All of a sudden my AppleTv is showing 2 user accounts for me. It looks like it’s generated one user account for my App Store ID and one for my ICloud ID. This is annoying because they are both connected to the one user, not separate users. Anyone have any ideas if this can be changed??
Apple TV 4K
If you're seeing duplicate users on your Apple TV, perform the following to remove the dupe.
In the Home app:
After that, you should only see one profile instance on your Apple TV.
If you're seeing duplicate users on your Apple TV, perform the following to remove the dupe.
In the Home app:
After that, you should only see one profile instance on your Apple TV.
tvOS will list the account for the iTunes & App Store separately from the account for iCloud, but it can be (and is usually recommended to be) the same account (Apple ID) for both listings.
If different Apple ID accounts are used on your device for these two services, then you can sign out for the one that you don’t want to use, and sign in again with the intended account.
Settings﹥Accounts﹥
If different Apple ID accounts are used on your device, then someone will have done so deliberately. Not all of a sudden, and not generated.
No luck.
Turned off the beta on both Apple TVs.
Updated to release tvOS version.
Turned off “Show Me On Apple TV” in Home app.
Still two duplicate users. Flipping the “Show Me” switch multiple times on multiple devices neither created a 3rd account nor removed the 2nd. I’m just stuck with a duplicate that will not get removed. Seems like I’m going to have to wipe both Apple TVs unless someone else can come up with a fix that worked for them.
No you follow the steppes exactly as he said but I had to go off from the beta program for it to work for me. I deleted my bats profile and upgraded to the GM version of tvOS and then followed the steps and then cut my Apple TV off and back on and then the double profiles were fixed
Interesting. I've turned off beta. I've reset the AppleTV and still have 2 duplicate users. Interestingly though, when I go to the home app on my iPhone or iPad, only one user is shown (with both iCloud and iTunes accounts), and I can't do anything with that user - that is, I cannot delete them or edit them. So,,, duplicate users on the Apple TV but one user in the home app of my iPhone/ipad.
Then you need to give that feedback using the proper feedback system in the beta program, this forum is for discussing issues with released software.
Yes, that's exactly what's happening. And it keeps prompting me to add the AppleTV to home using the iPhone, but it just sets up Airplay2, but never resolves the issue.
Awesome this fixed it! 👍
When I do this, it shows me only 1 user (not 2), and that is the iCloud user account, not the iTunes Store user account...
Sadly, problem not resolved for me. Still two exact same users, despite turning off the “Show On Apple TV” setting in home. Do I need to wipe my Apple TV to resolve this?
The comment able seemed to work for me too. And turning it back on didn’t replicate the user again
Same here, 33dreamsX. Only one user in Home on both my iPad and iPhone.
33dreamsX - Are you talking about the public beta of tvOS 13 on your device showing two accounts on the multi-user switch and sleep screen? If so, I have the same exact issue. Could not figure out how to remove one of them. It says to do so in Home on my iPhone, but no option for that is there.
Duplicate apple tv user accounts: App Store and Icloud
