 15in

2,6ghz i7

16 GB 2400 MHz DDR4

Radeon Pro 560X 4 GB

Intel UHD Graphics 630 1536 MB

Mojave 10.14.6

Hi,

I'm experiencing the same issue with my 1 ½ month old MacBook Pro 15" 2019. After updating to 10.14.6 using Skype/FaceTime is a gamble at which time the laptop crashes and restarts. While this happens the trackpad turns rock solid.

I contacted the apple support which suggested to turn off the automatic graphics switching. However this resulted (in my subjective opinion) in faster crashing of my laptop. Very disappointing for a 2,500 $ laptop... I really hope there is a fix in the very near future!

I'm now using my MacBook Pro early 2011 for FaceTime/Skype again as this machine is running without any issues.

Same problem here. I have a MacBook Pro (15-inch, 2019), brand new, only 2 months old. Since updating to 10.14.6, I cannot use the camera anymore when conferencing through Google Meet, because the laptop restarts.

I really hope this gets fixed in the next update. I make video calls everyday for work.

If your work depends on it, you can buy a cheap USB webcam to use in the meantime until Apple has fixed this issue. Less than ideal but it works since a USB webcam does not go through the T2 chip. I'm using a Logitech C270, it is plug'n'play (no drivers necessary).

I have this issue too. All side effects of the horrible software engineering pattern called Agile. Modus operandi of Agile, release half baked items and allow people to fight on discussions forums. Crap.

But I face this issue frequently when I use video chat in Microsoft Teams. I have the following configurations

Hardware Overview:

  Model Name: MacBook Pro

  Model Identifier: MacBookPro15,1

  Processor Name: Intel Core i7

  Processor Speed: 2.6 GHz

  Number of Processors: 1

  Total Number of Cores: 6

  L2 Cache (per Core): 256 KB

  L3 Cache: 9 MB

  Hyper-Threading Technology: Enabled

  Memory: 16 GB

  Boot ROM Version: 220.270.99.0.0 (iBridge: 16.16.6568.0.0,0)

I have already raised an issue in the tech community support team of MS Teams. Now it looks like this is an issue with Mac.

Please help me resolve this issue.

Same issue - Skype/FT/Hangouts/Zoom - right after the update to Mojave 10.14.6

2018 MBP- 15in 2

2.2 GHz Intel core i7

16 GB 2400 DDR4

Radeon Pro 555x 4GB

Intel UHD Graphics 630 1536 MB

Would be nice to have this resolved as quickly as possible as the majority of my daily meetings are via one of the various 3rd party applications which utilizes Video.

Thanks for your assistance!

Hello

I am having this issue as well. I just purchased the latest macbook pro. I used Slack and Zoom often to share my webcam on client calls. No problems on the 2016 macbook. The new macbook will crash within 2 minutes of sharing webcam on any app. I have uninstalled and reinstalled Zoom and the issue persists. The issue will not trigger until my webcam is shared.

When it crashes, it is the same consistent behavior every time. The computer will freeze and within a few seconds power down and restart.

This is definitely a problem that Apple needs to be looking into. I can assure you it is not related to the third party apps.

Thank you.

Been having the same problem. Brand new MacBook Pro 15 2019. Ran flawlessly out of box but crashed on the first FaceTime video call and then every FaceTime video call after. Audio FaceTime worked fine. Video crashes my computer and everything. Every time...then I updated my iCloud settings on my MacBook and iPhone. (had to turn keychain on on my iPhone to get it to work) and now it works flawlessly with video FaceTime. Not bullying or trolling and I definitely know my way around both windows and Mac OS'(x)s. Not having your iCloud stuff in order can really mess stuff up. Hopefully it'll be all good with Sidecar in the new Catalina!! I mean, it's the Catalina Fu&*I %^ wine mixer

I'm having this issue as well since updating to 10.14.6.

I live in Israel and sent the MBP to Apple's official lab which found nothing wrong with my laptop and decided that

probably Skype and Zoom are not "fully compatible" with the OS.

Also happens on another new MBP of a colleague.

Very frustrating to have calls with clients suddenly dropping and having to use my iPhone instead for a business call.

Having the same issue as well, to the detriment of my work and company. This is really frustrating. It's anytime video is employed - will continue to troubleshoot whether or not it's the camera, ANY incoming streaming video, different software, etc - but it seems ubiquitous across all software and was NOT apparent until I begrudgingly updated my OS.

I find it infuriating that this is diagnosed as a hardware issue by Apple, when even general evidence in this thread supports the idea that it's directly attributable to the OS change.

MacBook Pro (15-inch, 2018)

Mojave 10.14.6 (18G87)

2.2 GHz Intel Core i7

16 GB 2400 MHz DDR4

Radeon Pro 555X 4 GB

Intel UHD Graphics 630 1536 MB

Me too, new Mac MacBook pro (15") macOS Mojave (10.14.6), it crashes randomly when zoom meeting with video is on. It seems ok without video, but usually I need video.

IT support just suggests updating Zoom, but everything is up to date. External camera may be solution for now.

Judging from the symptoms (kernel panic during video calls since the update to 10.14.6) it seems you're facing the same problem. Comparing your crash logs with those of other users may help verify that this is indeed the case. The fact that so many of us have started seeing this problem after the update to 10.14.6 and while using different applications for video calling (FaceTime, Skype etc), suggests that the issue is not app-specific, nor hardware related, but rather macOS-related.

You can try using a different video calling app than you usually do (e.g. Skype instead of FaceTime) to see if the problem persists. You can also run the built-in Apple diagnostics to check for hardware problems.

I don't think Apple engineers follow these discussions. Therefore once you've convinced yourself that this is a macOS-related problem, it would make sense to file a bug report.