I have tried everything! I recently restarted my iMac with a new OS load, now iTunes will not back up my mobile devices. There is no backups currently under preferences but yet it says backup is damaged, corrupt. The mobilesync folder seems to be missing, I tried to manually but it back but no look......what should I do to get iTunes to generate a backup?
iPhone XS
To find out if it's system wide or user specific, try this...
Open System Preferences>Users & Groups, unlock the lock, click on the little plus icon, make a new admin account, log out & into the new account.
Does it work in the new account?
What folder not to be seen?
Safe Boot from the HD, (holding Shift key down at bootup), does the problem occur in Safe Mode?
Safe mode attempts to repair Disks & clears lots of caches, so if Safe Mode works try again in regular boot.
high Sierra 10.13.6 and iTunes 12.8.2.3, I was trying to follow advice on how to get the backups to save on my external by pushing commands through terminal.....it didn't work and now there is no folder to be seen. Can I uninstall iTunes and it will reinstall the folders?
Ok tried safe boot still wouldn't back up...I right clicked on the window in iTunes that should show backups and clicked show in finder...would not go. There is a backup folder under /Library/Application Support/MobileSync...but iTunes doesn't seem like it knows where that is. So it won't back anything up? just tells me to delete old backups because corrupt, there arnt any.
What version of macOS and iTunes are you running?
Itunes will not back up my iphone
