"Open Safari" button does nothing when trying to authenticate Google account

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Level 1

13 points

"Open Safari" button does nothing when trying to authenticate Google account

First, let me save you all time by saying up front, this is NOT the same "loop" problem many experienced in 10.14.4. I experienced that as well, but it was resolved.

Today the domain for our company's G suite account was updated so I decided to delete the old account and re-authenticate the new email from scratch (wasn't confident it would "just work")... when I get prompted with the "Google requires you authenticate with Safari" message and click "Open Safari", the button turns grey and does actually launch the Safari app, but nothing happens. If Safari is already open the button just turns grey.

Worse, I tried some of the proposed solutions for the old fix (deleting OAUTH tokens from google in my keychain) and now ALL of my google accounts (I have several G Suite accounts) require auth and NONE of them can successfully get to the auth screen in Safari.

Help please?

MacBook Pro Retina

Posted on Aug 12, 2019 6:42 PM

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Answer 1

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tomb8583 Author

Level 1

13 points

Aug 20, 2019 4:34 PM in response to lars06

Hey @lars06! Sorry to hear that... this was resolved for me by reinstalling macOS... I made sure to have a backup just in case, but thankfully it worked kind of like a software update and didn’t require much extra effort.

Followed the instructions here (install latest version from the internet). Hope it helps!

https://support.apple.com/guide/mac-help/reinstall-macos-mchlp1599/mac

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Answer 2

lars06

Level 1

9 points

Aug 20, 2019 8:29 PM in response to tomb8583

Cheers for the reply. Shame you had to go to that much effort to fix! I might just wait for the next software update and see if that gives the same result. If anyone else has a solution please let me know. Thanks!

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Answer 3

JG-RI

Level 1

4 points

Sep 23, 2019 3:10 PM in response to lars06

09/23/2019, I have the same problem, I click on the Open Safari button and nothing happens. I have tried all the solution I have found on the web except reloading the system. I guess I will also wait for the next update to see if that fixes the problem. I'm now running Mojave version 10.14.6

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Answer 4

tomb8583 Author

Level 1

13 points

Sep 23, 2019 4:14 PM in response to JG-RI

I don’t want to jinx it, and I definitely suggest backing up your machine just in case, but the system re-install was about as painless as a regular software update (maybe took a little longer) and did the trick. Don’t recall noticing much of a difference afterwards except the issue was resolved. Given that it was completely preventing me from accessing emails/calendars/etc. it was worth the effort.

Good luck!

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Answer 5

lars06

Level 1

9 points

Aug 20, 2019 4:23 PM in response to tomb8583

I have the same problem and have tried all the same things as you. Any luck fixing this?

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"Open Safari" button does nothing when trying to authenticate Google account

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