Microsoft Remote Desktop can't connect to Windows 10 computer (can connect fine from Windows)

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Microsoft Remote Desktop can't connect to Windows 10 computer (can connect fine from Windows)

I'm using the Microsoft Remote Desktop 10 app to try to connect to a Windows 10 computer via RD Gateway. If I try to initiate the connection from a Windows 10 computer with exactly the same settings, it works fine. It will not connect via a brand new MacBook Pro, it fails with the following error:

"We couldn't connect to the remote PC because the Remote Desktop Gateway is temporarily unavailable. Try connecting later or contact your network administrator for assistance. Error code: 0x3000061"

I even exported the connection from the Mac, copied and pasted across to a Windows 10 machine, double clicked on the exported RD connection and it works, so it's something with the Mac. If I ping the RD Gateway from the mac it resolves to the correct IP Address, I'm out of ideas. I've deleted and recreated the connection and RD Gateway that many times.

I tried the older Microsoft Remote Desktop 8 app and it doesn’t work either.

Googling this error for Mac basically turns up nothing.

MacBook Pro

Posted on Aug 11, 2019 7:06 PM

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Answer 1

MrHoffman

Level 10

145,807 points

Aug 15, 2019 8:04 PM in response to bac80

It’d probably be better to ask some Microsoft folks or the Microsoft support folks about this Microsoft product. (Asking Apple users in a semi-related forum for a completely different product just isn’t the best spot for assistance.)

I hadn’t heard about RD Gateway until you’ve mentioned it. (I’d probably use a VPN for that purpose, too.)

Based on a few searches, I see documentation of using this product with the RD gateway. If that’s what you’re using and if it’s not working, then I’d check with the folks in a Microsoft forum or with Microsoft support.

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Answer 2

bac80 Author

Level 1

8 points

Aug 15, 2019 10:02 PM in response to MrHoffman

I had a half written support question on Microsoft forums written out and then thought Microsoft will blame Apple and Apple will blame Microsoft, so I wasn't going to win either way. I sorted it anyway.

There's nothing wrong with RD Gateway, it's a much more elegant solution than managing VPN connections for everyone.

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Answer 3

MrHoffman

Level 10

145,807 points

Aug 15, 2019 10:12 PM in response to bac80

Ah, well; I use VPNs for stuff beyond VNC, so I already have to deal with those other requirements.

What happened, and what cleared it—for the next person researching error code ox3000061?

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Microsoft Remote Desktop can't connect to Windows 10 computer (can connect fine from Windows)

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