Apple Music won’t load

I have a two-year-old MacBook Pro. Same issue. I could go to the trouble of downgrading the iTunes version but if I'm hearing right, that creates sync issues which defeats the purpose. My workaround is to do all my Apple Music updating from my ipad or phone. I would just bail, but I have thousands of songs from my personal library in the cloud that would not be available on another streaming service.

What a loser company — not even the guts to acknowledge to customers that their product is faulty.

When I went to update my iPad to iPad OS 13.1 today, iTunes told me that it had an update it needed to apply to itself.

Imagine my surprise when Apple Music started working afterwards.

So, a fix appears to have been pushed, not sure how to trigger it other than launching iTunes. The update process did not go through the App Store for me, so it's possible it won't show up there, and you have to specifically launch iTunes to get the update.

The app version remains at 12.8.2.3 on 10.11.6.

OS El Capitan 10.11.6 iTunes version 12.8.2.3 now working for me. Few weeks ago spent almost 3 hours with 7 separate Apple support staff. Last was a Sr Mac Development staff who sent screen shots to engineers. Guess they fixed their syntax error. :-) Hope it is now working for everyone.

I've had this problem since mid-August and just read this thread - unfortunately still not working for me. Tried signing out of Apple Music and back in again and relaunching iTunes but no joy. I'm running El Capitan 10.11.6 and iTunes12.8.2.3. Any suggestions?

Weeks ago - after start of iOS13 iTunes start to work on macs on elCapitan. But they amend it and now iTunes (music) doesn't show online content again. The differ is - now it doesn't show spinning wheel.

****, I pay for it! Incredible!

I am on the new Mac OS 10.15 Catalina that has the new Apple Music app that replaces iTunes. Still have the same issue. It's going on 3 months for me. I have been in touch with Apple Support and at this point its in the hands of the Apple Music engineers. What is very disappointing is I contacted them close to 3 months ago when it started and they still can't fix it.

What I have found is I can log out of my account in Apple Music (on Mac) and click on any of the Playlist in the Browse section. It pops right in and I can see all the music. Log back in to my account and it goes back to the dreaded white screen with spinning icon in the middle. This is on ANY Apple Music playlist.

Every day I open Apple Music on my Mac, go to a playlist with the hope that it will be fixed and every day I am disappointed.

Likewise, no spinning icon now which does suggest someone is working on the problem! Was thinking of getting a new iMac - after all current one is 10 years old and has served me well - but seems like this problem may still be there with Catalina and new Apple Music app. I've already spent hours on live chat and phone with Apple Support so not sure where to go from here ...

Yeah, it's back to not working for me as well with the same white screen (no spinner) as others are seeing in 10.11.6.

It was working this weekend. I wonder if the problem coincides with the release of 10.15?

i Found this solution https://discussions.apple.com/thread/250344120 that worked for me

I feel like cancelling my subscription. 3 days and still no fix, c'mon apple.

Same problem. I am stuck with OS 10.11.6 and iTunes 12.8.2.3- Is there a fix or are the two versions just not compatible any more.

Has anybody found a solution to this problem or know if Apple are doing anything about it?

Just like a few months ago!

And just like then Apple is SILENT ...

They screwed up again.

Well - I canceled my subscription.

Thank God there are other music services

It's a long time I still have a problem and no word of explanation from Apple...

Do Apple demonstrates ignorance of customers?

What they do It's only desire for Wealth?

Is it moral?

I have the same problem as you.

Don't know what's going on. No one seems to have an answer :/