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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I thought my MAC was being invaded by viruses and hackers. I called the pop-up number on the screen from "Apple" and the agent succeeded in getting me to screen share. Then i realized it was a scam. Did they get access to all my files?
If you gave them your root password, then yes they did. You cannot assume otherwise. Change the passwords to your financial institutions, iCloud, and your Mac ASAP. Probably worthy of a complete reinstallation of macOS.
Apple will never pop anything in your browser about viruses detected, use an Apple like support name, or ever provide a phone number to call.
If you gave them your root password, then yes they did. You cannot assume otherwise. Change the passwords to your financial institutions, iCloud, and your Mac ASAP. Probably worthy of a complete reinstallation of macOS.
Apple will never pop anything in your browser about viruses detected, use an Apple like support name, or ever provide a phone number to call.
EtreCheck is a simple little app to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac.
http://www.etresoft.com/etrecheck
Pastebin is a good place to paste the whole report...
Workable but harder for me to work with...the Note tool on the bottom of this editor's toolbar, as shown in the image, to copy and paste the output from EtreCheck.
There is also Malwarebytes...
https://www.malwarebytes.com/mac/
Or Mojave Cache Cleaner, which runs on more than just Mojave & can test for Key Loggers also...
Probably. If it were me I would reinstall the operating system with a clean install and I would change all my password. If there was finacial or personal information such as social security information on your computer I would notify the agencies involved that your info has been compromised.
Thanks. I basically got the alert, called the phone number, and then they directed me to a website that enabled them to screen share. I don’t recall giving them a password, but I may have signed in with Apple I. D.. is that what you mean by “Root” password? And would they be able to get credit card info if I use only PayPal?
I changed all my passwords. But they can still get in? If so, how can I find out if their spyware is on the computer? Apple recommended Malwarebytes, which I immediately installed, but will that be enough? This is scary....
Thanks for all those recommendations! I installed Malwarebytes, and the scan came up clean, but not sure if it caught any previous activity or spyware which may have been installed/invaded. I then installed Avast Free. Also good scan results so far. Plus, I have identity theft protection, hoping never to have to use it!
So....At this point I guess all I can do is sit tight and wait. (?) Thanks for all the good tips.
How long does it take them to get all the info off my computer?
Not long, plus they could easily plant hidden spyware on it.
Mojave Cache Cleaner> Their ads and description make me very suspicious....
They even integrated an AV app !
I am not even willing to test it.
Uninstall AVAST. It uses system resources while providing no benifit.
Their AV is a version of Clam AV, they've been around since 2002, quite an above board operation in my estimation. :)
Hi BD, I agree, harmless really, but unnecessary when you have no windows contacts...
It is more the general discipline of me.
Lex
Just the only one I know of that checks for Key Loggers.
Virus alert scam
