Ive updated my iphone X to new iOS 12.4 on Thursday evening 8th of August, and since then face ID and camera do not work. I was suggested to factory reset my iphone, however the problem is still there. Does anyone experience the same issue, and if you know how to get work again?
Many thanks in advance
Regards from Czech Republic
iPhone X
And this is the last step in the support document that I provided:
If you can’t enroll your face, take your device to an Apple Retail Store or Apple Authorized Service Provider or contact Apple Support.
What did Apple say when you contacted them?
What was you previous iOS version, that is important, because iOS 12.4 only had the following changes. Please introspect how these changes can affect what you have posted.
Phone migration
Apple News
Other improvements and fixes
This release also includes support for HomePod in Japan and Taiwan.
Look for any spurious softwares or unauthorised apps that you may have downloaded directly from Internet
See this for troubleshooting Face ID. If Face ID isn't working on your iPhone or iPad Pro - Apple Support
Ive been contacted by customer support from Ireland, and an outcome was to take my phone to O2 (Ive bought it there), and thats what have I done. They will try to fix it, if it doesnt work, then I will get a new device.
However, thank you for your advices.
I will let you know what happened if I get to know.
regards
I update my iphone regularly, so I had the previous version.
Thanks for your answer
Ive done all of that, nothing helps.
iOS 12.4 - Face ID and camera do not work
