Having issues adding a Bank Account to Apple Card

Is anyone else having issues adding a Bank Account to their Apple Card? I get the Services Unavailable error (several days in a row). Adding to Apple Cash is fine. I've tried adding the bank information manually and copying from Apple Cash but get the same error either way.


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iPhone XR

Posted on Aug 12, 2019 6:35 AM

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Posted on Aug 20, 2019 5:12 AM

I had this exact problem. I also spoke to Apple support and was escalated through their ranks until eventually it passed to their engineers to investigate. I heard back from them yesterday and it turns out I was entering the incorrect routing number for my bank. I was using a routing number that was on a deposit slip from an old checkbook, but it turns out that my bank (Chase) uses an internal routing number scheme for deposits. So the routing number I was attempting to use was invalid.


I never realized that the routing numbers could/would be different and the error message made me think the problem was on Apples end, not mine. Also, the Apple Cash card allowed me to add this incorrect bank account info without issue. This reinforced my thought that I was doing nothing wrong.


Once I found the correct routing number, I was able to successfully add my bank account info to Apple credit card. ( I also removed the incorrect bank info that Apple Cash allowed me to add. )


Hope this helps someone.

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Question marked as Top-ranking reply

Aug 20, 2019 5:12 AM in response to jennmcvay

I had this exact problem. I also spoke to Apple support and was escalated through their ranks until eventually it passed to their engineers to investigate. I heard back from them yesterday and it turns out I was entering the incorrect routing number for my bank. I was using a routing number that was on a deposit slip from an old checkbook, but it turns out that my bank (Chase) uses an internal routing number scheme for deposits. So the routing number I was attempting to use was invalid.


I never realized that the routing numbers could/would be different and the error message made me think the problem was on Apples end, not mine. Also, the Apple Cash card allowed me to add this incorrect bank account info without issue. This reinforced my thought that I was doing nothing wrong.


Once I found the correct routing number, I was able to successfully add my bank account info to Apple credit card. ( I also removed the incorrect bank info that Apple Cash allowed me to add. )


Hope this helps someone.

Aug 12, 2019 11:22 AM in response to jennmcvay

I just got off the phone with Apple Pay support. According to support, in my case, I received the invite to the email I have setup for purchases, but its not the account I use for iCloud. He asked that I go and request to be notified again and placed the email related to my iCloud account instead. So now I have to get back in line.... I wish if this was the case APPLE was clearer, knowing so many of us use multiple emails.

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Having issues adding a Bank Account to Apple Card

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