Can’t hear a phone call through headset

I frequently use a plug in headset with my iPhone XS to take phone calls. Yesterday this feature suddenly stopped working. I can hear myself texting, YouTube videos, and other apps through my headphones, and others can hear my talking, but I cannot hear them. I used another headset with the same results. Phone has been reset, it has the most recent update, volume has been checked and Bluetooth has been turned off. Is anyone else experiencing this issue or found a resolution?

iPhone XS

Posted on Aug 20, 2019 10:11 PM

Top-ranking reply

Tfarn

Level 1

4 points

Posted on Dec 9, 2020 11:29 AM

I ran into the same issue on my iPhone 8. Wired headphones worked fine with music, podcasts, audible etc... but when I tried to use them for a call (receiving or making) no sound at all. At first I bought a new set of headphones and new 3.5mm adapter(listed on Amazon as Apple verified). Still wouldn’t work.

I called Apple support, went through all my settings and had no luck. In fact one of the support staff recommended I just go buy a pair of Apple brand headphones despite the fact I now have 2 working sets of headphones... super frustrating!!

I read through these replies and saw a suggestion of replacing the lightning/3.5mm adapter. Went to Best Buy and got and Apple adapter for $9.99 and my calls now work!

View in context

Can’t hear a phone call through headset

Similar questions