If Zoom is crashing your Mac

PepsiGuy, thanks, great hint!

Another workaround is to switch off encryption, I believe. See below.

But to be honest, Apple for me is a complete worry-free solution provider and I don't want to play with workarounds. For playing tech I have much cheaper ultrabook with my beloved Linux. So my strategy was to talk to Apple to help them to recognize the problem, not the single laptop malfunction, because it takes time to find correlations, investigate and fix the problem.

Anyway, bad things always happens on a large scale and in general Apple's solutions works good for me.

Now, summary of my current knowledge:

• There is a guess, told by Apple person, that issue correlated with encrypted drive (T2 used for this). I switched encryption off while re-installing MacOS and problem gone on my laptop! Tried to reproduce for a few hours.
• Supposed issue fix is to replace logic board (Apple person)
• It seems that issue affects laptops without T2 (reproduced once), but T2 makes the problem much-much-much worse (my observation)
• On T2-enabled, issue can appear in minutes or in hours (my observation)
• Issue affected some T2 laptops only (confirmed)
• Issue is not affecting some newer laptops (unconfirmed)
• It seems that Apple is aware about this problem and working on a fix

I'm experiencing the issues explained in this thread as well.

I'm using the 2017 Macbook Pro though, and the issue seems to come up if I use bluetooth headphones and stream music, as well as when I open Outlook, Zoom, some System Preferences menus, and seemingly randomly.

I had automatic graphics switching enabled but finally managed to make it through System Preferences to disable it.

Here are my system specs:

Hardware info:

Model Name: MacBook Pro

  Model Identifier: MacBookPro14,3

  Processor Name: Intel Core i7

  Processor Speed: 2.9 GHz

  Number of Processors: 1

  Total Number of Cores: 4

  L2 Cache (per Core): 256 KB

  L3 Cache: 8 MB

  Hyper-Threading Technology: Enabled\

  Memory: 16 GB

This has been a very helpful thread. Thank you to all who have posted their experiences with the MacBook video crashing. I have been having the same symptoms since installing 10.14.6. Will do some experimenting--but reading through the thread has been enlightening.

After todays' update, I do not see this problem. Had an hour of meeting involving several people with Zoom and MS Teams and nothing happened.

Thanks Apple for the quick fix and hope to see that we will not see any more Mac restart while having a video conferencing .

Thank you all for keeping this thread boiling and putting a peer pressure on Apple to bring in a quick fix.

I’m having the same issue. I thought I was the only one. I formatted my MBP 2017 and it is the same issue when camera is in used. It crashes and restart and giving an error. I’m posting a screenshot of the error

are you guys getting the same error after it restart by itself?

Good luck! Please do let us know what the verdict is.

I doubt that this is a hardware issue, given the fact that video calls worked flawlessly prior to the 10.14.6 update. There are several articles online about Apple patching a camera-related vulnerability of some app called zoom. It would be nice if the patches for specific apps didn’t affect those of us that use the default apps, i.e. facetime...

Thank you for keeping us posted!

If it is indeed a software issue, as I suspect, there's nothing the Apple Store can do at the moment. We'll have to wait until the bug is fixed by Apple... assuming they are aware of it.

I am running into the same problem after upgrading to 10.14.6. It happens whenever I am using the Zoom app with Video. The laptop crashes at random points in time.

This did not happen with 10.14.5 and it started happening right after the upgrade (3 days ago). Definitely a macOS issue.

Thanks.

So far it appears that everyone affected is using 2018 or 2019 macs.

Your mac has both discrete and integrated gpu. In your case it may be worth turning off automatic switching and see if that helps. Your mac will use only the AMD GPU in that case.

I can’t check right now but I think it’s in System Preferences->Energy Saver.

I am also on a new MacBook Pro. Everything worked well until the update on Friday, August 9th. Now all 3rd party, live streaming services using the video camera freezes and restarts my computer. I use Zoom, FaceTime & Skype with clients as well as I take part in several weekly seminars through Zoom. The last time I used my (very expensive) new MacBook in a seminar, it shut down 4 times in an hour! This is not acceptable, Apple! Luckily, I can connect by phone but it is not ideal at all!

Hi - I also have this issue. It started when I installed 10.14.6 and I saw it freeze my computer using both Zoom and Slack video calls. I have a MacBook Pro 2018 15-inch, 2.2 ghz intel core i7, 16 GB 2400 mhz DDR4, Radeon Pro 55xx 4B, etc.

I will monitor this thread if anyone has recommendations for temporary fix.

Update: Zoom is releasing a test version of zoom client to address the issue. You can reach out to their support to see if they will share that test version with you. They believe it will fix the issue, but they are continuing to work on the problem. I don't know about Slack yet.

Hi all,

I have MacPro2019 and started experience system freeze and reboot while Video Calls (Skype, Zoom, FaceTime) since MacOS upgrade to 10.14.6. Clearly. Apple introduced a new bug with latest MacOS software update although they have not admitted it yet. Log files and tracing did not gave a hint for workaround so please posted any known workaround here.

I did something similar. For zoom, at least, I will turn on my video to wave 'hey', then turn it off and everything is good. Even if other users are on video it won't crash. (as context zoom and slack both crash video). My workaround is if I really need video is to use my phone and turn off audio on it so I can login with my laptop to screen share. Geez!

To build on top of my previous answer, turning off "Automatic graphics switching" seems to have remedied the issue for me.

If anyone else has this issue, try unchecking that option under

System Preferences > Energy Saver > Automatic graphics switching